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“Bug Infested Nightmare”

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TownePlace Suites Minneapolis Eden Prairie
Ranked #10 of 13 Hotels in Eden Prairie
Chicago, Illinois
Level 4 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Bug Infested Nightmare”
Reviewed August 25, 2010

I was on a business trip and thought this would be a decent place to stay. The outside of the building is misleading bc once inside you'll find out how run down this hotel really is. The bathroom is disgusting (something I woud expect from a low to middle rental apartment) and the flooring in the kitchette and bathroom needs desperately replaced. The white trim is all banged up and needs painted, the place is in obvious due of repair. Within a few minutes I noticed a spider and web behind the tv. I began looking around and found several on each side of the window on the walls, three directly above the door that you walk in, several more in the bathroom. The only good experice I had at this hotel was the guys at the front desk. They were very friendly however, they were full for the night and stated that they would see what they could do. I decided not to wait around and packed my things up. This hotel apparently allows pets as there was a barking dog next door and a Great Dane looking out the window in the building directly accross (they have two seperate buildings). Also has slow wireless internet. I would NOT stay here, even if it was free!

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
Helpful?
Thank Brooke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    34
    27
    20
    10
    7
See reviews for
33
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Fargo, North Dakota
1 review
Reviewed August 2, 2010

On the upside, its a very convenient location with helpful staff. Parking is limited and congested, the outdoor pool is pretty much in the parking lot. Our rooms each had cleaning issues (bugs in the bathroom and kitchen, unclean toilet and sticky floors). The air conditioner did not cool unless set to 65 and then you have to rig the drapes so the air doesn't blow straight up into them. Lots of noise from upstairs guests.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarriottFan55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 5, 2010

We have been to Minneapolis several times and have stayed at a variety of hotels, and this one was by far the best. We wouldn't think of staying anywhere else now! The staff catered to our every need. They were friendly, helpful, and courteous. The location was great. There were lots of stores, restaurants, and golf courses close by. There was a 24 hr. grocery store, a Target, and a large shopping mall all within walking distance. The pool was heated. The beds were comfortable. The rates were reasonalbe. All in all, this is definitely going to be the place where we stay on our fututre trips to Minneapolis.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TripsterWinnipeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
1 review
Reviewed March 30, 2010

This is a very nice hotel with great rooms and wonderful staff. I really love the full kitchen in my room! Its great to not have to eat every meal out when I'm traveling on business.

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joface789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 6 Contributor
130 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed February 25, 2008

We stayed here for 6 nights for a soccer tournament. Many many things to complain about. The staff are very rude. Our A/C was leaking water which caused our carpet to be soaked. We had to put towels around that area to keep our feet dry. Not once did anyone come in and vacuum our floor. We had to ASK numerous times for someone to come and clean our room. The hotel was fully booked from our soccer teams, but the hotel was under-staffed. They could not keep up with our requests (ie, more clean towels, additional kitchen supplies, daily maintenance in the rooms, empty garbage cans, etc). The only solution they had was to keep their supply room open for guest to walk in themselves. They also kept a trolly of towels in the hallways and a trolley of kithen supplies there too. There is only two washers and two dryers in the entire building. You had to do your laundry in the middle of the night, otherwise you'd be waiting and waiting during the day. Our garbage can piled up and we constantly called for clean up. Guests ended up throwing their garbage in the laundry room garbage can (which also over flowed... we had to ask someone to empty it out). We are pretty neat and tidy people, but staying here was impossible to be comfortable. VERY VERY LAZY STAFF.

I will never come back to this hotel.

  • Liked — Close to Mall of America
  • Disliked — Staff are lazy
  • Stayed July 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Sheila T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level 6 Contributor
326 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 470 helpful votes
Reviewed May 13, 2006

I had a good stay at this hotel. The room was very large. It was a nice quiet room. The hotel staff was friendly and helpful. The hotel is in a good location. No complaints!

  • Stayed May 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ultimatetravelking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 5, 2005

The check in process was great very warm and inviting (i got to sit after a long day of traveling) the desk person was amazing, informative, and very helpful after i locked my keys in my car. the room was huge (twobedroom suite) much larger then my los angeles apt). Very affordable, and accomodating. Would recommend to everyone. You have to stay here just once to understand the greatness.

  • Stayed October 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Minneapolis Eden Prairie

Property: TownePlace Suites Minneapolis Eden Prairie
Address: 11588 Leona Rd, Eden Prairie, MN 55344-3820
Phone Number:
Location: United States > Minnesota > Eden Prairie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 13 Hotels in Eden Prairie
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Minneapolis Eden Prairie 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Towneplace Suites Eden Prairie

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