This stay had disaster stamped on it, from the beginning. I booked it through Price Line and, upon finding out where I was staying, I checked the reviews. The most recent one, at that time, referred to the hard beds and I knew there would be a problem. I called Price Line but they refused to allow me to rebook; their "solution" was to call the hotel and tag my reservation with "soft bed." I also called the hotel and was told they had "hard" and "medium" mattresses and would be sure to tag my reservation. Upon checking in I told Mina (who threw my ID back on the counter after looking at it and really should not be in the hospitality business) that I needed a softer mattress. The two beds in the room were equally uncomfortable and despite adding multiple comforters for padding I had three nights of misery. Mina's response to my complaints were that all their beds were the same and the hotel was full. I have spent the five days since leaving taking major pain killers. I had no additional problems with the place, but if you have any sort of issues with your back or hips, STAY AWAY.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Minneapolis St. Paul Intl. Airport Eagan (Mall of America Area). We offer an exceptional level of guest service, convenience, and value. The hotel often presents different packages including Mall of America, Park, Stay, and Go, and many other packages. Please come visit us often and book your get away today! Located five minutes east of the Minneapolis St. Paul Intl. Airport and the Mall of America, the Holiday Inn offers complimentary transportation to and from both, as well as your business and leisure destinations within five miles of the hotel. We offer complimentary high-speed wireless Internet access throughout the hotel, restaurant, lounge and meeting rooms. The Holiday Inn also features 24-hour business center, fitness center and gift shop. We thank you for choosing your stay at Holiday Inn MSP Airport/ Eagan (MOA Area). ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Minneapolis Arpt Se - Mall Area Hotel Eagan
- Crowne Plaza Eagan
- Crowne Plaza Hotel Eagan