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“A completely "meh" experience...”

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Holiday Inn Minneapolis Arpt SE - Mall Area
Ranked #10 of 16 Hotels in Eagan
Milledgeville, Georgia
Level 6 Contributor
110 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“A completely "meh" experience...”
Reviewed August 4, 2012

Booked an inexpensive overnight stay to snag an early morning shuttle to the airport here. Location is convenient to I-494. Front desk, linens, and bed were okay. Damp carpet in-room, musty smelling hallway (3rd floor), and malfunctioning phone weren't okay. Wireless internet signal was strong. A/C unit in room was a bit noisy, but it mostly drowned out the sound of landing planes...

Compared to my HI stays in Neenah and Stevens Point, this property wasn't in the same shape. Because I had to leave very early, I didn't have a chance to try any amenities besides the airport shuttle.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank terminaldegree07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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209 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New Ulm, Minnesota
Level 6 Contributor
162 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 27, 2012

I arranged rooms for my daughters 12U softball families this July. We had a great time during downtime. We shuttled to MOA, the girls ate breakfast free + we received 2 adult vouchers for breakfast and they gave us a great rate for our 3 day stay. The staff was truly interested in how the girls did at their games, asked questions, asked if they should plan breakfast early when we had early games. Just an all around great team @ the Holiday Inn. Would recommend. The only drawback is that it was very humid and the rooms felt a little damp even with the air conditioning running 24/7.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Kdahlers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altoona, Wisconsin
Level 6 Contributor
145 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed July 26, 2012

We have used this hotel on several trips out of MSP airport. The front desk staff is friendly. We're "Priority Club" members, so we get a freebie at the bar. We check in late and leave very early...so haven't spent much time at the hotel. The airport shuttle drivers are always friendly. We've had no trouble on the return trip, the shuttle driver comes promptly and takes us to our car at the hotel parking lot. We love to fly out at 5 am, so being close to the airport the night before helps a lot. On longer trips, the stay is not much more than the cost of off-site airport parking, and certainly cheaper than the $18/day airport parking rate.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank WIstoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MN
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 16, 2012

Very nice hotel in the middle of updating. In one of the rooms we had, the air did not work properly, so we got a new room. The hallways were extremely hot, not sure why, but it was quite warm outside. We did the Park, Sleep and Fly and had wonderful service. I loved how close this hotel was to the airport and how quickly the shuttle came to pick us up. We did not use the pool, fitness room, and did not eat there as we left very early in the morning. We will use this hotel again in the future!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gymstx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brew_cru
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 22, 2012

We stayed for 3 nights over a long weekend on a visit to Minneapolis. The rooms were very comfortable and clean, and the staff was friendly and accommodating. The beds were a little firm for my taste, but that's just a personal preference. They did have pillows with different levels of firmness, which I thought was a nice touch. The hotel also has a pool, fitness center and business center.

We arrived about an hour and a half before the official check in time, and the front desk was having issues with the computers, which caused a bit of a back up. The staff did a great job of letting everyone know how much they appreciated their patience, and offered free bottles of water while we waited.

There's a nice restaurant on site where we ate breakfast a couple of days. We had the breakfast buffet which was good, but not spectacular. Kids do eat free for breakfast, so that's a nice touch for families. Service was prompt and friendly.

Any hotels in this area are close to the airport, so sometimes noise can be an issue. We didn't have any issues with airplane noise in our room, but the kids really enjoyed watching the sometimes constant stream of planes coming in for a landing!

The wireless internet access was little bit spotty in our room. Sometimes it worked fine, and at other times you couldn't get a connection. It's hard to say whether this is typical of the wireless access here, or if there was something unusual going on during our stay.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brew_cru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Iowa
Level 5 Contributor
92 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 18, 2012 via mobile

This is an older property...deceiving from exterior. Our air did not even cool the room...bedspread was ripped and lumpy. Not impressed at all.

Stayed May 2012, traveled as a couple
Helpful?
1 Thank Dakkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Minneapolis Arpt SE - Mall Area, responded to this review, July 10, 2012
Dear Dakkin,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. We take all reviews positive and negative very seriously.It sounds like we fell below your expectations. I have sent you a private message to obtain more information about your stay.

Let me take this opportunity to advise you that we are scheduled to have renovations in the near future to help us improve for our next guest or your next visit.

Sincerely,

Orlando A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterloo, Iowa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 3, 2012

We used the park sleep and fly package. Had absolutely no problems with parking. And the shuttle driver to the airport was more than helpful, the best we have ever had actually. The restaurant/bar was great and had a very friendly staff. Good price for the room and parking, wll definately stay again when the need arises!!

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Minneapolis Arpt SE - Mall Area

Property: Holiday Inn Minneapolis Arpt SE - Mall Area
Address: 2700 Pilot Knob Rd, Eagan, MN 55121-1118 (Formerly Crowne Plaza Airport / Mall of America)
Phone Number:
Location: United States > Minnesota > Eagan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 16 Hotels in Eagan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Minneapolis Arpt SE - Mall Area 3.5*
Number of rooms: 187
Official Description (provided by the hotel):
Welcome to the Holiday Inn Minneapolis St. Paul Intl. Airport Eagan (Mall of America Area). We offer an exceptional level of guest service, convenience, and value. The hotel often presents different packages including Mall of America, Park, Stay, and Go, and many other packages. Please come visit us often and book your get away today! Located five minutes east of the Minneapolis St. Paul Intl. Airport and the Mall of America, the Holiday Inn offers complimentary transportation to and from both, as well as your business and leisure destinations within five miles of the hotel. We offer complimentary high-speed wireless Internet access throughout the hotel, restaurant, lounge and meeting rooms. The Holiday Inn also features 24-hour business center, fitness center and gift shop. We thank you for choosing your stay at Holiday Inn MSP Airport/ Eagan (MOA Area). ... more   less 
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Also Known As:
Holiday Inn Minneapolis Arpt Se - Mall Area Hotel Eagan
Crowne Plaza Eagan
Crowne Plaza Hotel Eagan

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