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“Needs an update” 2 of 5 stars
Review of Sonesta ES Suites Minneapolis - St. Paul Airport

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Sonesta ES Suites Minneapolis - St. Paul Airport
Ranked #7 of 16 Hotels in Eagan
Gainesville, Virginia
Level Contributor
242 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Needs an update”
2 of 5 stars Reviewed July 9, 2014

I spend a lot of time in Residence Inns and this one is probably the most outdated I have been to in a while. The rooms are clean and fairly quiet. (Squeaky floors). The staff is friendly and breakfast is fine.

It was raining one night and the walkways are uneven allowing for water to create small ponds. Walking around them was difficult as you ended up walking in mud. Landscaping and lawn maintenance apparently is not a priority for them.

Paint on the outside was pealing off the buildings.

Location is perfect as it was close to businesses I frequent and the airport.

Room Tip: Upper levels have squeaky floors. Lower levels hear it.
See more room tips
  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank FrequentTraveler1225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, July 12, 2014
Thank you for your time and feedback FrequentTraveler1225. We would like to agree with you that as a 26 year old property, we could definitely use a facelift in a few different areas. We have started sidewalk maintenance since you left and we are excited for it to be completed! It is amazing how the ground shifts in 26 years, where you can actually see the buildings and/or sidewalk have moved! We are also hopeful for a full on renovation to take place come 2015! Fingers crossed!
We do hope you can return to the property once the renovation completed and I promise you will have a much better experience.
Thank you again for your time and we look forward to your return.
Best Wishes,
Lindsay Olson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
MINDEN
Level Contributor
119 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed July 7, 2014

Very large room with sitting area and kitchen. Very clean. The only issue we had was the ice maker in the refrigerator. It was very slow in making ice and the hotel does not have an ice machine so we had to buy ice. Other than that, would definitely recommend.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank Softball_Mom_1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, July 12, 2014
Softball_Mom_1979,
Thank you so much for taking the time to provide us with feedback from your experience at our property. We are thrilled to hear you enjoyed your spacious guest room so much. We also want to apologize for the speed of the ice machine in your guest room and for not having ice machines around the property. However, we do have an ice machine in our lobby that we are more than willing to bag up for our guests. I wish we would have been able to notify you of this while you were her.! Please come back and visit us again soon and we promise, the ice is on us!
Best Wishes,
Lindsay Olson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 10, 2014

We stayed at this Residence Inn for a family member's graduation. When we checked in late Friday afternoon, we had trouble with the keys letting us into the room. The staff went out of their way to take care of the problem in a timely manner. There also was another follow-up call to our room to ensure that we were comfortable and having no more difficulties. The breakfast has many choices. The surroundings are near an interstate, but there is little, if any, traffic noise. It is easy driving distance to the Mall of America. There are many nearby restaurants. We will be back.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, June 12, 2014
It was an absolute pleasure to have you as our guest Pam B. We are thrilled you and your family had such a great experience and we look forward to your return. Please contact us directly to assist with any future accommodations for family gatherings or simply a leisure trip to the Twin Cities.
Best Wishes,
Lindsay Olson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 9, 2014

Matched expectations for the Residence Inn brand. Room was clean with standard R.I. furnishings. Nice neighborhood nearby MSP airport. Easy access (by rental car) to a variety of services/restaurants in the Eagan area. Close by Mall of America without the congestion and hassle. The only negative were inadequate coffee supplies (tons of tea bags, tons of sugar packets, but no creamer and only one sugar substitute). Not a big deal. Would I stay there again? Sure!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Rihannsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, June 12, 2014
Thank you for taking the time to provide us and our Trip Advisor followers with a review of your experience at our property Rihannsu. I am pleased to see you had a 4 star experience with us, but do wish we could have rose above the rest and shown you the 5 star experience we strive for every day. I can assure you our housekeeping department will keep an eye on the coffee supply of our guest rooms and will maintain an appropriate ratio of coffee to tea to sugar.
We do hope you return to our property again in the future and if there is anything we may be able to assist with prior to your next arrival, please don't hesitate to call.
Thank you again,
Lindsay Olson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pierre, South Dakota
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 27, 2014

This property with it excellent staff is great little place to hideout. I thought it close proximity to the airport would keep we awake. I was suprise as to it quietiest in the City. Great staff too. I plan to be back later.

Steve

Room Tip: stay on the first floor it quieter.
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, April 28, 2014
Thank you for taking the time to review our property Steve W. We are beyond happy that you had such a terrific experience and we cannot wait until your next visit! Please feel free to contact us at any time so we can assist in making your accommodations.
Thank you again,
Lindsay Olson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 23, 2014

I was in MN for business. My assistant and I had the pleasure of staying at the residence inn last night. I booked the 2 bedroom suite and it was bigger than my condo in chicago. The beds were comfy and the surroundings were quiet. We all had a perfect night's sleep.

The staff was exceptional. Many thanks to David Laukkonen, the general manager, who went out of his way to accomodate our needs.

We will definitely be back!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LisaJere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, April 28, 2014
LisaJere,
Thank you for your 5 star TripAdvisor review of our property! We are thrilled you had such a great experience and we hope you are able to return to our property again in the future. We can assure you that your next experience will be just as fabulous, if not even better than this time!
Thank you again for your kind words.
Best Wishes,
Lindsay Olson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menomonie, Wisconsin
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed March 21, 2014

This is a very unique hotel. The rooms have a lot of space. We arrived late and left early so we didn't get to explore much of the hotel or the surrounding area. We found our room very clean. The interior is a bit outdated. The staff was great. The highlight was the shuttle. It is a great shuttle (easy to get in and lots of room) and the timing was perfect. I would definitely stay again. My only concern was that I booked my stay after reviewing their website about free parking and free shuttle to Msp. I called a few days before our arrival when I noticed we needed a reservation for the shuttle only to learn that the rate would be double because we didn't book the park and fly package. It no longer felt like complimentary shuttle and parking.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MenomonieTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindsay O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, April 4, 2014
Thank you for taking the time to provide a review of your experience on TripAdvisor MenomonieTraveler. I am happy to see you enjoyed your spacious, clean guest room and were able to utilize our shuttle service. The complimentary shuttle for airport service and to leave your vehicle on property during your absence is only available when booking our 'Park and Fly' package. This allows us to regulate the amount of vehicles we have on property during periods of time, to ensure all of our guests have a place to park on site. I apologize that this created a disturbance in your planning but I hope ultimately your experience overcame it.
We invite you back anytime.
Warm Regards,
Lindsay Olson
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Minneapolis - St. Paul Airport

Property: Sonesta ES Suites Minneapolis - St. Paul Airport
Address: 3040 Eagandale Pl, Eagan, MN 55121-2118 (Formerly Residence Inn Minneapolis - St. Paul Airport / Eagan)
Phone Number:
Location: United States > Minnesota > Eagan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
#5 Family Hotel in Eagan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sonesta ES Suites Minneapolis - St. Paul Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
Enjoy something surprisingly different at our Sonesta ES Suites Minneapolis-St. Paul Airport. Offering you a prime location to take in the sights and sounds of the Twin Cities. While offering the warmth, comfort and amenities to let you eat, work and play. Our suites feature apartment-style living with fully equipped kitchens and lots of delightful little extras to make you feel at home. Spread out in your spacious accommodations. Start your day with our free, delicious hot breakfast buffet. Stay productive and connected with business services and free WiFi. And rest easy with crisp linens, thicker mattresses, custom comforters and fluffier pillows for a good night's sleep. Conveniently located near the Minneapolis - St. Paul International Airport with free shuttle service for guests, we make it easy to get in and out. You'll also find the Mall of America, Xcel Energy Center and the Twin Cities Premium Outlets close by. We look forward to your stay. ... more   less 
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Also Known As:
Residence Inn Minneapolis - St. Paul Airport / Eagan Hotel Eagan
Residence Inn Eagan
Eagan Residence Inn

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