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“Great family weekend.” 4 of 5 stars
Review of Sonesta ES Suites Minneapolis - St. Paul Airport

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Sonesta ES Suites Minneapolis - St. Paul Airport
Ranked #7 of 16 Hotels in Eagan
Salem, New York
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great family weekend.”
4 of 5 stars Reviewed September 4, 2013

We stayed at the Residence Inn in Eagan, MN over fourth of July weekend. Our youngest daughter was starting school at the Cordon Bleu in Minneapolis, and the whole family traveled to get her settled in. The check in staff was very friendly and got us into our rooms very quickly. The temps outside were close to 100 so we were very happy about that. We had a two bedroom unit. It was really nice and pretty well stocked. It was close to the Mall of America and shopping as well as the airport. The price was very reasonable for what we got. Breakfast is included and wasn't too bad. There were make-your-own waffles, scrambled eggs, sausage, english muffins, granola and fruit. Fresh coffee was available most of the day. I would recommend this place to anyone travelling in the area.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank StarlitRidge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, September 17, 2013
Thank you for taking the time to review your recent experience with us. We strive to make each guest experience exceptional and I am glad to hear the staff made your check in process a quick and simple one so you could quickly get into the air conditioning. We appreciate the you taking the time to review and we look forward to serving you again in the future.
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248 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Thunder Bay, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 1, 2013

this is the perfect place to stay with a family. it has roomy rooms and a place for everyone to relax after a busy day. it has a kitchen that you can have some food to snack on inbetween adventures in the Twin Cities. It's close to the Mall and a quiet place to get to many of the other thigns you may be doing there. the breakfast is good, the staff are very friendly. the outside pool is great after a busy hot day to cool off in.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank paddle41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, September 17, 2013
Thank you for taking the time to review your recent experience with us. I am happy to hear you and your family enjoyed your time with us. We make sure to provide an exceptional experience for each and every person while here, and we are always so thrilled when we hear we exceeded someones expectations. I have shared your nice comments about breakfast and the friendliness of the staff with everyone here. We look forward to serving you again in the future!
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Michigan
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 19, 2013

This Residence Inn is in the SE part of Minneapolis/St. Paul which puts you close to most attractions. The Mall of America was about 10 minutes door to door, and the immediate area around the hotel wasn't difficult to navigate. This was a typical Residence Inn setup with a number of separate buildings with two floors. The office area was also where the breakfast was served in the mornings. We found the breakfasts to be good and the offerings were different each day so there was some nice variety. As with many hotels that provide breakfast, seating was a bit limited during peak hours. The hotel also had an outdoor pool which was well kept and enjoyable. There was also a basketball court and a fire pit, but there were no fires during our stay. Our room was on the second floor, which is only accessible by stairs so plan accordingly. The room itself was incredibly spacious, with a living room w/ fireplace, eating area, full kitchen and two separate sleeping areas with their own TVs and full bathrooms. Everything was clean, including all the kitchen appliances. I did notice some minor areas on the outside that could have used some paint and general repair but nothing that was of concern. We were able to get a very good rate for our stay and I was very satisfied overall. I would definitely stay again.

Room Tip: You may want to request a first floor room if you have trouble with stairs or plan to carry heavy ba...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ComeRGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, September 17, 2013
Thank you for taking the time to review your recent experience with us! I am happy to hear you were very satisfied with the time you spent here. Eagan is a very centrally located area, close to many attractions, Mall of America included, and I am glad to hear you found the neighborhood easy to navigate. I have shared with our breakfast staff your wonderful comments about the variety of food. In regards to the seating area, we typically have over flow seating available in our upper level meeting space, I would like to apologize that you were not made aware of it. From everyone at the Residence Inn we look forward to serving you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hudson, Iowa, United States
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 10, 2013

I booked this after a great experience at Res. Inn in Joplin. This doesn't compare. It looks like it was an apt. complex converted to hotel. We got an upstairs suite, which I was fine with, until we arrived to find it has outside stairs to haul everything up. I am disabled and had a difficult time. Was supposed to be non smoking, whoever was in the room below us was smoking often.
inside was decent, although not the cleanest. There were no phone books or local info, tv show info, hotel info (what's where...) We had 2 bathrooms, loft shower was fine, couldn't get hot water in lower level one. There are dishes supplied, the ones in the cupboard were put away dirty, no hand wash dish soap available.
Will not stay at this location again.

Room Tip: Be sure where your room is located. Do not eat off the dishes unless you wash them first
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Donna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, October 29, 2013
Thank you for taking the time to review your recent experience with us. We are actually one of the first generations of Residence Inn hotels which were designed to have the feel of a small community, as a result our property layout is much different than the stereotypical modern hotel. As a Marriott property we pride ourselves on our non-smoking atmosphere and cleanliness. We strive daily to maintain the highest cleanliness standards and to police the area for non compliance with our non-smoking policy. I would like to offer our sincerest apologies for the issues you experienced as a guest and we greatly value and appreciate your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olathe, Kansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 5, 2013

Stayed here again a few weeks ago. Called them about 11:30 am to see if we might be able to check in early. Our room type was not available yet but Alex(Alexis?) At the front desk asked for my phone number and said she would call me as soon as a room was available. Not even 20 minutes later she called and said she had a room for us. Quick stop at Rainbow and we were in our room baking cookies on a nice cool Saturday afternoon. Love, love, love this place! Feels like our own apartment. So comfortable and space for everyone in our room. Great location too!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jsvoelker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, September 18, 2013
Thank you for taking the time to review your recent experience with us! I am so happy to hear you enjoyed yet another weekend with us. Residence Inn Eagan strives to make each guest experience a "Home Away from Home" feeling and it sounds like we accomplished that. I was able to share your review with each staff member here, and on behalf of the entire team, we look forward to serving you again in the near future.
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Macon, Georgia
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 24, 2013

We stayed here with a group of scouts headed to Canada to canoe so we wanted a place convenient to the airport. The rooms were VERY clean and spacious with a nice sitting area and full kitchen. There is a pool and basketball court, so the guys had activities to keep them busy. The hot breakfast was better than most and the staff were very friendly and helpful. There is a convenience store and a very good casual dining restaurant nearby.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BSGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex D, Guest Relations Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, December 21, 2013
Thank you so much for your review! I'm glad to hear that your scouts enjoyed our outdoor swimming pool and basketball court! We hope to serve you again sometime in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, PA
Level Contributor
2 reviews
5 of 5 stars Reviewed July 22, 2013

My family - wife and three children (14, 12, and 10 yrs of age) - stayed at RI – Eagan for one week past mid-July. We were there on a business/family trip to Minneapolis.

We were all impressed with the service that we received from the various staff at this hotel. All were professional and were very helpful.

I would like to personally thank: the numerous drivers (the very funny Aiman “tiger or MT”, very informative Dave who drove us in the mornings, Dave – the manager, and Erin – the assistant manager, Todd, and Angela) who took us to and from MOA and the airport; the staff that took care of our needs at the front desk (always smiling Ramone, very helpful Jon, snack man Todd, the young lady with the brown hair who booked our numerous shuttle rides to MOA in the mornings, and big Sean); and the staff that prepared breakfast and the social hour, namely, Gerry (spelling?) and the spunky Mary-Jo (who graciously took care of family’s needs!!). If I left out anyone, I apologize. I would like to thank all of you as all of you went beyond your duty to make our stay comfortable.

The rooms were spacious with a full kitchen, the beds were comfortable, and the breakfast and social hour foods were great as they were included in the price. My kids loved the food, and if they love it, I have no complaints!! We all had no issues with the free wireless internet service, especially in our room. The pool was a great relief and used it often because during our stay, the temperature was more than 90 F!!

We shall return!! Thanks!!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FamilyfromPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alex D, Guest Relations Manager at Sonesta ES Suites Minneapolis - St. Paul Airport, responded to this review, December 21, 2013
Thank you so much for responding! I notified Tiger, Angela, Sean, Jon, both Dave's, Erin, and the other members of the staff that you mentioned of your survey. We are all so glad to hear that you enjoyed your experience with us and take pleasure in being your home away from home!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta ES Suites Minneapolis - St. Paul Airport

Property: Sonesta ES Suites Minneapolis - St. Paul Airport
Address: 3040 Eagandale Pl, Eagan, MN 55121-2118 (Formerly Residence Inn Minneapolis - St. Paul Airport / Eagan)
Phone Number:
Location: United States > Minnesota > Eagan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Airport Transportation
Hotel Style:
#5 Family Hotel in Eagan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sonesta ES Suites Minneapolis - St. Paul Airport 3*
Number of rooms: 120
Official Description (provided by the hotel):
Enjoy something surprisingly different at our Sonesta ES Suites Minneapolis-St. Paul Airport. Offering you a prime location to take in the sights and sounds of the Twin Cities. While offering the warmth, comfort and amenities to let you eat, work and play. Our suites feature apartment-style living with fully equipped kitchens and lots of delightful little extras to make you feel at home. Spread out in your spacious accommodations. Start your day with our free, delicious hot breakfast buffet. Stay productive and connected with business services and free WiFi. And rest easy with crisp linens, thicker mattresses, custom comforters and fluffier pillows for a good night's sleep. Conveniently located near the Minneapolis - St. Paul International Airport with free shuttle service for guests, we make it easy to get in and out. You'll also find the Mall of America, Xcel Energy Center and the Twin Cities Premium Outlets close by. We look forward to your stay. ... more   less 
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Also Known As:
Residence Inn Minneapolis - St. Paul Airport / Eagan Hotel Eagan
Residence Inn Eagan
Eagan Residence Inn

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