When we opened the door to our room there was a distinct odor, maybe best described as smelling like a wet dog. Let me say that our room with a King size bed had mini pillows that weren't even big enough for a double bed. My immediate opinion when we checked our room was something just isn't right here. Since it was late at night and quite cold here (pre-Christmas) we decided to spend the night.
I asked the front desk for a second luggage rack and was told they didn't have any extra's. I had to put my luggage on the dresser / desk.
There is no actual heat is a wall unit which is quite noisy and has no wall thermostat. It is hard to sleep with it going on and off all night.
The next morning we went down for the continental breakfast buffet, They had eggs and sausage but no sausage available. I went to the front desk and asked for some to be put out but they never did. The food selection is very limited and almost entirely cold, probably one of the worst breakfast buffets you will ever encounter. I had a taste of the rubber eggs and left.
We then went up to take a shower, this was a real disaster. The water kept fluctuating from very hot to cold during the whole time. I had to constantly keep trying to adjust the temperature and kept getting burned by the hot water.
At that point after the shower experience we decided to check out and find another place to stay which we did. We went down to the front desk and told the clerk of the problems and that I wanted some money back since I didn't think a scalding shower was appropriate. We also mentioned that the room stunk and they should go check for themselves. They did credit our bill $50 and we left.
The clerk offered To find us another Best Western in the area but we are very disgusted with what they offer, especially since this is supposed to be one of their premium hotels. Obviously whom ever manages this hotel needs to wake up and look at the product they are putting out.
DO YOURSELF A FAVOR AND DO NOT STAY HERE!!!!!!!
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- Also Known As:
- Best Western Plus Dakota Ridge Hotel Eagan
- Best Western Hotel Eagan
- Best Western Eagan
- Eagan Best Western