We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Poor Quality Room, Terrible Buffet, Smelly Room Odor”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Best Western Plus Dakota Ridge
Ranked #4 of 16 Hotels in Eagan
Certificate of Excellence
Venice, Florida
Level Contributor
203 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Poor Quality Room, Terrible Buffet, Smelly Room Odor”
Reviewed December 21, 2013

When we opened the door to our room there was a distinct odor, maybe best described as smelling like a wet dog. Let me say that our room with a King size bed had mini pillows that weren't even big enough for a double bed. My immediate opinion when we checked our room was something just isn't right here. Since it was late at night and quite cold here (pre-Christmas) we decided to spend the night.

I asked the front desk for a second luggage rack and was told they didn't have any extra's. I had to put my luggage on the dresser / desk.

There is no actual heat is a wall unit which is quite noisy and has no wall thermostat. It is hard to sleep with it going on and off all night.

The next morning we went down for the continental breakfast buffet, They had eggs and sausage but no sausage available. I went to the front desk and asked for some to be put out but they never did. The food selection is very limited and almost entirely cold, probably one of the worst breakfast buffets you will ever encounter. I had a taste of the rubber eggs and left.

We then went up to take a shower, this was a real disaster. The water kept fluctuating from very hot to cold during the whole time. I had to constantly keep trying to adjust the temperature and kept getting burned by the hot water.

At that point after the shower experience we decided to check out and find another place to stay which we did. We went down to the front desk and told the clerk of the problems and that I wanted some money back since I didn't think a scalding shower was appropriate. We also mentioned that the room stunk and they should go check for themselves. They did credit our bill $50 and we left.

The clerk offered To find us another Best Western in the area but we are very disgusted with what they offer, especially since this is supposed to be one of their premium hotels. Obviously whom ever manages this hotel needs to wake up and look at the product they are putting out.

DO YOURSELF A FAVOR AND DO NOT STAY HERE!!!!!!!

Room Tip: Go look at the rooms and see if they smell before you check in.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mr49phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

585 reviews from our community

Traveler rating
    270
    201
    58
    36
    20
See reviews for
211
144
36
92
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Sioux Falls, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed December 16, 2013

Great value, not very far from they airport, the beds are very comfortable, the breakfast will fill you up and the shuttle always runs on time. I stay here and use the park & fly service for every trip out of MSP

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenora, Canada
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 13, 2013

We recently had the opportunity to stay at this hotel to attend a jimmy buffet concert.
The staff Patrick, went over and above to accommodate us along with ebony and Richard who made the extra effort for us . Our room was clean and the lobby is a great place to visit with a stone waterfall
Breakfast was complimentary with lots of choices.i would stay again definitely ..

Room Tip: 3rd floor is quiet
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2013PlayaVida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Value4u, Manager at Best Western Plus Dakota Ridge, responded to this review, December 17, 2013
It is so gratifying to hear such wonderful comments regarding the staff and the service you received during your stay. I will be passing on your comments to the staff knowing that it is an inspiration to them to continue their efforts in delivering superior customer service. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jamestown, North Dakota
Level Contributor
5 reviews
3 hotel reviews
Reviewed December 12, 2013

I just have to take the time to say how much we appreciated the stay and service at Best Western Dakota Ridge in Eagan. We came to the hotel through park sleep & fly for the parking and shuttle to the airport. The first night we planned to go to St. Paul for a Jimmy Buffett concert then stay overnight and fly out in the morning. However, it was snowing and icy, and we dreaded driving to the concert and back. The hotel graciously provided a shuttle for us and another couple... service above and beyond! The parking and airport shuttle were excellent too.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Value4u, Manager at Best Western Plus Dakota Ridge, responded to this review, December 17, 2013
Thank you for all the kind comments regarding our staff and the service you received while staying with us. How was the Jimmy Buffett concert? I'm sure it was an excellent concert. We certainly enjoyed having you stay with us and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brownsville, United States
2 reviews
Reviewed December 10, 2013

The hotel is wonderful and the staff also. I always stay here on my return from Mn. to Texas each year, and the shuttle to the airport is great. My daughter plans also on staying here on her way to visit me, leave her car at your parking, then stay overnight again on her return from Texas...she also loves this hotel, she used to stay somewhere near the mall until I brought her here

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jean O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Value4u, Manager at Best Western Plus Dakota Ridge, responded to this review, December 17, 2013
We are very happy to hear that you have made the Best Western Plus Dakota Ridge one of your in-between places to stay before going to Texas. And we are really glad that your daughter enjoys staying with us, even though we are a few miles from the Mall of America.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, United States
2 reviews
Reviewed December 10, 2013

Excellent value for money - I can usually book a room online for less that $100. Rooms recently refurbished and comfortable. Breakfast has good selection. Staff always friendly. Really like their "park & fly" program. I stay here 5 to 10 nights per year when flying out of town or want to minimize commute to work during bad winter weather. I've always been pleased with my stay.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Timothy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Value4u, Manager at Best Western Plus Dakota Ridge, responded to this review, December 14, 2013
Thank you for taking the time to let us know how your stay was with us at Best Western Dakota Ridge. We are glad you choose to keep returning and staying with us, while you are using our Park N Fly package or because of the great Minnesota weather. We look forward to seeing again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth
2 reviews
Reviewed December 1, 2013

Great Value for what we were looking for, Clean, friendly, terrific rooms and service. the breakfast was wonderful and there was staff on hand to help with issues. Lots of room to sit. We arrived late and our room was clean, modern and had everything we could want.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Valerie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Eagan hotels
1.3 mi away
Hampton Inn Minneapolis / Eagan
2.5 mi away
Country Inn & Suites By Carlson, Eagan
0.4 mi away
SpringHill Suites Minneapolis-St. Paul Airport/Eagan
Show Prices
Show Prices
Show Prices
3.6 mi away
Staybridge Suites Eagan-Mall Of America
3.5 mi away
Hilton Garden Inn Minneapolis Eagan
1.2 mi away
Sonesta ES Suites Minneapolis - St. Paul Airport
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Dakota Ridge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Dakota Ridge

Property: Best Western Plus Dakota Ridge
Address: 3450 Washington Drive, Eagan, MN 55122-1303 (Formerly BEST WESTERN PLUS Dakota Ridge)
Phone Number:
Location: United States > Minnesota > Eagan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Eagan
#3 Romantic Hotel in Eagan
#4 Business Hotel in Eagan
#4 Family Hotel in Eagan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Plus Dakota Ridge 3*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity, Best Western, Priceline, Hotwire, Expedia, HotelsforEveryone, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Plus Dakota Ridge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Dakota Ridge Hotel Eagan
Best Western Hotel Eagan
Best Western Eagan
Eagan Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing