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All reviewspark and flywafflesthe shuttle driverfamily vacationfront desk stafftwin citiesgreat parkclean roomsgas stationbiscuits and gravynice stayfree breakfastdefinitely stay here againclose to the airporttubsmallflight
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Reviewed November 25, 2017

  • Stayed: November 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gorkem V, General Manager at Country Inn & Suites by Radisson, Eagan, MN, responded to this reviewResponded November 27, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 17, 2017

I booked a non-prepaid room for a stay in 2018. This means there is no deposit and a 24 hour cancellation prior to arrival. However, the hotel charged me for my entire stay 3 months in advance and will not give my money back. I am fighting this with my bank because they will net give my money back. BEWAR!!!!

Stayed: November 2017, traveled on business
Thank christopherblaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Customer Care at Country Inn & Suites by Radisson, Eagan, MN, responded to this reviewResponded November 21, 2017

Thank you for posting your review and you bringing this matter to our attention. We apologize to know that your experience with us was less than ideal due to the activities happened on your account. Please reach out to our Accounting Department if you require additional assistance in this matter. We wish you reconsider staying with us to share a more positive experience with you soon.

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Reviewed November 17, 2017 via mobile

When we returned from vacation we were dropped off at the off-site parking area to get our car. The site had no security and no lighting. We returned from Mexico and were not dressed warmly. The shuttle stopped in the middle of the lot and the luggage was unloaded.

We were unable to to quickly locate our vehicle. When I looked up the shuttle drove off. We continued to look for our vehicle in the cold. It could have been disastrous.

We then drove back to the Inn to retrieve baggage we left there prior to vacation. The bags were locked away and the front desk personnel were unable to find the key to the storage room. We were told the maintenance manager had accidentally taken the master key home with him. We waited an additional 45 minutes to finally get our luggage.

Never again.

Stayed: November 2017, traveled with family
Thank Companion75799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gorkem V, General Manager at Country Inn & Suites by Radisson, Eagan, MN, responded to this reviewResponded November 20, 2017

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

Should you have any concerns during or after your stay, please reach out to any of our employees directly.

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Reviewed November 16, 2017 via mobile

Great stay here for 5 nights. Clean rooms with friendly helpful staff. Manager accommodated our early arrival. Breakfasts were hot and delicious with a variety of all kinds of fresh foods. Fresh fruit water coffee and snacks at the front desk all day. Handy near gas snacks and restaurants. Pool and roomy suites. Could not have been better.

Stayed: November 2017, traveled with family
Thank Chiquis926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2017

  • Stayed: November 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Radisson
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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