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“Nice hotel”

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Country Inn & Suites By Carlson, Eagan
Ranked #7 of 16 Hotels in Eagan
Iroquois, South Dakota
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice hotel”
Reviewed August 7, 2013 via mobile

I was in Eagan for training thru my job. This hotel is very close to training facility and made it very easy driving to and from. We stayed in an executive suite with a king bed. Bed is very comfy. Room is nice and big. Breakfast was the usual but good. We enjoyed our stay.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeffrey26_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole A, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, August 11, 2013
Country Inn & Suites, Eagan MN would like to "Thank You" for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our comfortable beds, delicious breakfast, and our convenient location to many businesses.

On behalf of our entire staff at Country Inns & Suites, Eagan MN we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Nicole A.
General Manager
Country Inn & Suites Eagan, MN
651-287-8800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
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    54
    43
    31
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90
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Steinbach
Level 4 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 23, 2013 via mobile

We like staying at Country Inn & Suites. Staying at the Eagan location is one of the nicer hotels. When we stayed there it looked almost brand new. It is off the busy traffic area, so it is quieter! It is also quite centrally located. Close to hotel is a great assortment of shopping. Michaels, TJ Maxx, Target, Walmart, Bed Bath & Beyond, plus so much more. Mall if America is a short drive as well. We would stay here again. In fact we've stayed at this location on two occasions in the last year.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole A, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, July 25, 2013
Dear Eileen,

Thank you for taking the time to tell the world about our hotels convenience. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at Country Inns & Suites Eagan, we thank you for your business and we hope to see you again when your travels bring you back to the Eagan area!

Sincerely,

Nicole A.
General Manager
Country Inn & Suites Eagan
651-287-8800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Level 4 Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 16, 2013

This Country Inn and Suites is at a wonderful location - handy to every major attraction in the Minneapolis/St. Paul area. The staff are very friendly and the hotel just had major renos done in the rooms and also in the common areas. The breakfast was delicious.

Stayed July 2013, traveled with family
Helpful?
Thank TLHZD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole A, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, July 22, 2013
Thank you for your feedback and for taking the time to write about your experience at the Country Inn & Suites, Eagan MN. We are delighted to read that you enjoyed our breakfast and friendly staff. We look forward to your next stay us at the Country Inn & Suites, Eagan MN

Best Regards,
Nicole Aune
General Manager
PH: 651-287-8800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level 5 Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 30, 2013

Booked 2 rooms in June. We were not aware that the hotel was under construction until we arrived. This was not a big deal as we did not see or hear any construction. We were booked into a room on the floor which was being carpeted and we were told there would be a delay. I explained that we did not want to be in a construction zone as my husband is a cancer patient and they promptly changed our rooms. At that time I notified the desk that we needed the shuttle at 4:00 in the morning. When I booked I was informed that although the shuttle did not run at that time, they would accommodate my request. They kept there word and with no hassle adjusted the hours to pick us up at desired time. The hotel itself was clean and offered coffee, juice and a breakfast. We were told they would pack us a breakfast since we were leaving so early....very nice gesture. Everything was perfect about the hotel but I have to give It a 3 star because 3 out of 6 were bitten at night in our beds. We were on a floor that had not been renovated so the mattresses were not new. Not sure what did the biting, but 3 of us had blister like wounds that itched like crazy on our bodies. Just to be safe, I debugged everything before we brought it into our house.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TTIOWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole A, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, July 11, 2013
Dear Guest,

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. Our renovations are intended to improve the satisfaction, and your feedback helps us better manage projects while guests stay. We take every concern you have and create a solution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

I truly apologize for the conditions during your stay. Please contact me next time you come to town so I can provide you with the best experience possible.

Sincerely,
Nicole Aune
General Manager
Country Inn & Suites, Eagan MN
Ph: 651-287-8800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 28, 2013

Elevator did not work, screwed up the reservation, breakfast room too small, zero seats were available, one wash cloth and one hand towel for two people, "refurbished" ? ?

I would be you could to better somewhere else.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank birdie6464
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online, Customer Care at Country Inn & Suites By Carlson, Eagan, responded to this review, July 6, 2013
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. To discuss your stay further, please contact Corporate Customer Care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 26, 2013

Three night stay at Country Inn & Suites Eagan MN. Basic Room in a hotel undergoing renovations. Room 207 issues - Motel like AC unit blowing tepid, no cold, air; chair in corner was right out of a merting room, i.e., small, flat back (but at least not folding); Cable reception was spotty.

Room Tip: Wait for renovations to be completed.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gardnerws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole A, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, June 27, 2013
We apologize you were not satisfied with the condition of the hotel during your stay while we are under going renovations. We appreciate you taking the time share your experience

I have addressed your concerns with our maintenance and renovation team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,

Nicole Aune
General Manager
Country Inn & Suites Eagan
651-287-8800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocklin
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 25, 2013

People at service desk were helpful and busy at 5:00 pm check in. Three people were working the desk and moving through the line quickly. Some people checking in act like they have never stayed at a hotel before. All people pleasant and helpful and shuttle picked us up and delivered us on time for 3 days. Meetings were at a center about 2 miles from the hotel.
Sprucing up and excellent value. Had amenities but I had no time to use them.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ronald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicole A, General Manager at Country Inn & Suites By Carlson, Eagan, responded to this review, June 26, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Country Inn & Suites Eagan, MN.

On behalf of our entire staff at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Nicole Aune
General Manager
Country Inn & Suites Eagan
651-287-8800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, Eagan

Property: Country Inn & Suites By Carlson, Eagan
Address: 3035 Holiday Ln, Lone Oak Rd & Hwy 55, Eagan, MN 55121-1582
Phone Number:
Location: United States > Minnesota > Eagan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Eagan
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Eagan 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
New Renovated Guestrooms! Located minutes away from the Mall of America and Minneapolis-St. Paul International Airport (MSP), the Country Inn & Suites hotel in Eagan, MN provides exceptional accommodations for business and leisure travelers. The Country. It's not just a place - it's a feeling that comes from being treated like family. As our guest, you don't just stay in our hotels, you live in them for a little while. Our comfortable atmosphere makes it easy to stay productive when taking your office on the road. And when you stay with us on vacation, we make sure your family feels like part of ours. We invite you to experience our hotel. Because, when you do, you'll be sure to say "I love this Country." ... more   less 
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Also Known As:
Country Inn & Suites Eagan Hotel Eagan
Country Inn And Suites Eagan
Country Inn Eagan
Eagan Country Inn

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