Immediately upon entering the lobby I noticed how hot it was in there. I arrived several hours before checkin hoping we could get our room early as we weren't going to be back to the hotel until late that night. No such luck but honestly I didn't expect that we would get our room earlier than the official check in time. The front desk person was very nice but made no mention of the lack of air conditioning. I had to ask if there was still ac in the room. The answer was yes and that only the public areas were affected. No apologies were offered. She mentioned that a repairman had come the day before and found nothing wrong. The lobby, breakfast area, and hallways were very warm. It's obvious that the air conditioning isn't working but not to acknowledge the problem or to apologize for the impact on my stay is not good customer service.
Our room was what you expect from a Country Inn but it was certainly showing its age. Mattress was a bit soft for my taste. Pillows weren't firm enough. My wife and son went to breakfast at 9:25 am thinking that it was available until 10 am (typical for most places we've stayed). Boy, were they wrong. Breakfast ends at 9:30 and much of the stuff was already put away. Fortunately, one nice employee retrieved waffle batter (the other attendent was as accommodating).More
- Free Wifi
- Free Parking