Guaranteed non smoking, late arrival 2 queen beds - traveling with 3 kids and arriving after midnight to find our room had been sold to other guests! I was told there were only 2 single rooms left on 2 different floor,one a smoking room and the front desk wanted to split me from 2 of my kids and put them in a room with not adult a floor apart from me. Really? We prepaid to get a lower rate - so we did not have the option to go to another hotel. After an hour and a half we finally got the same kind of room I actually booked, but only after I made a call to the travel site and they called the hotel. Suddenly a room became available. Then at 3 in the morning someone was trying to get into our room, and we come to find they had given another guest who had just arrived keys to the room we were already in.
Our room was not very clean, the bathroom door lock was missing, the heat either was on or off, so it was either 90 degrees in the room or 40 degrees (20 degrees outside), the showers were cold.
Will NEVER stay here or any other Microtel again. When I talked to the front dest the next day, they said, well the night person was new and didnt know what she was doing. Well that is a good excuse for what went on. The whole experience was awful and we found the staff to be very unprofessional.
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- Also Known As:
- Microtel Inn And Suites Minneapolis/Eagan
- Microtel Inn & Suites Minneapolis/Eagan Hotel Eagan
- Microtel Eagan
- Eagan Microtel