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“I would never recommend this place to anyone.” 1 of 5 bubbles
Review of Duluth Spirit Mountain Inn - Americas Best Value

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Duluth Spirit Mountain Inn - Americas Best Value
Ranked #29 of 33 Hotels in Duluth
Coon Rapids, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“I would never recommend this place to anyone.”
1 of 5 bubbles Reviewed January 21, 2014

I am writing in regards to my recent experience at your hotel. I was staying there for two nights 1/17-1/19/2014 with my son’s hockey team. I had reserved a room over the phone on 11/9/2013 for the two nights at a rate of $104.99+tax. I had reserved the room on my credit card knowing full well that I would be paying for the room with cash upon check in.
On 1/16/2014, I contacted the hotel regarding the policy that was written in the email that I received as a reservation confirmation. In this policy it states:
“Check-In Time: 3:30 p.m. – Your room is guaranteed with a valid credit card until 11 p.m. the day of arrival. You will need to present the valid credit card and picture ID at check-in. Your credit card will authorized for the amount of your stay the day before you arrive. We suggest not using a debit card when making your reservation to avoid an authorization hold on your bank account. Authorizations on debit cards may take 7-14 business days to be released on your bank account. This depends on your banks processing time; we have no control how long it may take for the funds to be released. We are not responsible for overdrafts or fees associated with your debit card. You may pay at check-out by credit card, debit card, or cash. If your credit/debit card is declined, and cannot be authorized for the amount of your room reservation, your reservation may be cancelled and release to be re-sold to the general public because it is not a valid reservation without a credit card authorizations. Only guests listed on the reservation may check-in.”
Since I knew that my credit card would be declined upon pre-authorization, I contacted your hotel regarding my stay. I did not want to travel 2 ½ hours only to find out that my reservation was cancelled and I did not have a room. I spoke with the front desk staff who I later found out was Michele. I told her that I would be checking in on 1/17/2014 and that the credit card that I used to reserve the room under would be declined if processed, but I would be paying in cash for my stay. I told her that I was concerned that my reservation was going to be cancelled due to the hotels policy and wanted to make sure that the hotel was aware of the situation. I asked SEVERAL times if I would need to do anything else regarding payment or deposit of my reservation. She assured me that there would not be ANY issues and paying with cash WAS NOT a problem.
Upon arrival, which was around 4:00 p.m., I just happen to have Michele checking me in at the time. I told her that I would be paying in cash for the room and when she REPEATEDLY asked for my credit card to authorize the payment on the room, I had to keep explaining to her that the card would be declined and I would be paying in cash for the room. She made a total of 4 trips into the office on her right to ask questions about my situation. Two of the times she came back to me AGAIN and asked me for my credit card to authorize my stay. The third time she came back and told me that I had to pay a $300 cash deposit that would be held in an envelope that she drew a bunch of lines and x’s on for signatures and dates. I was informed that this $300 deposit would be returned to me upon check out on 1/19/2014. At that time, I had already spent 30 minutes at the check-in counter and there was a line of about 10 people trying to check-in also. I informed her that when her and I spoke on the phone that there was NO mention of ANY deposit and it was a good thing that I had brought extra cash with me because people don’t typically carry an extra $300 on them unless they have a reason for needing that much cash (like if the hotel had stated I would need to provide a $300 deposit).
I have SEVERAL issues with my check-in situation along with the hotel in general. When I originally read the hotels policy, I had gone to your website to see if there were other rooms available in case I did loose my reservation. I did in fact find the same room for that weekend at a rate of $95.99 per night, which is $9.00 less per night than what our whole group had paid. Maybe my thought is wrong on this, but considering your website boasts about being “one of Duluth’s leading group of hosting hotels” I find it quite amazing that group rates are more expensive than last minute reservations. Not only that, but we were required to have our rooms booked 2 months in advance and only allowed to cancel our reservation up to 30 days before our stay. So if we did not cancel our reservation by 12/16/2013, we would be charged the “two night minimum room plus tax fee”. But yet if you made your reservation on-line, you only needed to cancel 1-2 days before your stay.
When I pulled into the hotel, my vehicle barely made it up the driveway due to the steep grade of the driveway and the amount of snow and ice on it. There was hardly any parking available because of all the warning signs about only 4-wheel drive vehicles being allowed in the lower lots. The front entrance had use of only one of the doors as the other door had hazard tape all over it for some reason. The Wi-Fi service that was offered absolutely sucked as I could receive signal on one side of my room and no signal on the other side of my room. I could go on about the other “hotel rules” that we were given, but I think that you get my point.
I will be forwarding this email on to anyone that I can find within your company and within Americas Best Value Inn website so that no one else ever needs to deal with this again.

  • Stayed January 2014, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Kristina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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399 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Saint Paul, Minnesota
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 20, 2014

Parking and driving into parking lots is challenging with the more snow that falls, but this is Duluth though and snow is always expected. Approaches to the lots are steep and you need good tires or 4-wheel drive. The pool is acceptable but not many chairs in the pool area. The sauna and small hot tub are located in a separate area down the hall don’t have many chairs either. There is a meeting room that you can use for pot-lucks but would need to be shared by any hockey teams in the hotel. We had four this past weekend. Hockey gear is allowed in the rooms but sticks need to stay in the car. The food area is very small and seating again limited. Acceptable basic breakfast options: waffles, bagels, toast, min muffins, two cereals, oatmeal, coffee, OJ, apple juice, milk, cappuccino. This hotel was not built to accommodate groups like hockey teams but have done the best they can with limited space. Hockey teams should search elsewhere as there are many hotels better set up for teams. Good location though for Proctor and Hermantown arenas if this is your main criteria. Nice hotel for a family who wants to hang out or ski for the weekend. Staff is very friendly and took care of noise issues once notified. 10:30am check out time is too early. If you have an afternoon game you will need to find somewhere in the area to go before game time. Arcade area is good size buts lacks good game selections. Steps are steep going into the lobby and from floor to floor. The rooms are small yet very clean. Small sink/vanity area. Plenty of hot water and water pressure. One bed needed to be replaced but other bed was comfy. Good pillow selection. Excellent view of harbor and ski hill from our room. The hotel is overpriced for its location and amenities and should not be charging over $90/night at any time. Older reviews are invalid as the hotel has recently been remodeled.

Room Tip: Ask for harbor side view on the 3rd floor. Some 2nd floor rooms would also work but others on this...
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  • Stayed January 2014, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jody F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids, Minnesota
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed January 12, 2014

I am a Value Club member with the America Best Value Inn motel chain. With that, you are supposed to get 15% off room rate, free room upgrade if one is available, plus later check-out time. I reserved online, with member number, and got a confirmation email, with discounted price. Upon checking in on Friday, I was informed by service desk employee that Club rewards aren't valid on weekends, and I would be paying full price and no upgrade. After some discussion, employee agreed to price I was emailed in the confirmation.

Walls and ceilings on rooms are THIN, and you can hear everything! Both nights, I called front desk to complain about noise levels of a group that the motel had put my wife and I in the center of. This was well after quiet time. Quiet times simply aren't enforced.

To conclude, this was the worst hotel stay I've ever had in my life. Proximity to Spirit Mountain is great, but not even close to worth the trouble.

  • Stayed January 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Benjamin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Duluth hotels

West Palm Beach, Florida
Level Contributor
9 reviews
5 of 5 bubbles Reviewed January 7, 2014

The property was GREAT and we truly enjoyed it. It has everything under one roof. Breakfast, a pool, a sauna and a hot tub and they are all wonderful! My only suggestion would be to keep the hot tub area opened a little later as we are night people and since its in a private area, it could be enjoyed by responsible people without disturbing others, It was GREAT and we just loved staying there. We highly recommend it to anyone near the area and the prices were good also. Special thanks to Carolyn and Nicole for their courtesy and hospitality.

Room Tip: Get a room with a frig and microwave if possible. Otherwise enjoy enjoy the property as it truly has...
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hugo, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed January 7, 2014

Worst experience I have ever had at a hotel. If you are a hockey team and want to stay up after 10:00 p.m. this is not a place to stay. You have to walk down a flight of stairs with your luggage to enter the hotel. Lots of rules!

Stayed January 2014, traveled with friends
Helpful?
1 Thank Christine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed January 2, 2014

If we go to this city again we will consider staying at the motel. The staff was very accommodating and the motel offered significant discounts at area attractions. Rooms were clean and comfortable. Fitness center was better than most but one of the machine may not have worked correctly.

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, MN
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 30, 2013

We've stayed there several times, and this past week was as good as ever. The only downside was that the front desk did not seem to understand the ABVI upgrades. When I asked about it, they said it was already figured into the reservation - but the room type we were assigned to was the type of room I had reserved. Since we had two rooms, and had asked to be somewhat close together, I did not push it. The pool was comfortable, the room there has had the doors improved. The whirlpool there is large, but that room could use better ventilation.

The breakfast bar was good, they had fresh apples and oranges along with juices. I would like to see English Muffins as an option with the bagels, along with wheat bread for toasting options.

Overall, it's an excellent value for the price, and we'll be there again.

Room Tip: If you are concerned about noise, try to get to the ends of the building. The structure will be sti...
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kurt_Minnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Duluth Spirit Mountain Inn - Americas Best Value

Property: Duluth Spirit Mountain Inn - Americas Best Value
Address: 9315 Westgate Blvd, Duluth, MN 55810 (Formerly Red Roof Inn Duluth Spirit Mountain)
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #29 of 33 Hotels in Duluth
Price Range (Based on Average Rates): $
Hotel Class:2 star — Duluth Spirit Mountain Inn - Americas Best Value 2*
Number of rooms: 99
Reservation Options:
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Also Known As:
Duluth Sprit Mountain Inn - Americas Best Value Hotel Duluth
Red Roof Inn Duluth
Duluth Red Roof Inn

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