Right away at check-in, front desk staff was not helpful- not talkative. We had a few questions about the hotel and the area and felt rushed to get out of there as a large group was checking in behind us- seemed they took more priority than us- just celebrating our anniversary. So we walked out to get our luggage with a bad first impression. Got to our room and it looked NOTHING like the photos online look- this room was run down, stains all over the carpet, walls outdated, luggage rack spotted and dirty, hair on our comforter, dirty shoe prints on the bathroom floor, scratched up everything- the TV was OLD and LOUD- sounded like it might start on fire, no joke. There was visible spots and grim on each and every surface, the mirror in the room was downright gross. I took photos of all of it because I was disgusted. There was a random large scratched up fridge sitting in the room- looked very out of place. We decided to use the hot tub during our stay- seemed like the jets were broken as they were shooting water up and out and they were quite obnoxious to use- there are no bathrooms in the pool area- seemed like a bad idea. The hot tub is very small as well, seats maybe 3 adults and then it gets very awkward. Very out dated and grungy looking hotel- they tried to make the lobby nice looking but appears as though they don't keep up with cleaning things very well- the bar downstairs was empty Saturday night, so we opted to go somewhere else. We didn't go to the upstairs restaurant either- there was no appeal. They don't advertise it very well in the hotel. I didn't even know there was room service. We just left on Sunday without going down to the lobby- where we would have been snubbed anyway! Will not be staying there again. As a former Carlson employee, I was pretty unhappy with this property and the customer service.
- Official Description (provided by the hotel):
Duluth's landmark hotel located in the heart of Downtown Duluth.
Enjoy our large indoor heated pool, whirlpool & sauna located on the lobby level. The fitness center is open 24 hours a day on the 2nd floor. Enjoy relaxing by the fireplace in our spacious lobby or using the business center on the main floor. Also enjoy the only 360 degree rotating restaurant JJ Astor located on the top floor of the hotel Breakfast 6:30am - 11am, Lunch 11am - 2pm, (closed 2pm-5pm daily)Dinner 5pm - 10pm. Bowery Brothers Sports Bar in the lower lobby open evening hours Friday/Saturday's during the winter.
Radisson-Harborview is within walking distance to numerous attractions, restaurants, and the DECC. Duluth's Skywalk system is available 1/2 block from Radisson on Superior Street at Starbuck's. The recently renovated skywalk is heated/cooled, patrolled by "The Clean & Safe Team".
Stage #1 renovations of all 268 rooms was completed as of 12/02/15 with new wall vinyl, new drapes, new blackout drapes, sheers, and new carpet. We also have replaced 400 of the Sleep Number beds that were full-size with queen size Sealy pillow top posturepedic mattresses back in early June. King Sleep Number beds will be replaced by December 31, 2015 with the Sealy pillow top mattresses; then we will no longer offer the Sleep Number experience at our property. We have recently added Keurig coffee brewers to all 268 rooms; as well as, upgraded hair dryers and upgraded linen package.
will be the installation of our new custom furniture package starting mid-December. The design is a built-in design that we are sure all of our guest will enjoy. The rooms will be completed over a period of time and we will post updates as we get them completed. We are starting with the tower portion of our hotel and will end up with the hillside rooms in the annex. Room amenities to include, but not limited to, flat screen television tower section), I-Home radio, cordless phones, upgraded lighting package, additional outlets at the desk level, custom art, refrigerator/microwave in all 268 rooms; as well as, many more upgrades. Stage #3... more less will be the guest bathroom renovations that will be completed over the next few months in sections. Updates will follow. Grab & Run Breakfast each morning 5am - until the restaurant (JJ Astor opens) at 6:30am 7 days a week. Grab & Run is a Radisson brand standard available at all Radisson Hotels worldwide. Shuttle service available (please call for details) Pet friendly ($45/night per pet - please call for details) 100% non-smoking property Complimentary on-site parking Complimentary Wi-Fi Complimentary newspaper M-F in the lobby (WSJ, Duluth News, or USA) Keurig coffee brewers with upgraded condiments in all rooms 1875 Watt Hair dryers in all rooms Upgraded linen package in all rooms Lake view rooms ($45/night additional) Refrigerator/microwave ($10/night additional) Sealy pillow top posturepedic mattresses available (Qn/Qn) Sleep Number bed (King)until December, 2015 Sealy pillow top (King)as of December 16th, 2015 Our hotel has been serving guest for over 45 years; we are proud to be a union hotel.
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- Also Known As:
- Radisson Hotel Duluth Harborview
- Duluth Radisson