My only regret is that I didn't check Tripadvisor before I booked this hotel. I booked a junior sweet for 119.99. Check in was fine, however upon arrival in the room I was immediately concerned. The window was cracked open, and the cracks with filled with bathroom tissues. The ceiling was stained in numerous places as well. I returned to the front desk to request a different room. The gentleman expressed no apology or general concern regarding my disappointment for the room. He stated numerous times, "We don't have any other suites left." before giving us a regular King room. I was about to leave the desk with the key when it occurred to me that I had paid for a suite and I was getting a regular room. I asked what the rate difference would be and he stated 89.99. The room we stayed in was not an improvement over the first. The wallpaper was coming off the walls, there were cigarette burns in both upholstered chairs and burns in numerous places on the carpet. Fortunately the room did not smell of cigarettes, however I believe third hand smoke is always present once a room is smoked in. We decided to checkout the hot tub Saturday night after a long day of hiking. This too was a mistake. The hot tub was large enough for 3-4 people at most and the water level was about 12" inches too low. I filled out an survey that was emailed to me by Radisson. (see below) The response I received from Nikolai Gybin the Assistant Front Office Manager apologized for the experience we had and stated the hotel would be renovated soon. Renovations will not make up for staff that is unapologetic for guests experience. Other responses on this site back in October refer cheerfully to the upcoming renovations. They are too little too late for me, I will not be visiting this or any other Carlson Companies property in the future. I used to think Radisson was an upscale brand and a local Minnesota company I ought to support, however I will not do so in the future. A hotel in this condition does irreparable damage to a brand and is simply inexcusable.
- Official Description (provided by the hotel):
- Duluth's landmark hotel located in the heart of Downtown Duluth. Enjoy our large indoor heated pool, whirlpool & sauna located on the lobby level. The fitness center is open 24 hours a day on the 2nd floor. Enjoy relaxing by the fireplace in our spacious lobby or using the business center on the main floor. Also enjoy the only 360 degree rotating restaurant JJ Astor located on the top floor of the hotel Breakfast 6:30am - 11am, Lunch 11am - 2pm, (closed 2pm-5pm daily)Dinner 5pm - 10pm. Bowery Brothers Sports Bar in the lower lobby open evening hours Friday/Saturday's during the winter. Radisson-Harborview is within walking distance to numerous attractions, restaurants, and the DECC. Duluth's Skywalk system is available 1/2 block from Radisson on Superior Street at Starbuck's. The recently renovated skywalk is heated/cooled, patrolled by "The Clean & Safe Team". Renovations 2015 Stage #1 renovations of all 268 rooms was completed as of 12/02/15 with new wall vinyl, new drapes, new blackout drapes, sheers, and new carpet. We also have replaced 400 of the Sleep Number beds that were full-size with queen size Sealy pillow top posturepedic mattresses back in early June. King Sleep Number beds will be replaced by December 31, 2015 with the Sealy pillow top mattresses; then we will no longer offer the Sleep Number experience at our property. We have recently added Keurig coffee brewers to all 268 rooms; as well as, upgraded hair dryers and upgraded linen package. Stage #2 will be the installation of our new custom furniture package starting mid-December. The design is a built-in design that we are sure all of our guest will enjoy. The rooms will be completed over a period of time and we will post updates as we get them completed. We are starting with the tower portion of our hotel and will end up with the hillside rooms in the annex. Room amenities to include, but not limited to, flat screen television tower section), I-Home radio, cordless phones, upgraded lighting package, additional outlets at the desk level, custom art, refrigerator/microwave in all 268 rooms; as well as, many more upgrades. Stage #3 will be the guest bathroom renovations that will be completed over the next few months in sections. Updates will follow. Grab & Run Breakfast each morning 5am - until the restaurant (JJ Astor opens) at 6:30am 7 days a week. Grab & Run is a Radisson brand standard available at all Radisson Hotels worldwide. Shuttle service available (please call for details) Pet friendly ($45/night per pet - please call for details) 100% non-smoking property Complimentary on-site parking Complimentary Wi-Fi Complimentary newspaper M-F in the lobby (WSJ, Duluth News, or USA) Keurig coffee brewers with upgraded condiments in all rooms 1875 Watt Hair dryers in all rooms Upgraded linen package in all rooms Lake view rooms ($45/night additional) Refrigerator/microwave ($10/night additional) Sealy pillow top posturepedic mattresses available (Qn/Qn) Sleep Number bed (King)until December, 2015 Sealy pillow top (King)as of December 16th, 2015 Our hotel has been serving guest for over 45 years; we are proud to be a union hotel. ... more less
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- Also Known As:
- Radisson Hotel Duluth Harborview
- Duluth Radisson