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“Clean, Comfortable Room”
Review of Comfort Inn West

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Comfort Inn West
Ranked #3 of 31 Hotels in Duluth
Certificate of Excellence
Reviewed August 2, 2014

The hotel was super easy to find and access from the interstate. Staff was friendly and check-in was quick and efficient. The room was spacious and sound quality was good. Comfortable beds and linens. The room was clean and everything worked. The complimentary breakfast offered a good variety of choices from eggs and bacon to waffles and assorted breads, as well as fruits, cereals, yogurt and coffee. Check-out was also quick and the staff was friendly. The kids enjoyed the pool area. Would stay here again next time we are in the area.

  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank MinnesotaJoElle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 - 255 of 423 reviews

Reviewed July 30, 2014

This hotel was an unpleasant surprise! The room almost knocked us over with the smell of cigarette smoke as soon as we opened the door. Friends traveling with us had the same problem with their room! Of course the hotel was booked solid and we just couldn't be moved to a different room even though it was only 5:30 when we arrived. The desk clerk said the only option available was to run the sanitizer machine in the rooms and since all other hotels in the area were booked, we didn't have much choice. The process would take 1/2 hour for each room and we could not be in the rooms while the machine was running. So we waited in the lobby area for an hour (1/2 hour per room, only one machine) which was not unbearable but annoying. Luckily the machine took care of the problem for the most part.

One wonders why the rooms aren't checked for such things prior to the guest's arrival? The manager did give us a discounted room rate after several minutes of discussion the next morning and 1000 points on our Comfort Inn loyalty card, but as I said it was an unpleasant surprise. And one we'll remember next time we select a hotel.

  • Stayed: July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Mongo2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda K, General Manager at Comfort Inn West, responded to this reviewResponded August 17, 2014

Thank you for your review. Please accept my sincerest apologies for the unpleasant odor you encountered in your room. Our goal is to ensure each guest has an enjoyable time in Duluth and at our hotel and I am disappointed we were not able to provide you with the experience you expected. Occasionally, we do have other hotel guests who choose to smoke in our smoke free facility. I will follow up with the housekeeping staff to ensure they are following proper procedures when this happens. Thank you again for your comments. I hope you will give us another chance to provide you with a more positive stay experience. Amanda Kasie, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014

This was a very nice hotel. Located right off 35. Easy on and easy off. The front desk staff was pleasant and I was greeted right away. Rooms were nice and clean. Pool area was clean also. Huge lobby area that served a big free breakfast in the morning. They had a nice happy hour and they also served up hot dogs and chips that night. That was a pleasant surprise considering eating out with a family of 5 on vacation can get a little expensive. Overall this was a very nice hotel and we got a lot of bang for our buck. The one downfall was the soda machine was out of Mt Dew in bottles so I had to settle for a can.

  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Vic3412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2014

We spent a night here at the end of our trip to Duluth. Just off I-35S and minutes from the Canal Park entertainment district. Quick check in with a friendly young lady. Our room was good-sized and quiet. A safe is provided which we didn't use but paid for anyway. Ample parking. Neighborhood is nothing to get excited about, mostly commercial and industrial. The indoor pool looked nice, but we didn't use it.

Only real negative was the high price for the room, almost as much as being on the lakefront downtown, but we needed a place to sleep. A good hot breakfast was provided, which we've come to expect from Choice Hotels.

Room Tip: Avoid being near the elevator, because the ice machines near there are very noisy.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2014

I have stayed in this hotel over 30 times the past 3+ years. The front desk staff is consistently friendly, with quick check-in/out. I have always made my reservations thru choicehotels.com, which has to do with their efficiency and preparation.

The room is always clean with a comfortable bed. My last trip included a 20% off coupon for a local restaurant "G.B. Schnieider's" which is close and had great food.

The breakfast is always plentiful, good quality in an adequate space. Although, just off I-35 and 40th Ave. W., I have never had a problem with traffic noise. This facility is only 5 minutes from the Canal Park Exit downtown and unless you want to be in the middle of the tourist action so you can walk to local attractions, this hotel is a great deal and quality off the beaten path.

  • Stayed: July 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Patrick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2014

I recently found myself in Duluth after my husband was airlifted there following a motorcycle accident in Michigan, unfortunately his accident happened the same weekend as a music festival and a huge hockey tournament, so rooms were almost impossible to find! But thanks to some good luck (a cancellation at the last minute) and Shelby, the wonderful young lady at the Front Desk, I was able to avoid spending another night sleeping at St. Mary's hospital. Shelby allowed me to check into the hotel at 10am! It was so nice to sleep on a real bed and take a hot shower. The room was lovely, clean, spacious and had a fantastic bathroom. I have stayed at Choice Hotels across the US and must say that this was one of the nicest properties ever.
A great hot breakfast and all day coffee added to a great stay, even under less than great circumstances.
Thanks again Shelby, I appreciate your consideration and thoughtfulness.

Room Tip: The King size room is great, nice armchair, ottoman, desk and a lovely bathroom as well as a fridge...
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  • Stayed: July 2014, traveled solo
    • Rooms
    • Cleanliness
    • Service
Thank poohbearfan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014

Stayed one night in room 101 before heading up the north shore. Although there was a very busy intersection road right outside our window which was quite noisy, everything else was great. Good breakfast. We also enjoyed evening nachos & drinks. You can get fitness pass to Anytime fitness which is few mins. drive, just ask reception, they are very helpful. Downtown lakewalk, Ariel bridge & canal park are few mins away.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Thank mikeplz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn West

Address: 3900 W Superior St, Duluth, MN 55807-2834
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Duluth
#7 Romantic Hotel in Duluth
#11 Business Hotel in Duluth
Price Range: $109 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Inn West 3*
Number of rooms: 81
Official Description (provided by the hotel):
13 consecutive Gold Hospitality Awards make Comfort Inn - West your perfect choice for lodging. All 81 guest rooms are newly renovated and offer 42" LED TVs, a refrigerator and microwave, coffeemakers, makeup mirrors, hair dryers, irons and free Wi-Fi. Start the day at the free hot breakfast buffet, where you'll find a build your own waffle bar, scrambled eggs, sausage, bacon, hard boiled eggs, yogurts, hot & cold cereals with a toppings bar, fresh baked goods, fresh fruit, toast and juice. Monday-Saturdays, you'll want to hit the hotel happy hour, with a fully stocked cash bar and complimentary apps during the business week. You'll also find free seasonal treats (like lemonade, lemon infused water, hot apple cider and fresh-baked cookies) awaiting you at check-in. There's also a large indoor heated pool, hot tub & sauna and free WIFI. All common areas and the lobby have been renovated in 2016! ... more   less 
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Also Known As:
Comfort Inn West Hotel Duluth
Comfort Inn Duluth
Duluth Comfort Inn

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