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“Splashy Fun!!” 4 of 5 stars
Review of Edgewater Hotel & Waterpark

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Edgewater Hotel & Waterpark
Ranked #23 of 34 Hotels in Duluth
New York
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Splashy Fun!!”
4 of 5 stars Reviewed July 21, 2014

Variety of fun for all ages! Well managed for safety of customers! To save $ stay at "sister" hotel, Days Inn Lakewalk and purchase tickets from them!! It's a stone's throw across the street and free breakfast, too!!

Room Tip: Not pool side!!
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank MOVINGRANDMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, July 22, 2014
Dear MOVINGRANDMA,

Thanks for posting your review about us and our sister property. Guest safety and comfort are top priorities for us and we really appreciate your compliments. I hope you will be our guest again.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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626 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
Stephen, Minnesota
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

We stayed 3 nights and it was totally worth the money! The kids were never bored and really enjoyed the waterpark, arcade, bouncy house and mini golf. The breakfast buffet was a little disappointing as they were always out of pancakes and cinnamon rolls when I was in line bit there was a lot of food to choose from and the price for kids was excellent! My favorite part was the complimentary shuttle service - it made our vacation a breeze and the drivers were extremely helpful and friendly. We had a lakeside suite and the view was wonderful. Our air conditioning didn't work the first night but it was fixed right away. Definitely will return here with the kids!!

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cantbeatfamilytime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, July 22, 2014
Dear cantbeatfamilytime,

Thank you very much for choosing our hotel and for posting your great comments. It's guests like you that make our jobs of providing the best in service, facilities, accommodations and amenities very rewarding. I'm sorry that we ran short of pancakes and cinnamon rolls at breakfast and apologies for the disappointment and inconvenience you experienced. We look forward to welcoming you back and serving you here again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 21, 2014

Great location, ill start on a good note. The lakeside rooms offer an unbeatable view of superior and some fresh air. Any poolside rooms are hot and humid, and smell similar to a mcdonalds play place. All carpeting seems to have sticky spots and weird scents and stains. Certain hallways and staircases reek of feet and actually caused me to gag several times. Breakfast is NOT worth paying for. Its sugar, sugar, fake milk, sugar, bad coffee, and not a single fresh fruit to be found. Plates weren't cleaned, leftover eggs and chocolate left all over. The pool is alright, water feels and looks dirty and the chairs are disgusting. Overall really this play disgusts me, it's not kept up nor is it clean or enjoyable for those above 10. Fine for young kids but I can only imagine the dieseases looming. If you come to duluth stay on the canal at either The Inn on Superior for older familes or comfort suites which is a little less "classy" (business class) if you will, but still a top notch hotel. I will not stay here again and I suggest you don't.

On a sidenote the staff I did deal with were friendly and helpful so I don't blame them in the slightest.

  • Stayed July 2014
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank cjnnewman1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, July 22, 2014
Dear cjnnewman1990,

I'm sorry you were unhappy with us during your recent stay and apologize for the discomfort and disappointment you experienced. We value your business and your feedback, which we will use in discussions and training to improve our operation. Guest safety and comfort are top priorities for us and we take it very seriously when we learn about any dissatisfaction. It was very nice of you to include your positive comments, and we appreciate your recognition of jobs well done by our team. I hope you will continue to enjoy all that Duluth has to offer during your future visits.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Duluth hotels

Minneapolis, Minnesota
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 14, 2014

We just returned from a weekend stay for a family reunion at the Edgewater.
This turned out to be the perfect place for our family reunion. We had one of their meeting rooms with the beautiful view overlooking Lake Superior. All the staff that I encountered were very pleasant and the on duty manager ( I forgot his name) was very accommodating to the needs of our gathering. We have stayed there in the past a number of years ago so we were familiar with the property. All the kids from our gathering enjoyed the waterpark, arcade, and mini golf. My wife and our kids walked over the pedestrian bridge and down the lake and skipped rocks. I did not hear one complaint from anyone at our reunion about the property or their individual rooms. My wife & kids said they had trouble receiving the wifi signal in our room on their Ipods & tablet, but my laptop did just fine.

The Room:
Our room was in the old original wing on the street side. We really weren't bothered by traffic or other noise. The room was very clean and well equipped. Small microwave, mini fridge (no freezer shelf), large flat panel tv, hair dryer, iron & ironing board. There was even a boot tray if needed for sloppy shoes.

The Breakfast:
Due to other activities at the hotel, the first morning the hot breakfast buffet was not available so instead the hotel provided a complimentary cold breakfast at no charge. This consisted of cold cereal, muffins, yogurt, packaged hard boiled eggs, granola bars, coffee, juice, & milk. We did notice that they didn't have salt/pepper, butter, or straws available. But free is free, and we really did appreciate it.
Our second morning the hot breakfast buffet was up and running. I must say that this is worth the extra add on cost, $5.99/adult & $.99/child. This consisted of scrambled eggs, a PILE of bacon (thicker cut), 3 choices of pancakes, oatmeal, big fresh cinnamon rolls, fruit, breads, muffins, bagels, & an assortment of beverages.

Location:
This is on the north end of town, and not within walking distance of downtown, Canal Park, or other attractions. Aside from that, the location still has conveniences. Interstate 35 starts/ends right there. Next door is Perkins and a gas station, across the street is Black Woods Grill restaurant and Dunn Bros Coffee, at the other end of the long block is McDonalds.

This would be a good place to stay at the beginning of a trip up the Northshore especially if you have children.

Room Tip: Basically there are two buildings connected by a second floor hallway. The older building is the or...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank familycircus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, July 16, 2014
Dear familycircus,

Thanks for choosing to have your family reunion at our hotel and for taking the time to post your great, detailed review. It was wonderful for us to see so many people connecting and reconnecting while you were here. I'm glad you were happy with the service and accommodations we provided and appreciate your compliments and kind words. I hope you will be our guests again.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perham, Minnesota
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 10, 2014

Spent 2 nights and 2 days at the Edgewater. The waterpark was amazing, lifeguards were fantastic. Food prices at the Grill were too high. The breakfast buffet was a letdown, too expensive for what you got(should be complimentary), way out the way to get to. Only one really usable elevator in the main building, the other was way out of the way, discount tickets for other stuff in Duluth were ok, some not much of a discount. Would we stay again, yes, but not buy the breakfast and probably only for one night and just for the waterpark.

Room Tip: Did not stay in the older "travel Motel" part, rooms are cheaper in that building, would h...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pete O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, July 11, 2014
Dear Flashmiester,

Thanks for staying with us and posting your candid comments. I'm glad you were happy with our waterpark, and that you would come back to stay with us to enjoy the waterpark again. I'm sorry other aspects of your stay were not as good, and apologize for any disappointment or inconvenience you experienced. We appreciate your business and your feedback and look forward to serving you here again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn Park, Minnesota
1 review
5 of 5 stars Reviewed July 9, 2014

Took our 9 year old granddaughter and 4 year old grandson to the Duluth area and we had a great time and experience at the Edgewater Hotel and Waterpark. Had a lakeside view room and happened to see an ore ship heading out and lit up at night. Staff at both hotel and Waterpark friendly and helpful. Couldn't beat price on breakfast buffet, which was ample for our appetites. Would recommend and would come again.

Room Tip: Loved our lakeside room on the 4th floor.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Betty K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, July 11, 2014
Dear Betty K,

Thanks for choosing our hotel and sharing your delightful review. I'm glad you and your grandchildren were able to relax and enjoy your time with us. We are proud to provide excellent service and accommodations so our guests can have a worry free stay and create many fond memories of their time here. We appreciate your compliments and recommendation and hope to welcome you back and serve you here again.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paul, Minnesota
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 9, 2014

I stayed with friends for 1 night on our way up to Grand Marais. The room was in the older part of the motel, which we thought would be quieter than in the building with the water park. There was street noise and lots of kids running around outside all night long. The little fridge in the room did not have a freezer to put our cooler ice packs in. We were at least able to keep our food cold, but had to fill the cooler with ice from the ice machine that was upstairs. No ice machine on the lower level, which was inconvenient. There was a stairway right in front of our room with kids running up and down it and kept looking in our window. We had to keep the drapes closed. The breakfast buffet was ok, nothing to rave about. There are not enough toasters or waffle makers to accomodate the large crowds in the breakfast area. Expect a long wait if you want to make toast or a waffle. The beds were not very comfortable and we heard a lot of noise all night long.

Room Tip: Don't book a room by a stairway and don't expect that the room will be quiet for sleeping.
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  • Stayed August 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank CraftGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review, July 11, 2014
Dear CraftGal,

I'm sorry you and your friends did not have a better time here and offer my apologies for the inconveniences, discomforts and disturbances you experienced during your stay. We make every effort to provide each guest with a quiet and comfortable stay, and take it very seriously when we learn that we have failed. We will use your review in discussions and training to improve our operation. I hope you will give us another chance to earn your trust on a future visit.

Sincerely,

Ken Jacobs
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edgewater Hotel & Waterpark

Property: Edgewater Hotel & Waterpark
Address: 2400 London Rd, Duluth, MN 55812-2221
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 34 Hotels in Duluth
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Edgewater Hotel & Waterpark 3.5*
Number of rooms: 232
Official Description (provided by the hotel):
Located along the shores of Lake Superior in Duluth, MN, the Edgewater Hotel & Waterpark is your complete Duluth hotels vacation resort destination. Enjoy our indoor waterpark, arcade, outside play area, pool and hot tub, and easy access to Duluth's Lakewalk and restaurants. Relax in a comfortable and clean room with all the amenities and views of Lake Superior. Whatever you're looking for, you'll find it here at the funnest hotel in Duluth. ... more   less 
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Also Known As:
Edgewater Resort And Waterpark
Edgewater Resort & Waterpark Hotel Duluth
Edgewater Hotel Waterpark
Duluth Edgewater
Edgewater Hotel Duluth
Best Western Edgewater Duluth Mn

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