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Edgewater Hotel & Waterpark
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Reviews (889)
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All reviewsmini golfbunk bedsdrink tokensthe indoor water parkbreakfast buffetedge wateroutdoor poolroom suiteview of the lakenorth shorelifeguardsarcadetikiwaterslidesgrandkidscouponships
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884 - 889 of 889 reviews
Reviewed December 6, 2012

We stayed at the Edgewater and had an excellent time! We had a beautiful room with a fireplace, king bed, whirlpool, and view of the lake. The room was clean and very comfortable. It was quiet allowing a great night's sleep. The check-in process was fast and efficient by Kevin. He answered all questions even though the phone rang often for reservations. We had a wonderful driver take us to Bentleyville and pick-up. (Bentleyville is something to have on your list! it is really a wonderful treat but dress warm! It is on the lake front and the wind can be cold even though there are fire pits throughout.) At night, there is a 2-for-1 drink offer and Devin is an excellent bartender. The waterpark is fun and clean. Well staffed with lifeguards. It was our anniversary and when we made the reservation, i was informed that we would receive champagne and chocolates. There was some confusion about this but the Asst. manager made the promise come true and was very nice hoping our stay was a happy one. The breakfast is very good and the staff person is very friendly. My "only" suggestions would be to improve the pillows, not the most comfortable and replace towels with thicker ones. Both are minor suggestions and would not stop us from staying again! This a wonderful hotel and staff are very professional and always helpful. Thanks Edgewater for a great stay!

  • Stayed: December 2012, traveled as a couple
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1  Thank NorthBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded December 15, 2012

Thank you very much for your great review and 5 star rating. Kevin and Devin are wonderful and they inspire all of us to do our best with every guest, every day. I'll be sure they receive the positive recognition they deserve for being mentioned here by you. I appreciate your input about our pillows and towels, and will review our purchasing and replacement procedures with housekeeping to make sure that we are using the correct items, and make any changes that are necessary. We look forward to our next opportunity to serve you here.

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Reviewed December 5, 2012

i booked a room, asking for lakeside, ended up getting an outside access room only(BRRRRRR, going to the stairs to walk forever for breakfast and the water park. Went to get pizza(VERY expensive pizza) and it took like an hour to get to the front, to find out they don't accept credit cards(so we ordered pizza hut instead, faster and cheaper) got to be in the water park for only 1/2 hr before they closed(would have been longer if we didn't have to wait so long just to ask if they accept credit cards,no sign saying anything)... room was very small.. no info about local things to do, places to eat, so on.. toilet was GROSS!! no one came to clean the room the 2nd day.. wasn't happy with this stay

  • Stayed: December 2012, traveled as a couple
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Thank CadyWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded December 15, 2012

I am very sorry you were disappointed with your recent stay with us and hope you will accept my sincere apologies. Your point about lack of signage at Tiki Toms is well taken and we will be making the necessary changes soon. I am sorry, too, that housekeeping did not clean your room on your second day with us. I will use your review and experience in discussions and training to improve our operation, and hope you will give us a chance to regain your trust the next time you visit Duluth. If you would like to discuss this further, please feel free to contact me directly at kenjacobs@zmchotels.com

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Reviewed December 4, 2012

Great value, great location, nice views of the lake and shipping traffic, comfortable rooms and suites, kids have a blast, and adults can enjoy themselves too. My family has visited this hotel many times over many years and have never been dissapointed! I decide to write this quick because I just can't understand the negative reviews I continue to read. I've never seen any of these negative issues in our 20 plus stays.

Good Job Edge! Keep up the good work and the great spirit!

Room Tip: The two room suites are very nice for sharing or being with family. THey are very large and have some privacy if needed.
  • Stayed: November 2012, traveled with family
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1  Thank steve r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KJacobsVPZMC, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this reviewResponded December 15, 2012

Thank you for your loyalty over the years and many visits. You have seen us go thru a lot of changes in appearance, and I'm glad you know you can count on us for a comfortable and enjoyable stay. We look forward to welcoming you back and serving you again soon.

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Reviewed August 7, 2017
Google Translation

Room Tip: Belle vue sur le grand lac
  • Stayed: August 2017, traveled with family
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2014
Google Translation

Stayed: October 2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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