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The Suites Hotel in Canal Park
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Reviews (507)
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All reviewsold chicagofull size fridgeindustrial buildingcanal parkliving roomred lobsterwithin walking distancekiddie poolunique hotelsmall kitchenlarge suitepull out couchlocation is greathot tubwaffleshot breakfastfree breakfast
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Reviewed July 8, 2013

While certainly not worth the price paid compared to their competitors on Canal Park, the Suites Hotel is good place to stay with many room perks and a good location. Situated right on Lake Ave, it's mere steps from a Grizzly's, Red Lobster, Green Mill, Caribou, Subway, Thai food, Famous Daves, and all of the Grandma's restaurants including Grandma's, Grandma's Sports Garden, Bellisio's, and Angie's Cantina. It's attached to a Timberlodge Steakhouse. Exiting one side takes you to all the shops and restaurants, exiting the other side of the property takes you to Lake Superior fishing charter boats, the William Irvin ore ship, and the Lakes 10 movie theaters. A bit further walk is the DECC.

Parking for this property is across the street, and you must have a permit in your window. Overflow parking is clearly marked, located behind the main parking lot. There is a parking attendant who will check your reservation on his paperwork and allow you to park while you check in.

Upon our arrival, there was tremendous chaos and confusion at the front desk, managed as well as could be expected by Marissa and Tanya, clearly in need of help. Long lines of people waiting to check in, only to find out their rooms were not available. Several people had been waiting already for a long time, we wound up waiting an hour. These two front desk ladies not only dealt with angry guests who could not get into their rooms, but guests who didn't have soap, pillows, and other toiletries - in addition they were answering phones and dealing with barking dogs, kids running to the swimming pool...yes, this is a pet friendly property.

We later learned from the housekeeping staff that several of their staff had called in "sick" and that there literally was no help. One housekeeper was assigned 22 rooms, and that's a lot to clean between 11am and 3pm, which is the normal checkin time. Shame on management for not helping out their staff, or calling all hands on deck to assist housekeeping with this issue. Hopefully this is not a regular occurrence.

All of their employee issues aside, we found our room to be very clean. Incredibly basic compared to other rooms we were in during our stay. We had a very small dorm-sized microwave, a full-sized refrigerator, a tiny dishwasher, a suite with two bedrooms with doors on both rooms (one was an ensuite, the other used the "main" washroom). Also a sofabed. Small flat screen televisions in each area, cups, glasses, dishes in the kitchen area. Table with chairs, internet hookup, in-room safe, extra bedding for the sofabed. One very, very small bar of soap for each washroom which explained why many people came to the front desk asking for more soap.

The stay was quiet, the air conditioning worked very well, and the beds were comfortable. The paint, bedding, and furniture, etc pretty dated. Other rooms we were in were more updated with new doors, a jaccuzzi tub, updated furniture, full sized microwaves and dishwashers.

Breakfast varied depending on the day but included sausages, hard boiled eggs, scrambled eggs, toast, bagels, English muffins, biscuits & gravy, pancakes, waffle makers, juices, milk, cold and hot cereals, fresh fruit, pastries, yogurts. The main floor breakfast area is very small. There is additional breakfast seating up several steps (like a mezzanine). The coffee was horrible and we opted to run over to Caribou for real coffee.

I cannot speak to the pool as we did not use it. There were 2 computer terminals in the lobby for guests to use. Two elevators. Postcards for sale in the lobby at 5 for a $1.00. There are private condominiums and businesses located on the upper floors of this property.

Having stayed at many of the other properties on Canal Park, I'm not sure I'd stay at the Suites Hotel again. We stayed here as many others involved in a large family gathering were also staying at this property.

  • Stayed: July 2013, traveled with family
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Thank AdventureLass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this reviewResponded July 30, 2013

Thank you for your reveue! We had a tough day and everyone pitched in. We do our ever best each and everyday and when we do fall down, we work on how it to fix it. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

Love this place!... we come to Duluth every year but this was the first time we stayed here due to the fact that we now have a Puppy!!!! = YES, PET FRIENDLY!!!!! Our party was 5+puppy and our room was HUGE! Very Spacious and Very Clean! Close to Everything!!!! Will not be staying anywhere else!

  • Stayed: June 2013, traveled with family
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1  Thank Belinda Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this reviewResponded October 17, 2013

Thank you for your kind review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

This was our 4th time staying here and it was great as always. Love the full hot breakfast, spacious rooms with kitchenettes so we don't have to eat out, and great location. Restaurants and Park Point are within walking distance. Nice pool, hot tub, and wading pool. We look forward to it every time and will be back!!

  • Stayed: June 2013
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Thank jvscfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this reviewResponded July 30, 2013

Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2013

Although this hotel is not right on the water, it is in the heart of Canal Park. Several restaurants are in the same building as the hotel and the boardwalk is a short walk away. The rooms are very spacious and clean with acceptable kitchen units. We stayed in a poolside suite which was a little loud until 10:00 p.m. but the pool access was nice for the kids and the main-floor location made it easy to take the dogs outside. The only downside was that it was a little bit of a walk to find grass for the pups - which was fine in the daytime but a little unnerving at night. For seniors or women traveling alone, I may suggest a hotel right on the boardwalk for this reason alone. Otherwise, I highly recommend this hotel for the budget, kids, and dogs!

Room Tip: Main floor room if you have dogs, poolside room if you have kids!
  • Stayed: May 2013, traveled with friends
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1  Thank travelwriter2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this reviewResponded July 30, 2013

Thank you for your kind review. We are very family orienatated, pet friendly and in a great location!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013

The first room we were in was NOT cleaned, dirty floor, dirty dishes, trash not emptied, and then there was the bed ! I pulled down the sheets to look at the cleanliness, these sheets very clearly were slept in,all the mattress lines were visible,meaning if a beds is not slept in the sheets are straight,fresh looking.And they were not white sheets, they are very yellow,raggy looking.
We called down and they gave us a new room.First thing I did was check the bed, once again not cleaned, just made!! The pillow cases were smelling of womens perfume on one side of the bed, mens cologne on the other sideof the bed. I called down for new sheets,(didnt get pillow cases) since by now we can figure BEDS ARE NOT CLEAN, JUST MADE ! This is the dirtiest place I've been at !
We will not bring our families and wedding party here next year!!!

Room Tip: Go someplace else.
  • Stayed: May 2013, traveled as a couple
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Thank Jean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tom S, General Manager at The Suites Hotel in Canal Park, responded to this reviewResponded May 24, 2013

Thank you for your review. We sincerely apologize for the mistake we made by allowing a room that had not been cleaned yet to be checked into. A human error we deeply regret. Thank you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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