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“Great hotel in the heart of Duluth ”

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Sheraton Duluth Hotel
Ranked #20 of 31 Hotels in Duluth
Reviewed June 23, 2014 via mobile

I stayed here for the grandma's marathon. The room was large and clean. The bed was comfortable. After the marathon I was happy to see they had a hot tub. The pool area and workout room was nice and up to date. The lobby had plenty of seating and was very nice. The staff was good.

Stayed: June 2014, traveled solo
Thank Neil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this reviewResponded July 3, 2014

Dear Neil W,
Thank you for your review, and congratulations on completing one of the premier marathon's in the world. Great job! I am glad to hear we could offer you some rest and relaxation during your stay, and we will look forward to welcoming you back during your next visit.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (361)
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150 - 156 of 361 reviews

Reviewed June 19, 2014

This is a very nice Hotel, clean and efficient. I was upgraded to a corner suite with a great view of the lake and Lift bridge. Excellent for watching the Lake vessels coming and going. Try Duluth Shipping web site to learn of vessels coming into and out of the port.

The room was quiet and comfortable, sleep was great due to nice bedding.

Take advantage of the free Hotel shuttle to get to the Harbor, dump the car and don't worry about parking. The shuttle drivers are very knowledgeable.

The concierge lounge is small but nice.

The front desk staff is very friendly.

In all a great Hotel to stay at during you Duluth visit.

Room Tip: Try to get a room facing the Lake
  • Stayed: June 2014, traveled on business
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1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this reviewResponded July 3, 2014

Dear Michael M,
Thank you for taking the time to post this review, I am glad you enjoyed your time with us.
I will certainly pass along your kind words regarding our shuttle drivers, and I hope other travelers will take your advice.
Thanks again for sharing your experience and we will look forward to welcoming you back during your next visit to Duluth.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2014

Comfortable room with nice view of the lake. The beds were great and the bathroom large. The staff was very friendly and the location of the hotel was convenient. Local restaurants and the lake are right outside the door.

  • Stayed: October 2013, traveled on business
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Thank Quib09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this reviewResponded July 1, 2014

Dear Quib09,
Thank you for the review of your time with us. We feel fortunate that our location has so much to offer and I am glad you experienced Duluth. I will also pass along your kind words to our staff as it means a lot to us to hear that we exceeded your expectations.
Thank you for choosing us and we will look forward to welcoming you back next time.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

The staff were very helpful and considerate. We got 2 hours additional time to check out. There is a parking ramp that has an over 8' clearance, connected through a skywalk to the hotel, which they will validate parking for. It is a bit inconvenient, so we only carried in the essentials. From the parking ramp you take a separate elevator to the hotel lobby, and then a different elevator to your room floor. The room and beds were luxurious but we had to call to figure out how to turn on the bathroom lights! No continental breakfast, but there is a restaurant on site. Free WiFi available. They had room darkening shades, which allowed us some quality sleep in time in the morning. A bit expensive for the casual traveler.

Room Tip: Sign up for the free Starwood Rewards program. Ask for a room overlooking Lake Superior.
  • Stayed: May 2014, traveled on business
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Thank PEGGY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this reviewResponded July 1, 2014

Dear PEGGY K,

Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences.
I am glad to hear that our staff enhanced your time with us, and we will look forward to welcoming you back during your next visit to Duluth.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2014

I like this hotel – the rooms are updated and clean. I like their fitness room – the location is good with various bars, cafés, and restaurants close.

But I’m not sure I can stay here again. I stayed here last year on business and now just this week again. Both times I ate breakfast at their 301 restaurant and it was extremely slow. Yes, it took over 25 minutes to bring me over easy eggs with fruit. When you need to get to your business appointment that’s unacceptable.

Stayed: May 2014, traveled on business
3  Thank Randy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this reviewResponded June 3, 2014

Dear Randy E,

My name is Doug Bremer, General Manager of the Sheraton Duluth Hotel.

Thank you for taking the time to review our hotel. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you for your comments about the timing issues you encountered at our restaurant – we would like to be able to correct this immediately. Please feel free to contact me at 218-336-2719 so I can investigate this further, as I would appreciate the chance to prevent similar events from occurring.

If you have any further questions or comments, please let me know.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

We were greeted very warmly by Jenny at the front desk when we walked in the door. She went out of her way to make sure our first wedding anniversary was a special and memorable one. Great view of the lake from the 4th floor. Highly recommend.

  • Stayed: March 2014, traveled with friends
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Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this reviewResponded May 19, 2014

Dear George C,
We were greeted very warmly by Jenny at the front desk when we walked in the door. She went out of her way to make sure our first wedding anniversary was a special and memorable one. Great view of the lake from the 4th floor. Highly recommend
Thank you for your comments regarding your stay with us, and thank you for allowing us to be part of your special occasion!
Jenny is a valued member of our team, and I am thrilled to share your positive review of your experience with her.
Thank you again for your kind words, and we will look forward to giving you a warm welcome during your next visit to Duluth.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

Check in seemed impossible. Customer service was bad at the front desk but not at the bar. The bartender was nice and pleasant. The room was clean but outdated. The bathroom was pretty big. Took way too long to get extra towel. The Club room was nice. Food was ok. Check out seemed impossible.

Stayed: March 2014, traveled with friends
Thank cmoore715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug B, General Manager at Sheraton Duluth Hotel, responded to this reviewResponded May 2, 2014

Dear cmoore715,
Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences.

In regards to our service, I do apologize for your experience. I will certainly review our overall performance to ensure we are able to provide the best service possible moving forward.

Since you have mentioned a number of other items in your review, I would welcome the opportunity to speak to you in more detail to learn how you feel we could improve our overall services. You can reach me at 218-336-2719. I look forward to hearing from you.

Warm regards,

Doug Bremer
General Manager
Sheraton Duluth Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Duluth Hotel

Address: 301 E Superior St, Duluth, MN 55802-2119
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Duluth
Price Range: $166 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Duluth Hotel 3.5*
Number of rooms: 147
Official Description (provided by the hotel):
The Sheraton Duluth Hotel is ideal for business, weekend getaways, or vacation. Connected via skyway to all four Essentia Health care buildings and minutes from the Duluth International Airport ... more   less 
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Also Known As:
Sheraton Duluth
Duluth Sheraton

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