My husband and I were in hopes for a relaxing winter get away and found ' The Cottage Mansion' online. Upon arrival all the doors to the house were locked. The knobs sticky with remnants of electrical tape. We waited in the cold for ten minutes until the owner conveniently decided to come to the door. unfortunatly the owners did not consider welcoming us, but instead quickly asked us for our debitcard and again disappeared for 10-15 minutes. many of the public rooms had broken glass in the cabinets, stains on the furniture, dust, dust and more dust. The food was was definatly below average. We tried our best to enjoy our wkend in the dirty 'mansion.' After we checked out we recieved an email claiming they had found 'stains' in the room we had stayed and had already charged our debit card to replace the low quality blanket that supposedly had 'stains' that appeared. We were shocked and ferious they had made a false claim, Had not bothered to call us first to discuss the problem and finally not having our permission,verbal or signed to charge our credit card. Our phone calls went unanswered when we tried to call. We asked for photos to be emailed to us of the supposed 'damage' but again nothing. we quickly had to cancel our debit card so they could not continue to charge us bogus 'fees'. There was no explication by email. Our debit card account bounced because of the unspeakable 'replacement fee' they charged us. Finally our bank had to be involved. After investigation the bank found the money had been falsely taken and our money was returned to us. A very disappointing and long weekend.
- Official Description (provided by the hotel):
- Duluth's premier Historic Inn, located in the heart of Duluth's Historic Mansion District, minutes from Canal Park and the North Shore. Specializing in honeymoons, anniversaries and romantic retreats. ... more less
- Also Known As:
- Cotton Mansion Hotel Duluth