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“Wonderful Stay” 4 of 5 bubbles
Review of BEST WESTERN PLUS Spirit Mountain Duluth

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BEST WESTERN PLUS Spirit Mountain Duluth
Ranked #10 of 33 Hotels in Duluth
Certificate of Excellence
Brainerd, Minnesota, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Stay”
4 of 5 bubbles Reviewed June 16, 2013

Room was very Nice, Clean and quiet which is hard to do when there is a Hockey team in house and remodeling being done! It was an absolutely wonderful Valentine's weekend. Staff were very pleasant and welcoming even with remodeling going on and lots of hockey kids running around, I work at another hotel and know just how challenging all of that can be, yet they did it with a smile, which is a big reason I am returning at the end of this month.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dottie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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364 reviews from our community

Traveler rating
    169
    118
    50
    19
    8
See reviews for
155
105
16
42
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 1, 2013

First off, my family and I stayed at the hotel across the street the night before and nearly hurt ourselves in the worst hotel we have ever stayed in. The next night we stayed here at the country inn and suites and was more than happy. We literally felt as though our prayers were answered. The king suite was fantastic for our family of five. The bed was so comfortable and the space was unlimited. The staff was exceptionally accommodating and genuine. I will definitely be a returning customer. Thank you country inn and suites for the wonderful service! We are truly grateful! !!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mommabear5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
curleycanadian
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed May 21, 2013

In the past we have loved the Country Inn & Suites- this one was a major disappointment.

I had called the hotel directly to confirm our reservation about a week before we got there. After some searching, they found our reservation. I wish at this time they would have told me that their pool was going to be closed for scheduled maintenance, but they didn't.

I checked in to find the pool was closed, and when I asked if they could do anything for me, the on duty manager said there was not. I explained I had two small children who needed to play and release their energy after our long drive, and that I would not have booked the hotel if I had known the pool would be closed. They shrugged their shoulders and apologized saying the pool might be open in the morning (which it was not, and we were checking out anyway).

We unloaded and settled into the room. The hotel is under renovations, and there is need for the same. Unfortunately, renovations would not explain why there was hair all over our bathroom floor- even hanging from the blow dryer on the wall. Gross!!

About 30min into our stay, I heard a loud rumbling. On quick investigation, we found a train track right behind the hotel with very little sound proofing between it and our sleeping children!

Overall the staff was pleasant, if not helpful. We paid twice as much for this hotel then for any other hotel on our trip, and it was the worst by far. The breakfast was good and included sausage & eggs on biscuits. Saying this, we will not be staying here again!

Room Tip: Train behind hotel, get room at front (even # rooms?) Hotel is under renovation as of May 2013
See more room tips
  • Stayed May 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank curleycanadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISDuluth, General Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review, May 24, 2013
I would like to thank you again for contacting me directly concerning this issue and hope it was resolved to your satisfaction. As I mentioned in our correspondence, we pride ourselves on our professionalism in the business of making all of our Guests comfortable. The staff has now been made aware of your comments and we have already made the appropriate adjustments to our operations.

Sincerely,
Deanna Gregorich, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Peter, Minnesota
Level Contributor
3 reviews
1 of 5 bubbles Reviewed April 21, 2013

we was planning on staying for 2 nights , but decided to change to a different hotel the second night , after pulling back the comforter of the bed we found long black hair on the bed sheets , also the lights ( both lights ) by the bed did not work . overall for the price we paid , we would not come back here again .

  • Stayed April 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bienie_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISDuluth, Front Office Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review, April 29, 2013
Thank you for your feedback. We apologize for the condition of your room. I have spoken to our housekeeping and maintenance staff and assure you, we are working diligently so this incident does not happen again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coon Rapids, Minnesota
Level Contributor
68 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 14, 2013

I chose this location by accident. I thought I had chosen the north location. We were pleasantly surprised. Lynn & Cathy at the front desk couldn't have been nicer or more helpful. My sister is going through Chemo and is very touchy about EVERYTHING, plus, is allergic to down. Lynn & Cathy made sure we were in a quiet room away from the boys hockey team that was also staying at the hotel. We were on the 3rd floor, on interstate 35 side of the hotel. Other than a few slamming doors, by careless guests, the place was very quiet. Never hear the traffic. Taylor, who was also working that evening, brought extra non-allergenic pillows and blankets up for my sister. We were very comfortable and no allergic reactions.
The whirlpool had been recently repaired and was really powerful and warm on a VERY cold night in Duluth.
Breakfast was the usual fare, so nothing to talk about there.
Over all, I was glad I made the error in reservations and would definitely stay again. Hopefully, the same staff will be working!

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thunder Bay, Ontario
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed November 5, 2012

We stayed one night, and chose solely by location on a a road trip. We didn't realize the location included busy train tracks running right behind the building. It sounded like the train was coming right through the lobby! Also, the heater fan in the room was so loud we had to shut it off to get any sleep between trains.
If noise isn't an issue for you, the place was clean, room was a good size, staff were very pleasant and breakfast was good.

Room Tip: Bring earplugs!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EBandGJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CISDuluth, Front Office Manager at BEST WESTERN PLUS Spirit Mountain Duluth, responded to this review, November 9, 2012
On behalf of the entire staff here, I apologize that we did not meet or exceed your expectations. Since your stay with us, we have fixed the problem you encountered in your room. If your travels bring you back to the duluth area, may I suggest one of our standard guests rooms or whirlpool suites. These rooms are located further from the train tracks.

Sincerely,
Barb Allen
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Spirit Mountain Duluth

Property: BEST WESTERN PLUS Spirit Mountain Duluth
Address: 9330 W Skyline Pkwy, Duluth, MN 55810-2034 (Formerly Country Inn & Suites Duluth South)
Phone Number:
Location: United States > Minnesota > Duluth
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Duluth
#7 Romantic Hotel in Duluth
#10 Family Hotel in Duluth
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Spirit Mountain Duluth 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Hotels in Duluth, MN are close to great destinations, but our Duluth hotel has guests nestled minutes from the excitement of Spirit Mountain Ski Area and Adventure Park. Whether you're here for recreation at Canal Park or an event at Amsoil Arena DECC, staying at the right Proctor hotel can make all the difference. Our location and proximity to Spirit Mountain, downtown Duluth, Canal Park and many outdoor activities makes us a favorite. Our free, hot deluxe breakfast ensures you're ready to take on any adventure. Of course, no stay is complete without excellent customer service and cleanliness, as well as high-speed Internet, a business center, well-equipped fitness center and swimming pool. ... more   less 
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Also Known As:
Country Inn & Suites Duluth South Hotel Duluth
Country Inn And Suites Duluth South
Country Inn Proctor
Proctor Country Inn

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