First off, i did not book the Motel 6 expecting a stellar stay in a hotel full of amenities. But for $92 a night, you get a bed and a shower at a price that would offer you something more in better hotels. They didn't even have an alarm clock or a clock in general in the room!!
The service was terrible. I was in Duluth for a wedding that began at 3. I called that morning at 11:30 to see about early check-in, thinking maybe someone checked out early and they could get me in early so I could change there at the hotel and not have to drive 2.5 hours in a suit. They said no, without even checking the computer. A rude "No." They said I'd have to wait till 3 to check in.
Well, we got into Duluth and pulled in to the Motel 6 lot at about 2:30. Surely, they could check us in 30 minutes early, right? No. So I asked if they had a space to change into our clothes for the wedding. She said no. We had to rush to change in the parking lot of the Motel 6!! If that wasn't bad enough, she came out and asked us not to change in their parking lot because of how it might look? Where would we go?
After the ceremony, we come to check in. It's now 3:45. A different woman tells us the room is not quite ready yet. "Wait 15 minutes." I checked back 20 minutes later. Not ready yet. I didn't get to get into the room until 4:45, which meant we were late for the reception dinner at 5.
Once in, I asked if we could get an iron. She said they didn't have any. A hotel with no iron??
The room was plain, which was fine. I only wanted a bed, and AC because it was hot.
My biggest problem is the treatment and the absolute unwillingness on their part to meet my needs, which I thought were not too much. Pretty simple request for a wedding-goer. Considering how much hotels make on weddings, most hotels I've stayed at have at least had staff who tried to get me in early even if it turned out they couldn't. I have a hard time believing no one checked out early and a room couldn't be fixed up for a guest in a bind. They didn't even look to see if they could do it. Just rudely said checkin was 3 p.m. And then they can't get me in till 4:30.
Pay $20 more and avoid this mistake. Duluth is too nice a town to let this terrible operation ruin your visit.
- Official Description (provided by the hotel):
- Motel 6 Duluth has easy access from I-35. Minutes away from Spirit Mountain hiking and skiing. Convenient to all summer and winter events and attractions like Grandma's Marathon, air and water shows. Modern rooms with WiFi for a small fee. ... more less
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- Also Known As:
- Motel 6 Duluth Hotel Duluth
- Duluth Motel Six
- Duluth Motel 6
- Motel Six Duluth