We recently spent 3 nights at the hotel and to be completely honest I left with mixed feelings.
There were many positives:
The room was spacious
The bed was comfortable
The view of the lake was outstanding
Plenty choice for breakfast
Fresh cookies each afternoon
Free bottled water in the morning
Quiet indoor pool and hot tub
Unfortunately there were a number of negatives:
Upon booking only ADA rooms were available. Called the hotel as this was not something we required. I was advised to note my preferences on my reservation/honors accounts and it was most likely that they would be accommodated as someone would probably want an accessible room and they could swap. Upon arrival though this wasn't the case and despite the request of a higher floor room was assigned a ground floor room near reception. This contributed to the noise factor and irritations such as the inability to hang some items of clothing on the lowered closet rail.
Very difficult to get a seat at breakfast. It's not pleasant using a trash can to balance your food.
witnessed several business meetings taking place in the breakfast area with no food/beverage being consumed. Pity those guests did not have the courtesy to take their meetings to the sun room or other areas.
Amenities such as soap were not replenished when used up. I'm sure we could have stopped by reception as asked for more however I expect this to be part of the basic service not something I have to proactively manage.
Duvet cover was stained on arrival and not replaced throughout entire stay despite a somewhat patronising post it note on the headboard advertising that we had been given a freshly washed duvet.
Very little storage space in room
No footstool so armchair was not comfortable for long periods
Noise levels made sleep after 5 am impossible.
Whilst I do appreciate that some things such as the continual banging of doors, shrieking and screaming in corridors and thundering from the floor above may not have been down to hotel management they did make for a less than pleasant experience.
The big issue for me though was the feeling of safety, or should I say complete lack of it. Over a 3 day period we were accosted on 5 separate occasions, in the hotel parking lot, by a homeless man seeking money. On each occasion we declined and he became increasingly hostile and aggressive with our refusals. We witnessed several other hotel guests being approached and one guest giving him food which he promptly threw away.
On the second occasion I mentioned to a member of reception staff that we had now been approached twice by the same person and the response was "just don't give them anything" - no offer or indication that this would be dealt with.
We were informed at check in that we must display a parking permit as the parking lot was closely patrolled and monitored. It seems this doesn't extend to ensuring guest safety.
Overall, whilst the hotel was in an ideal location think the negatives outweighed the positives for me personally.
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- Also Known As:
- Hampton Inn Duluth Hotel Duluth
- Duluth Hampton Inn