We booked with Hidden Haven for a Fall Hunting Trip. Unfortunately, our hunting dog got hurt and we were going to be unable to hunt. When I called the resort to ask about the cancellation policy, they told me they'd have to check on it and that they would call us back. They never returned our call, so I called back and asked again. The manager (Bob) got emotional and hung up on me. Because they would not refund our deposit, we intended to go on the trip in spite of not being able to hunt. (But I couldn't tell this to Bob because he hung up on me.) Based on these previous interactions, I decided to confirm our reservation before we left, and I was told that they were confused and had rebooked our room. It could have been a catastrophic trip for us if I hadn't anticipated their ineptitude! In short, the management is horrible with communication, and should be treated with extreme caution. Beware!
Property: Hidden Haven ResortAddress: 31516 Malbay Road, Cohasset, MN 55721-2092
Location: United States > Minnesota > Cohasset
Ranked #2 of 2 Hotels in Cohasset
Number of rooms: 344