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Reviewed July 6, 2018 via mobile

Stayed here over the Fourth of July week. This hotel has had multiple changes in ownership/management in recent years. It’s better than it has been in the past, but still needs a great deal of work. For starters, our room, 213 smelled like stale cigarette smoke, it was the first thing we noticed. There is no air conditioning in the lobby/breakfast area, or the hallways, not even some fans to keep air moving. It was stifling in those places in July. Breakfast is all pre-packaged/frozen foods. We skipped that.
This place simply is NOT managed well!!!Housekeeping forgot to make our bed one day! When we asked for someone to look at our noisy air conditioning, the response was “well, IF the maintenance man shows up today, he MIGHT look at it”. Ok.... Front desk was NOT attended to at all times. Exit doors are not kept secure, shut, or locked 90% of the time. Lots of transients in and out of those doors. Not safe. Windows are dirty, bathroom fan not properly installed. Cheap bed coverings and blankets. We had a dog, which they charged us an extra $25 a night for. So we spent almost $500.00 for four nights!!! Not even close to being worth that price!!! The only good thing I can say is that it was quiet at night, so we slept well. Pretty sure we won’t be back.

Stayed: July 2018, traveled with family
Thank aims4usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rutvij M, Manager at Rodeway Inn, responded to this reviewResponded July 9, 2018

Dear Guest,

Thank you for taking the time to write a review regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

RICK M.
GM,OWNER
RODEWAY INN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2018 via mobile

I stayed @ the Rodeway during residency for my graduate program. If you are looking for a basic hotel room that isn't $100+ a night like that other hotel...this is where you need to be. They have free breakfast and the staff are very nice. The rooms are super clean with a minifridge and microwave to save even more money on food. Several other students were here as well, so dont be afraid to come on over!

Stayed: June 2018, traveled on business
Thank Angela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rutvij M, Manager at Rodeway Inn, responded to this reviewResponded July 9, 2018

Dear guest,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your positive feedback and business and we look forward to seeing you in the future.

Kind regards,

RICK M.
GM,OWNER
RODEWAY INN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 23, 2018

The room was nice and clean. the bed was Comfortable. The management worked with us for a very late check in and were friendly! The coffee needs some help. But if you are looking for a place that is not very expensive, Then I suggest staying here at Rodeway Inn.

  • Stayed: April 2018, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Elizabeth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rutvij M, Manager at Rodeway Inn, responded to this reviewResponded July 9, 2018

Dear Guest,

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind regards,

RICK M.
GM,OWNER
RODEWAY INN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2017 via mobile

They have made many improvements to this hotel, which includes new beds, and it is much cleaner then it was with previous owners, my experience staying there was very welcoming and staff was very friendly.and you can't beat the rates. Would definately stay again.

Stayed: January 2017, traveled solo
1  Thank Dana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2017

This is a small hotel with basic needs (no pool.) It is family operated with the owners present at all times we were there, and offering very friendly service. The public areas and our guest room were very clean and neat. Room had microwave and refrigerator, full size ironing board and iron, large desk and comfortable desk chair. There was also a printed guide to TV channels. Bed extremely comfortable. Plenty of room to move around even with luggage in room. Bathroom furnished with blow dryer and large dispensers for hand soap, shampoo and conditioner. This was a big improvement over the tiny containers of shampoo, etc. Window actually opened and had a full screen. The area is quiet enough and safe enough to open the window. No idea how well the temperature control unit works, since we never had to turn it on. It is within a block of a grocery store and Subway. Small town so everything else is easy to get to. If you want luxury this is not the place to stay, but if you want a clean comfortable place to sleep at a reasonable price this will do.

  • Stayed: May 2017, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rutvij M, Owner at Rodeway Inn, responded to this reviewResponded May 17, 2017

Dear Guest,

Thank you so very much for your kind words and positive review of our hotel. Our staff go above and beyond each and every day in order to provide that great customer service. We are very proud of them.
I would also like to personally thank you for choosing us for your hotel stay and I want you to know that we value and appreciate your business.
We look forward to see you in future for your next stay with us! Thanks you.

Best Regards,

Rutvij M.
GM, Rodeway Inn
Chisago City, MN







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