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“Stay away if you have kids”

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Holiday Inn Express Chanhassen
Ranked #4 of 4 Hotels in Chanhassen
Bismarck, North Dakota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Stay away if you have kids”
1 of 5 bubbles Reviewed February 13, 2014

Terrible service at this hotel. Walked in around 10:15pm with my daughter sleeping, when we laid her in the bed she cried for a moment, no more than 6 seconds later the phone rang from the front desk saying we were disturbing other guests. Honestly had been in the room for 3 minutes. I went down to the front desk to ask them what they wanted me to do and they stuttered and said they had to tell us to be quiet because of a
Complaint, even though they watched us walk in with
Our kids. If it was going to be a problem staying with kids I would have gone somewhere else. Rude and unable to resolve the problem. Stay away.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Coffeedrinker4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mspch, General Manager at Holiday Inn Express Chanhassen, responded to this review, February 19, 2014
We are sincerely dismayed at your disappointing experience. We were responding to one of your fellow guests and their complaint. We sincerely want to make every guest's stay exceptional, but at times we can get caught in the middle. We tried to make everyone happy and apparently failed. For this we are deeply sorry. However, we have had thousands of kids stay with us and enjoy our 90-foot waterslide, pancake breakfast and the adjacent Chanhassen Wildlife Preserve. When we have a guest complaint, we always attempt to address the issue we are presented with. Certainly, we wish your initial experience had been better, and know that children of all ages are welcome and we are dedicated to creating wonderful memories for all families that stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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102 reviews from our community

Traveler rating
    37
    26
    22
    7
    10
See reviews for
36
16
5
27
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Willmar, Minnesota
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 20, 2014

We ended up staying at the hotel on a couples weekend we intended to have a hotel closer to the Chanhassen Dinner Theater but do to some activities in the town the weekend we were there, we ended up with this hotel a little farther out. While it was a little farther away then the others it was a great hotel. The staff was friendly and the rooms were very clean. We even were pleasantly surprised to find the walking path behind the hotel. We even got to enjoy some unexpected geo-caching right in the hotels backyard.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TarenSteg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mspch, General Manager at Holiday Inn Express Chanhassen, responded to this review, January 23, 2014
Thank you for your kind words. We hope to see you again soon! Maybe the weather will be warmer and you can enjoy the abundant wildlife found in the Chanhassen Wildlife Reserve, which is where the walking path is!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anchorage, Alaska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 13, 2014

The rooms are clean and well maintained.The staff was friendly. It has a nice breakfast area with a perfectly decent free breakfast. We enjoyed our stay and recommend it for your travels. Perfect for our brief visit.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mspch, General Manager at Holiday Inn Express Chanhassen, responded to this review, January 15, 2014
Thank you for your kind review and we look forward to your next visit to our area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grafton, Wisconsin
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 8, 2014

A couple of points here

** The internet password for the day was ...... "FROZEN" I had to chuckle. A point for making people smile **

Room was upgraded without asking for Platinum member.

Staff at the front desk seemed to genuinely care that I was there and safe with the unbelievably cold weather.

**** Excellent new shower heads. Proper rate of water coming out. Not a hurricane coming at you or drizzle that takes 10 mins to wash your hair ***

Pillows & towels have been recently upgraded. Plush!

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mspch, General Manager at Holiday Inn Express Chanhassen, responded to this review, February 13, 2014
Thank you for your feedback and kind words! We are undergoing a complete renovation the beginning of 2014 and will look very forward to your next stay! By the way, our password last week was "vortex" ... LOL
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed October 16, 2013 via mobile

Very Convenient. Very nice and very clean room. Breakfast hot options changed a bit every morning, another plus. Friendly and helpful staff. Perfect choice for me during family visit to area. Excellent value, and that all adds up to my excellent rating.

Stayed October 2013
Helpful?
2 Thank GboNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 3, 2013

Stayed there last week for business and was very comfortable.
Clean rooms and great service.
I lost my phone charger and the nice lady at the front desk let me use one while I'm there which saved me from buying one.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnetonka, Minnesota
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed August 27, 2013

I booked this room during a wedding weekend - a whole block had been reserved for guests. It was a good experience - clean, comfortable, good breakfast... all the things we have come to expect from a Holiday In Express experience. The staff was friendly and helpful, and the breakfast was plentiful and high quality. We were on the first floor and it was quiet. I would recommend this hotel for any occasion.

Room Tip: We were on the first floor near the back of the hotel and it was quiet.
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mjonairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Chanhassen

Property: Holiday Inn Express Chanhassen
Address: 7855 Century Blvd, Chanhassen, MN 55317-8005
Phone Number:
Location: United States > Minnesota > Chanhassen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Chanhassen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chanhassen 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Peaceful and convenient! The Holiday Inn Express Hotel & Suites Chanhassen is adjacent to the Chanhassen Wildlife Preserve and a variety of corporate complexes and attractions such as: Entegris Corporation, FSI International, Mammoth Inc., Life Time Fitness, Beckman Coulture, Parker Hannifin, Goodman Companies, Eaton, C.H. Robinson, Digital River, Datalink, Eckankar, ASI PLUS the Chanhassen Dinner Theatre, Minnesota Landscape Arboretum, Canterbury Race Track, Valleyfair, Renaissance Festival, Mystic Lake Casino, Lake Minnetonka, Lake Waconia and the Mall of America (MOA) Our hotel features a 90-foot indoor water slide, pool, Jacuzzi, local shuttle service within a 5 mile radius of the hotel from 6 PM - 10 PM daily, guest laundry facilities, business center, free high-speed Internet , a fitness center, and a meeting room. When traveling to the Southwest Minneapolis/St. Paul Metropolitan Area, stay in peace and comfort at the Holiday Inn Express Hotel & Suites in Chanhassen, Minnesota! ... more   less 
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Also Known As:
Holiday Inn Express Chanhassen Hotel Chanhassen
Holiday Inn Chanhassen

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