I booked this in advance through Priceline since we were travelling to Duluth for an event, and everything else was booked up near/in Duluth. After a long day and night, we drove to this hotel and attempted to check in. We were told by the guy at the front desk that their staffer, "Chris messed up," and therefore never actually entered a reservation in their system for us, and they had no more rooms. I have NEVER EVER EVER had this happen to me before in my whole life. I have stayed at many hotels all over the world...even places where I could not speak the native language. So, apparently this hotel employs incompetent people. The front desk guy was very slow to try to rectify the situation, and after we asked him what they were going to do, he called AmericInn in Cloquet and got us a room there, which was quite frankly the least he could do to make up for "Chris" totally screwing everything up. When we asked him how to get there, he gave us the most confusion directions, and then took about 20 more minutes to print us directions while talking to us about where he is from and other details about himself that none of us needed to know. When we left, we realized the hotel was basically in a straight line from where we were. I have no idea why he made it sound so difficult and why he even mapquested it, frankly.
So then we had to drive there and check in. This is totally unacceptable and wasted a lot of our time. What if there were no rooms in Cloquet? We would have been out on the street? Our whole group was extremely upset and delayed by this incident and barely had time to rest much before leaving for the next day's events. I would never book another reservation here again!!!!!!!!!!
- Official Description (provided by the hotel):
- AmericInn Lodge & Suites Carlton is located off I-35 and opposite the Black Bear Casino. We are , approximately, 5.5 Miles from the Jay Cooke state park and 20 miles south of Duluth. The area has a lot of bike trails, walking trails, skiing and snowmobiling. ... more less
- Reservation Options:
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- Also Known As:
- Americinn Hotel Carlton