I booked a 2 night stay for 2 adults and 2 children on a dinner, bed and breakfast basis and paid in full (about £290) at the time of booking. However, upon checkout we were hit with a further £50 just for childrens' meals. When I questioned this I was told I should've read the terms and conditions, even though the booking page clearly stated the full price is for dinner, bed and breakfast for 2 adults and 2 children. That really annoyed me as I felt completely ripped off by Puma Hotels as the T&Cs give you the impression that is a breakdown of what you are paying for kids and not an additional charge. I emailed them about it but again was told to read the T&C's.
The hotel itself is located on a hill with amazing views and lovely grounds. We loved the walks and even had deer run past us which was amazing. Inside, the hotel is clean but it is obvious it hasn't been renovated since it opened in the 1980's. The food was average and the menu very limited (about 4 options per course). The restaurant staff were pleasant but extremely slow and didn't seem to know what they were doing. Breakfast was average and we were just sat at a table and left to find our own way around. Nobody offered us any tea or coffee or explained where everything was.
We stayed in Room 211 which was a large room with a bed on a platform (a bit like a stage which was weird) and a sofa bed for the kids. I wouldn't recommend this room at all if you're claustrophobic as it doesn't have any windows. What a shame considering the views! I was worried about how we could escape if there was a fire near the front door as it was the only possible exit. It had two very large sky lights that kept us awake with the moonlight shining through. As with the rest of the hotel, the decor was very dated. The hotel would not suit modern decor, but this felt tired and in need of a revamp with a traditional theme.
We had afternoon tea on the day we arrived and the lady who served us was lovely. She was really polite and helpful. In general, the hotel staff are very pleasant and it's location is excellent. It's just a shame Puma Hotels do not know how to advertise their prices fairly, nor adequately deal with any complaints as it made me think more of the negative points. The 2 night stay ended up costing us over £400 which I felt really wasn't worth it. I would've paid this for a more luxurious hotel but the reality is the accommodation and food are not worthy of 4 stars. For the cost, there are a lot of hotels out there that are much better so unless you get it on a cheap deal I wouldn't recommend Shrigley Hall.
- Official Description (provided by the hotel):
- Great Golf and a beautiful Spa, ideal for his and her breaks. Overlooking the edge of The Peak District Immerse yourself in the beauty of Shrigley Hall Hotel. Just 15 miles south of Manchester, the 262 acres of spectacular countryside and an 18-hole championship golf course should keep you busy. If not, you're on the edge of the Peak District National Park and surrounded by world-famous gardens and gorgeous country houses. ... more less
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- Also Known As:
- Shrigley Hall Hotel
- Barcelo Macclesfield