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Old Bahama Bay
Ranked #1 of 1 Hotels in West End
Certificate of Excellence
Reviewed January 10, 2013

We bought a package on Luxury Link that included airport transfers, but our flight into Grand Bahama Island arrived late. We called the property so that the driver wouldn’t have to wait and to confirm that we were still coming. The driver was waiting when we arrived in a stretch limo, from the early 1990s ( I wish I had taken pictures) complete with VHS VCR, one window that couldn’t be opened, and one that couldn’t be closed. He graciously stopped at a supermarket so we could buy snacks. I highly recommend that you do this because there is NOTHING near the hotel. (Note- there is a kitchenette with a microwave, but there are no pots and cooking utensils provided). We arrived at the property at 5:10 PM and a note on the door stated that the front desk is only available from 9am-5pm. Our keys were left with security and we entered. The room (1035 and 1037) was spacious, clean, and well appointed with a beautiful view of the beach. The hot water in the shower in the master suite never worked, but there was another shower that worked so we didn’t make a fuss.
We went to dinner the first night at the only restaurant on site, Teasers. The food was adequate for dinner and breakfast choices were limited (every time I ordered something I was told that they were out). The staff (esp Mary) was apologetic and very nice, but since this is the only choice that you have, it was frustrating to eat the same thing every day. I highly recommend that you rent a car and explore the island as there are more choices in Freeport and Lucaya. Added to this, we had a daily problem with our key cards, once waiting outside for 30 minutes for security to let us into our room.
We prefer luxury hotels that are not jammed pack with people and this definitely fit, however it is a 45 minute to 1 hour drive to Freeport and Lucaya (some areas without any light) so take that into consideration. When we were town, we constantly heard, “that hotel is still open?”, “why would you stay all the way out there?” The rooms, when we could get in, are the only positives. The food was OK on site and there are a few food options in the area that mostly offer fried fish and conch (most are open for lunch and dinner only). There are few activities to do on site and the gym is adequate (no wipes for the equipment). If we could transport the hotel a little closer to everything else, it would have been perfect, but it is simply too far to be worth a return stay. In response to a previous post, I never felt unsafe on the island.

  • Stayed: January 2013, traveled as a couple
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14  Thank nyc_and_chi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Old Bahama Bay, responded to this reviewResponded January 16, 2013

Thank you for posting your comments about your recent stay. Thank you so much for your kind words about our rooms and staff. A new management team has just recently taken over resort operations and many of the items you mentioned are on the immediate ‘fix’ list, such as re-opening Bonefish Folley’s restaurant, adding additional night time staff as well as shuttle service to town. The resort does not operate Teasers, but we will be sure to pass along your comments as we want all of our guests to enjoy excellent service everywhere on the property. Your comments are valuable to us so that we can continue to improve our service. We do hope we are able to welcome you back in the future so you can experience the NEW Old Bahama Bay for yourself.

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254 - 260 of 429 reviews

Reviewed January 9, 2013

We intended just a 1 night stay at the marina after clearing customs, but the area was so beautiful and the people so warm and friendly, that we ended up staying a couple of extra days. There's something magical about seeing a glorious sunrise across the water in the morning and then, from the same place, a spectacular sunset in the evening.

  • Stayed: January 2013, traveled as a couple
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Thank LiehrS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2013

My husband and I always frequent this spot for birthdays or other romantic occassions for lunch or dinner, but this was our first time actually staying in one of the rooms. It also happened to be our honeymoon. Being the nosey Bahamians that we are, we had taken a sneak peak at one of the accomodations prior to staying. I must say that we were very impressed, and couldnt wait to stay there. We were treated likke royalty, and the staff acknowledged us as, "the honeymooners," with playful grins and smiles. Erica, our waitress, and Charles our Maitr'e D (I hope I spelled that correctly) were especially great. The rooms were as elegant as an island palace with their modern amenities such as glass shower doors, marble tiles, full kitchen complete with silverware and utinsels, sofa, and oceanview verandah. (I wont begin about the super-soft and comfortable bed.) Housekeeping was prompt and efficient. I aksed for dish soap for our plates, but housekeeping had already washed our dirty stuff when we got back from lunch! Dawn at the front desk was very accommodating and polite. We are planning our stay for our first year anniversary in November again! We absolutely love this place!!

  • Stayed: November 2012, traveled as a couple
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Thank MrsAdamson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Old Bahama Bay, responded to this reviewResponded January 16, 2013

We are truly delighted to know that you enjoyed your stay with us. Thank you so much for posting your kind comments, we will be sure to pass them along to Erica and Dawn and the rest of the gang. This kind of review always gives us a new inspiration to continue to do our best. Hopefully we will be able to welcome you back to Old Bahama Bay very soon, and be sure to post your pictures! Kindest regards

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Reviewed December 26, 2012

The first thing most people will find is that the ride is a long 45 minute ride to a secluded part of the island with virtually very little to do. The resort does have great potential and perhaps with a few added amenities this place has a change for survivial. Since it is a 45 minute ride to the nearest supermarket, this resort screams for a minimart with some basic supplies food and other items , plus some quick items for lunch. Additionally, adding a few items to the tiki bar menu would be helpful, considering that most people probably do not leave the resort due to the distance from Freeport. It would be great to see some poolside activities added such as a bing pong table,shuffleboard, and a pool table. While not expensive there needs to be some entertainment for kids. I would also recommend having a baby sitter/camp counselor type of person at least a couple of days a week during holiday weeks to entertain any children. While the rooms are more than adequate they need to be more fully stocked with dishes, silverware, etc. Additionally, each unit should have at least a washing machine and dryer considering that the laundry machines at the marina are in a pretty sad condition. I was quite suprised to see that the resort did not supply even
dishwashing soap for the units. The staff is quite friendly and certainly try to make everyone's stay a pleasant one. It seems that there are some misrepresentations among various sites as to certain items in the resort, such as the availability of boats and a heated pool. For sure the pool is no way heated, and if it is the heat wasn't turned on. We were told all of the boating equipment was destroyed. If so why not replace it. There should be a shuttle service not only from the airport but also at least twice a week free shuttle service to Freeport and other areas of the island with a pickup schedule. All you need is one shuttle run in the morning with a pickup in the afternoon. The resort has potential, but a huge drawback to it is its isolated location from any restaurants, supermarkets or other shopping centers. Just taking a few suggestions from quests might be helpful.

Room Tip: request ocean front
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  • Stayed: December 2012, traveled with family
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9  Thank dgale99104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Public Relations Manager at Old Bahama Bay, responded to this reviewResponded December 30, 2012

Thank you for posting your comments about your recent stay. We are delighted to read that overall you enjoyed your stay with our hotel. Your suggestions for improvement are right on point. Teasers is going to start offering daily specials right away. We have also ordered a substantial supply of beach activity supplies including paddle boards, kayaks and snorkel equipment. Our pool table has been taken in to be re-upholstered. Most of our rooms do have a washer/dryer in them, so please be sure to request that when making reservations. There is also a Bahama Mama babysitting service, and we are sorry to hear you were not informed of that. Your comments are valuable to us so that we can continue to improve our service. A new management team recently took over and are working on many of these issues. We do hope to welcome you back in the near future so you can experience the NEW Old Bahama Bay for yourself.

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Reviewed December 26, 2012

Enjoyed our Christmas Day dinner at their beachside cafe' Teazers! Great service and food, and reasonably priced. About 40 minute drive from Freeport, but everytime we visit the island, we make the trip, it's worth it. Can't be too many places in the world you can sit on the edge of the ocean like this, table-side to the sand. Compliments to the staff (Shirelle) for their kind hospitality on the Holiday! I couldn't find a listing on the restaurant side of TripAdvisor.

  • Stayed: December 2012, traveled with family
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1  Thank YellowElder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

We stayed on our sailboat in the marina so I cannot comment on the rooms but the marina staff is excellent and very attentive. The prices were excellent as well, very good value for the money. Dinner and drinks at Teasers was excellent as well! They are still working on some post hurricane clean-up (as of December 2012) but I'm sure that will be completed by next year. We will definitely be back!

  • Stayed: December 2012, traveled with family
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1  Thank 244BenS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JBohmann, Manager at Old Bahama Bay, responded to this reviewResponded December 17, 2012

We are truly delighted to know that you enjoyed your stay with us. Thank you so much for posting your kind comments. We will certainly pass your comments along to the staff and the gang at Teasers. The beach and the marina are now all cleaned up after the storm, with new sand brought in for the beach to make up for any lost to erosion. Be sure to post pictures if you have them and we look forward to seeing you back in West End soon.

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Reviewed October 29, 2012

I recently returned from an amazing trip hoping to enjoy some down time with relaxation. I found it at Old Bahama Bay. My first surprise was finding the resort was open after hearing rumors of being out of business. My biggest surprise was how well the resort was maintained, the amount of open space, pristine beachfront and great outdoor casual dining that didn't cost me a fortune. Despite this being the only food vendor open at the time, I found the variety to be welcoming throughout my stay.

The marina was busy and full of great fishing stories! I can see why so many fall in love with this place. For those who want to escape the hustle of the city and wan't to enjoy that quiet beach relaxation experience, this is it!

  • Stayed: September 2012, traveled solo
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2  Thank mark a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Old Bahama Bay

Address: Bayshore Road, West End, Grand Bahama Island
Location: Caribbean > Bahamas > Grand Bahama Island > West End
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in West End
Price Range: $262 - $1,800 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Old Bahama Bay 4*
Number of rooms: 73
Official Description (provided by the hotel):
Old Bahama Bay Resort & Yacht Harbour is the ultimate getaway for tranquility and relaxation - set on the westernmost tip of Grand Bahama Island. Combining Bahamian charm and barefoot elegance, the resort features 73 spacious beachfront suites, full-service marina, fishing, snorkeling, eco-tours and other excursions. Resort amenities include 2 restaurants and bars, tennis courts, paddleboards, kayaks, snorkel equipment and much more. West End Airport is open for private planes and charters. ... more   less 
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Also Known As:
Old Bahama Bay Hotel Grand Bahama Island
Old Bahama Bay Resort

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