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“Just say "NO!"”

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La Quinta Inn & Suites Minneapolis Northwest
Ranked #3 of 4 Hotels in Brooklyn Park
Tomball, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Just say "NO!"”
1 of 5 bubbles Reviewed July 2, 2014

We were in Minneapolis for a volleyball tournament and our team was assigned to the La Quinta Brooklyn Park by the tournament housing company (THS). When we arrived to the hotel, we immediately saw that it was run down. There were nasty looking stains on the walls (picture attached) near the elevator and in other areas. The lobby furniture was dusty and not maintained. As we walked into the room, the smell of musty, old, wet linens or towels hit us. I quickly turned the air on, and as the room cooled down, the smell got a little better. When I looked in the shower, there was a hole near the floor that they had tried to patch (picture attached.) There were also holes in the bedding. The bed frame was made out of 2 X 8's. I could go on and on...

We slept very uncomfortably that night, and left early for volleyball. When we arrived back to the room, the beds had been made but were disheveled looking (picture attached). The other families we were with had similar experiences and contributed some pictures to this review. We were all very unhappy, and quickly tried to find another hotel. When I contacted the manager (Jamie Mena) to tell him our complaints and that we wanted to check out the next morning (after two nights), he told us there would be a penalty since we were checking out early (we reserved four nights). When I told him that he would have 9 very unhappy customers if he did not allow us to check out the next day without a penalty, his response was, "So, you think I shouldn't charge a penalty, just because you are unhappy?"

After contacting THS and the sales manager at the hotel, they told us we would be able to check out the next day without a penalty (I'm going to be checking my credit card statement closely.)

As were were leaving the hotel, we noticed a large "For Sale" sign on the property.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank slangner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

Traveler rating
    77
    47
    47
    36
    41
See reviews for
118
40
21
43
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Omaha, Nebraska
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed June 29, 2014

We walked in the hotel and it smelled odd and did not look worth the $100.00 per night. I ended up cancelling a reservation by telephone. The assistant manager (Theresa) said there was no charge, but the hotel charged me one night for a room anyway. I have been trying for several days to get this cleared. The "LaQuinta" corporate office said they have "no authority" over what the hotel charged. When I call the actual hotel has been getting the run around. I have to speak with this Theresa, but she is never there.

The $100.00 is now a lesson learned. I will never stay at LaQuinta again, I recommend everyone do the same.

Room Tip: Stay away from LaQuinta.
See more room tips
Stayed May 2014, traveled with family
Helpful?
3 Thank blackandtans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Brooklyn Park hotels

Twin Falls, Idaho
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed June 28, 2014

Room was small and dirty. Mold on ceiling in bathroom along with other unknown red product on the tiles and on the grout. Did not change dirty sheets. Exercise facility was poor and accompanied with a strong unpleasant odor. Beds were tiny! Pillows were bricks. Nothing comfortable to think you're coming "home" to relax at the end of the day, let alone a good nights rest. Most definitely will not stay there again!!!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melissa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pocatello, Idaho
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed June 26, 2014

I was booked at this hotel for business travel. The property is run down and filthy. The rooms smell badly, beds are tiny. FILTHY. Should be torn down. First room was unacceptable, tried a second, also terrible. Dirty carpet, dirty bedspreads (used over and over for years without being laundered or replaced I am sure) Dirty towels. Dirty smell throughout. Do not stay here - I checked out on day 1 and will never return.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pauline T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Littleton, Colorado, USA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 25, 2014

The LaQuinta Hotel in Brooklyn Park MN. is a nice hotel with a great and pleasant staff. We stay here at least twice a year and have never had a problem or complaint that hasn't been resolved immediately.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank michaeloL6882EM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeville, Indiana
Level Contributor
169 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 bubbles Reviewed June 24, 2014

This LaQuinta is very clean and well cared for. They have just upgraded a considerable amount of the furniture. Rooms are small but very clean. They are big enough for two people and a dog, but I would not want a family group in that room with two doubles. Breakfast was not what we expected...biscuits were very hard and donuts were the boring frozen types...frosted and powdered.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed June 17, 2014

We usually try and stay at one of the La Quinta hotels when we are in the area, because we know it is a nice, clean hotel with a very friendly staff, a great breakfast, and it is close to where we want to go. The rooms are very nice, although a little small. We usually book a suite because we like the extra room, but the price is so reasonable that it is worth it. The furniture is all modern, and the rooms all have nice tv's in them and having the free wi-fi is always a plus too. We have stayed in other hotels but we prefer staying at La Quinta.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank terri7n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Minneapolis Northwest

Property: La Quinta Inn & Suites Minneapolis Northwest
Address: 7011 Northland Cir N, Brooklyn Park, MN 55428-1542
Phone Number:
Location: United States > Minnesota > Brooklyn Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Brooklyn Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Minneapolis Northwest 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Brooklyn Park Hotel Brooklyn Park
La Quinta Inn And Suites Brooklyn Park
La Quinta Brooklyn Park
Brooklyn Park La Quinta

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