We were in Minneapolis for a volleyball tournament and our team was assigned to the La Quinta Brooklyn Park by the tournament housing company (THS). When we arrived to the hotel, we immediately saw that it was run down. There were nasty looking stains on the walls (picture attached) near the elevator and in other areas. The lobby furniture was dusty and not maintained. As we walked into the room, the smell of musty, old, wet linens or towels hit us. I quickly turned the air on, and as the room cooled down, the smell got a little better. When I looked in the shower, there was a hole near the floor that they had tried to patch (picture attached.) There were also holes in the bedding. The bed frame was made out of 2 X 8's. I could go on and on...
We slept very uncomfortably that night, and left early for volleyball. When we arrived back to the room, the beds had been made but were disheveled looking (picture attached). The other families we were with had similar experiences and contributed some pictures to this review. We were all very unhappy, and quickly tried to find another hotel. When I contacted the manager (Jamie Mena) to tell him our complaints and that we wanted to check out the next morning (after two nights), he told us there would be a penalty since we were checking out early (we reserved four nights). When I told him that he would have 9 very unhappy customers if he did not allow us to check out the next day without a penalty, his response was, "So, you think I shouldn't charge a penalty, just because you are unhappy?"
After contacting THS and the sales manager at the hotel, they told us we would be able to check out the next day without a penalty (I'm going to be checking my credit card statement closely.)
As were were leaving the hotel, we noticed a large "For Sale" sign on the property.
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- Also Known As:
- La Quinta Inn & Suites Brooklyn Park Hotel Brooklyn Park
- La Quinta Inn And Suites Brooklyn Park
- La Quinta Brooklyn Park
- Brooklyn Park La Quinta