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“Avoid this Mess”

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La Quinta Inn & Suites Minneapolis Northwest
Ranked #2 of 3 Hotels in Brooklyn Park
Reviewed August 4, 2008

We spent a "long" weekend at this Hotel. Our misery started with booking the reservation, in which the Hotel promised us a two bedroom suite and provided a "two bed" suite. They didn't seem to comprehend the difference. Since we were traveling with an elderly disabled woman, the differnece was very important to us. No effort was made by management to correct the mistake or to at least apologize for the miscommunication. Very discouraging.

As a result of the reservation error, we attempted to ease the resulting problem through use of a roll away bed. The bed provided
had a spring that was literally barely connected to the frame; it was unuseable.

We found the rooms to be ill cared for even though the Hotel is in the process of renovation ( another matter they neglected to tell us about in advance). The air conditioning unit the first night was so loud we had to turn it to "fan" only; of course, that problem became moot the second night when the air conditioner failed to work at all.

I also hate showers that do not provide sufficient water pressure. Neither of the showers in the rooms provided much more than a dribble of water. And, apparently, washclothes are NOT part of the La Quinta's bathroom linens.

Advertised room internet connections did NOT work.

The free breakfast was also a joke, with a waffle maker that produced mushy waffles and stale bagels and warm yogurt as the alternative. My new rule is to avoid all hotels that provide the "free" breakfast; such services are almost always of poor quality and start your day off on the wrong foot.

I attempted to rebook at another Hotel but noone could meet our special needs on such late notice. I will never stay at another La Quinta property after this adventure.

  • Stayed: July 2008, traveled with family
    • Value
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    • Business service (e.g., internet access)
1  Thank Whileytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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260 - 263 of 263 reviews

Reviewed August 23, 2007

This hotel was very dirty! Fortunately, our room wasn't as filthy as the rest of the hotel or we would have left. The first room we checked in had a faulty A/C that didn't work at all. The room we ended up with had no warm water (didn't realize until the next morning) - we had to take ice cold showers! The elevator and hallways were extremely unkept...nasty carpet...holes in the walls...doors with no door knobs...moldy walls with wallpaper ripped off. The breakfast was disgusting...if I had more time I would call the health department...no tongs to pick up bagels and danishes, so people were using their bare hands...I actually witnessed one man put a bagel back in the bin after holding it for a minute...another man took my english muffin out of the toaster with his bare hands and layed it on the counter...this place was swarming with rude and unsanitary people. If you can spare $5 more per night, I would recommend you pick another place to stay!

  • Stayed: July 2007, traveled with family
    • Value
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Thank ChristiO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2006

We had to make an emergency trip to Minneaoplis from our vacation in Michigan. I booked this hotel on-line. We were traveling with a small dog. It is very difficult to find a good priced hotel that will accomadate pets and also have a hot tub.

We were very impressed with this hotel. It was very clean, very friendly and secure. I would definetly recommend this hotel and we think this is a five star for the money and ammenities. Thank you for a very comfortable stay. Laura D. Rapid City SD

5  Thank sdmaddog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 21, 2006

I had stayed at this hotel for a long due to business. What it was before and what it is now is a very VERY sad change. They used to have very pleasant staff, management and workers. The clientelle were also nice. THEN came the very sad "MANAGEMENT CHANGE" which replaced the nice staff with those being poorly impersonable and uncaring of the loyal patrons. Upon this happening, they simply put a letter under our doors that stated "As of tomorrow morning your new rate will be $69.xx". Not even a weeks notice, not even 24 hours. This over doubled the rate we had agreed with (due to my long term stay.)
Also, be VERY alert to having them charge a different rate then you had agreed to.
Want to park you car worry free in the parking lot? Think again! The lights in the back parking lot have not been fixed for almost a year and the minute it lights up, it turns off and has to wait to recharge and get bright again. This gives you 10-20% lighting during the night, with total pitch black dark the remainder.
This is indicative of what is inside. Of four ice machines, only one would work making a very long walk. The soda and candy machines sold expired items at an extremely overpriced cost ($2 candy bars and $1.50 sodas with contests for last years SuperBowl). Their reservation system is always broken with lost reservations and a complete re-entering of you name, address, etc.
I am also a non-smoker and the smoke would come under my door from the hallway which was entirely in the non-smoking hallway. Call and complian and nothing is done...in other words, smoke where you want is the rule here.
I would suggest going ANY other place than here!
Best of luck and happy sleeping.

  • Stayed: March 2006, traveled on business
    • Value
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12  Thank treehugginguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Minneapolis Northwest

Address: 7011 Northland Cir N, Brooklyn Park, MN 55428-1542
Phone Number:
Location: United States > Minnesota > Brooklyn Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Brooklyn Park
Price Range: $72 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn & Suites Minneapolis Northwest 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
La Quinta Inn & Suites Brooklyn Park Hotel Brooklyn Park
La Quinta Inn And Suites Brooklyn Park
La Quinta Brooklyn Park
Brooklyn Park La Quinta

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