We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not what I expected”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Minneapolis Marriott Northwest
Ranked #1 of 3 Hotels in Brooklyn Park
Certificate of Excellence
Fort Atkinson, Wisconsin
Level 1 Contributor
3 reviews
“Not what I expected”
Reviewed April 28, 2014

Was in Minnesota for a convention. Was worried it might be too noisy at night as there was a hockey convention going on but that was not a problem. Check-in and check-out was the worst. They did not have enough carts. It took 1 1/2 hours to get a cart to unload my car. At check-out just decided to make 4 trips instead of waiting as it was the same situation. The restaurant had a limited menu and not child friendly. The drinks were very expensive. The room at a glance looked clean but after further inspection the floor had candy wrappers on it and we had not eaten any candy. Paying for internet really did not make me happy either. As for the elevators they seemed to take a very long time but that could have been for other reasons. Just not what I really expected for the price I paid. On check-out staff did not seem to care.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, General Manager at Minneapolis Marriott Northwest, responded to this review, April 30, 2014
Dear Chris L,

I was so disappointed to read your comments as your experience here was so inconsistent with our typical guest feedback, being we are rated the #1 Marriott in North America! I certainly apologize we were experiencing a busy period with your group in house and none of our 6 carts were available to you. For your future reference we always have a bellman on duty who would be pleased to provide assistance to you. Regarding the restaurant; again my apologies for your impression as we not only have an expanded menu over most Marriott restaurants, but also a special children's menu. In fact our restaurant was also rated as one of the top Marriott restaurants by our guests. In the end it appears you did not perceive value for what you paid. I wish we could have worked harder to change your perception and earned a more favorable review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

252 reviews from our community

Traveler rating
    149
    61
    28
    9
    5
See reviews for
65
40
8
107
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Stillwater, Minnesota
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2014

Rooms are all suites and are well appointed. Unfortunately the concierge lounge is not available on weekends so we were disappointed. The person at check in gave us vouchers for appetizers and breakfast. The drinks at the restaraunt were terrible but the breakfast the next morning was very nice. All in all a great experience.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stiehl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Level 6 Contributor
218 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed April 9, 2014

Each room is a suite with a separate bedroom and another living area with pull-out. 2 televisions, small fridge, great walk in shower. Clean, comfortable. All rooms open to an 8 level atrium. Staff could not have been more attentive. They called to see how things were 15 minutes after check in and also sent a follow up e-mail about how the stay was. This is how every service orientated business should act.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pbirdie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, General Manager at Minneapolis Marriott Northwest, responded to this review, April 11, 2014
Dear pbirdie3,

Thank you for your kind review and for staying with us. I appreciate your recognition of our service levels as we pride ourselves in being the number 1 Marriott as ranked by our guests. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oberlin, Ohio
Level 6 Contributor
199 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed March 30, 2014

I made the reservation a day before I checked-in. We encountered some issues during our road trip. I redeemed 10000 points for this hotel and it was totally worth it. You barely get a quality hotel like this in a low price. It's a few miles from the city of Minneapolis, if you drive, it's very accessible. The parking is also free.
The room is pretty big, and it fits four people. Even the standard room has the suite with it, so you get a living room with couch and TV. The hotel is warm and clean, nice to stay over the winter. If you are camping or on the way of it, having a stopover at this hotel is totally the right choice. Pizza delivery can be ordered by phone or website even in the late night (Not the hotel pizza). The lobby has free-wifi. I'll surely have another stay if i ever go to Minnesota by chance

Room Tip: if you can get upgrade that will be good
See more room tips
  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank euromun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, General Manager at Minneapolis Marriott Northwest, responded to this review, April 11, 2014
Thank you for your review and for staying with us.We pride ourselves in being the number 1 Marriott as ranked by our guests. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans, Louisiana
Level 6 Contributor
200 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed March 17, 2014 via mobile

Typical good Marriott service coupled with clean modern furnishings. Concierge lounge is spacious and service is friendly and courteous. Meeting space was well organized and well maintained. Restaurant food was tasty but not special. Very friendly staff made this a pleasant stay. Didn't use the Fitness Center so no comments.

Stayed March 2014, traveled on business
Helpful?
Thank acoulter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, General Manager at Minneapolis Marriott Northwest, responded to this review, March 21, 2014
Dear acoulter,

I'm pleased you enjoyed your visit to the number 1 guest rated Marriott in North America for 2013. Our restaurant was rated in the top 5 of all Marriott full service restaurants as well. Thanks for staying with us and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilsonville, Oregon
Level 6 Contributor
240 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed March 13, 2014

Attentive staff,easy check in. The suites are comfortable although decor seemed a little "dark" to me. Free Wifi would have made it better. Request higher floors to get away from bar/lobby noise. The bar itself was rather dirty and smelled like fish. We didn't stay. We were there for a wedding and were quite impressed with catering staff and great entrees/service. They handle events perfectly.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, General Manager at Minneapolis Marriott Northwest, responded to this review, March 14, 2014
Dear Corina B,

Thank you for you comments regarding our attentive staff. I'm sorry you felt our décor was dark. We actually receive many comments on the brightness of our new red, yellow and green décor. I hope you weren't disturbed by noise during your visit. While there can occasionally be noise from the lobby as we are an atrium style hotel, previous Trip Advisor comments have noted the hallway and door between the living area and bedroom in each guest room prevents any noise from disturbing your sleep. I'm also sorry you felt our bar area was not up to your standards. I should mention our guest driven rankings puts our bar in the top 5 of all full service Marriotts. Overall I'm glad you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 11, 2014

The staff is nice. Everything in the hotel seems brand new. Great place to stay if you have business on the north side of town. Plenty of room to stretch out with all rooms being suites, and the food is good.

Stayed March 2014, traveled on business
Helpful?
Thank teCh0010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob S, General Manager at Minneapolis Marriott Northwest, responded to this review, March 13, 2014
Dear teCh0010

Thank you for your comments regarding the Minneapolis Marriott Northwest. I'm glad you found the hotel spacious and the food good. We look forward to serving you again when your travels bring you back this way.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Brooklyn Park
0.2 mi away
La Quinta Inn & Suites Minneapolis Northwest
2.7 mi away
Hampton Inn Minneapolis NW Maple Grove
2.8 mi away
Hilton Garden Inn Minneapolis/Maple Grove
Show Prices
Show Prices
Show Prices
5.6 mi away
Cambria hotel & suites Minneapolis Maple Grove
4.4 mi away
Embassy Suites by Hilton Minneapolis - North
1.9 mi away
Courtyard Minneapolis Maple Grove/Arbor Lakes
Show Prices
Show Prices
Show Prices

Been to Minneapolis Marriott Northwest? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Minneapolis Marriott Northwest

Property: Minneapolis Marriott Northwest
Address: 7025 Northland Drive North, Brooklyn Park, MN 55428 (Formerly The Northland Inn)
Phone Number:
Location: United States > Minnesota > Brooklyn Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Brooklyn Park
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Minneapolis Marriott Northwest 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
Discover something wonderfully new at the recently renovated, all-suite, Minneapolis Marriott Northwest. Guests are greeted at our hotel in Brooklyn, Park Minnesota with a magnificent Marriott International Great Room that facilitates working, dining and socializing with contemporary and refreshing interiors featuring natural stonework and a signature fireplace. The 230 sophisticated yet functional guest suites offer travelers a retreat from a busy day. Escape to Wadsworth for signature cocktails and regionally inspired cuisine prepared from the freshest ingredients. Enjoy lively conversation with friends and colleagues in our spacious Great Room serving local brews and featured wines or order chef-crafted food from our 5, 10, 20 menu. Inspired meeting and event spaces await at the Minneapolis Marriott Northwest. The 50,000 square feet conference facility is ideal for business or social events, with our staff at hand to assist you from the detailed planning, throughout the entire process of your event, to the final farewell. We look forward to your stay at our hotel, which is perfectly located near Mall of America, National Sports Center and Target Field. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Travelocity, Orbitz, Hotels.com, Hotwire, Priceline, TripOnline SA, Cancelon and HotelQuickly so you can book your Minneapolis Marriott Northwest reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Northland Hotel Brooklyn Park
Northland Hotel Brooklyn Park
Northland Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing