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“Amazed by their level of service” 5 of 5 bubbles
Review of Hilton Minneapolis/Bloomington

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Hilton Minneapolis/Bloomington
Ranked #7 of 43 Hotels in Bloomington
Certificate of Excellence
GreenLeadersSilver level
Saint Paul, Minnesota
Level Contributor
45 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Amazed by their level of service”
5 of 5 bubbles Reviewed April 27, 2011

We live in the Twin Cities, but stayed at the Hilton the night before a super early flight using their "stay and fly" rate. Every contact we had with the hotel staff was amazingly helpful and friendly. We had to leave for the airport at 4:00 am - before their shuttle service started - but they said our rate included a cab ride to the airport. The cab was already waiting when we got downstairs at 3:50 am. We discovered the battery on our tv remote was dead...a service guy was there within 5 minutes with a fresh remote. And they were right there to pick us up from the airport when we returned. My husband and I were both very impressed with the very nice rooms (it's a new hotel) and the service we received. Although it's further away from the airport than I realized (494 & France), I wouldn't hesitate use the "stay and fly" rate again in the future. Only downside, no free wireless internet.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank christinamn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,054 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
Winnipeg, Canada
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 26, 2011

I stayed here from April 22-24, 2011. The hotel staff was great and very helpful.
The hotel had ample parking. The rooms were very clean and the only negative was that the beds were doubles rather than queens.
The elevators were fast and the hotel was very quiet.

I would definitely recommend this hotel.

  • Stayed April 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank andy_melanie00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed April 20, 2011

I stayed here on a Friday night when my plane was cancelled. As a Hilton Honors Gold member, I was upgraded to the executive level. Property is typical of a well maintained Hilton. Check-in was effortless and professionally handled. Room was a standard, one king bed and pretty much looked like other Hilton rooms. Room was well maintained and clean. Two small things in the room. First, there was no light on the desk. I assume that may room was simply missing the light. Since it was already late at night, I decided not to bother with trying to get a light. Surprising that the executive level would be missing essential fixtures. Second, the thermostat is located in the back corner by the window. In that same corner is an easy chair, side table, and lamp. I actually had to move furniture in order to access the thermostat. I thought that was a very strange arrangement. Since I was on the executive floor, the lounge on the floor provides a simple buffet breakfast. It started at 7 AM on Saturday. Since I was catching a shuttle at 7:30, wanted to grab a quick breakfast. While cold items were available at 7, the two hot items had not yet appeared at 7:15 when I returned to my room. While a small thing, certainly not up to Hilton’s service standards. Overall a quiet, well maintained hotel.

  • Stayed April 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MVTeacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jimwaldvogel, General Manager at Hilton Minneapolis/Bloomington, responded to this review, May 2, 2011
Dear Valued Guest,

Thank you for your feedback on your recent stay with us. I am pleased that you enjoyed your stay with us. Please accept my apologies that the light was missing out of your room at the time of your stay and that the hot items were delayed in the Executive Lounge. We have addressed these issues with our department managers to ensure that we will live up to Hilton Service Standards and hopefully outdo them. We do hope that the next time you are in town you will stay with us again and please do not hesitate to contact the front desk, or myself with any small issues.

~Jim Waldvogel, General Manager
jimwaldvogel@bloomingtonhilton.com
952.893.9500
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Grange Park, Illinois
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed April 1, 2011

Drove past hotel, had reservations elsewhere but had to stop in to see if we could get room there. Very helpful front desk. Got rooms, cancelled other hotel. We did pay more, but worth it! We r Hilton honors members n got to use executive lounge...ahhhh. If cost is high for u but planning a special night, just book it. Workout room exceeds all others n has glass wall overlooking pool (nice if u have older kids, u can work out n watch them in pool, n just go in if they need u) had a nice restaurant attached, but we were so busy at mall of America w/kids, we didnt get to eat at hotel restaurant, darn! Shuttles to MOA were great, hotel did fantastic job. Would luv to go back!

  • Stayed March 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jstark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn Park, Minnesota
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 29, 2011

Stayed here for the weekend with some friends. Very clean, modern rooms and hotel in general. All you can eat breakfast was included in the price of our room and was good including an omelet making station! Excellent customer service. We took free shuttle to Mall of America and service was prompt and friendly. Front desk staff very friendly as well.

Only real complaints were that the rooms had full size beds (I was surprised with this new and modern hotel they weren't queen size beds.) and the chemical levels in the pool and hottub were very high and we couldn't enjoy them as long as we wanted because of the fumes.

Although we did not use the fitness center, it was large and well equipted with elipitcals, treadmills, free and other weights, kettle balls, etc...everything you need to get in a work while away from home.

Overall great value for our money and we would stay here again, especially if a trip to the MOA is in our plans. I think this hotel would be EXCELLENT for the business traveler.

  • Stayed March 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amy1510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 26, 2011

Overall one of the best hotels in the Twin Cities. We stayed for one night over the weekend and wished we could have stayed longer. The room was very clean, king size bed was exceptionally comfortable, and the bathroom was spotless. I would definitely make another reservation if we venture up to the cities again.

  • Stayed March 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank em_khoon03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wausau, Wisconsin
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 17, 2011

The hotel staff was very good to work with and the shuttle driver put up with numerous airport delays to pick us up on time. The stay and park feature allows you save money but also enjoy a nice place like the Hilton. The resturaunt on the first floor was nice. Definitely will stay there again.

  • Stayed February 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jsamz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Minneapolis/Bloomington

Property: Hilton Minneapolis/Bloomington
Address: 3900 American Boulevard West, Bloomington, MN 55437
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bloomington
#2 Green Hotel in Bloomington
#3 Business Hotel in Bloomington
#3 Luxury Hotel in Bloomington
#7 Family Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Minneapolis/Bloomington 4*
Number of rooms: 256
Official Description (provided by the hotel):
Located nearby Mall of America and Minneapolis St. Paul International Airport, this contemporary Hilton property, with its glistening glass and brick exterior, offers guests unparalleled friendly service in a warm and welcoming environment. The full service Hilton Minneapolis/Bloomington will provide every array of amenity and serve as the perfect destination for both business and leisure travelers. Coupled with our premiere food and beverage offerings in our savvy Bloomington ChopHouse Restaurant and the Olive Lounge, we aim to delight your senses. ... more   less 
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TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Orbitz, Booking.com, Travelocity, HotelsClick, Jetsetter, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Hilton Minneapolis/Bloomington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Minneapolis/Bloomington Hotel Bloomington
Hilton Bloomington
Bloomington Hilton
Hilton Minneapolis/Bloomington MN, North America

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