We booked this hotel via Priceline and were pleasantly surprised at the value and the brand name.
Upon arrival, initial check-in was a breeze. Unfortunately the hotel shares an attached ramp with a neighboring business and you have to drive around until you're at the top level, their requirement. They give you a parking pass to place in your vehicle but we got ticketed (not a legal ticket) by the parking ramp monitors because we were told "the next time you get to your vehicle.
After I parked and went up to the 9th floor.....we found that the key given to us did not work in the door. Very annoying. Back to the lobby where now there was a plentiful line and only two people working the counter. Key re-programmed and now works.
The room is nicely sized for two people and includes a nice sized TV, sitting area, small fridge, work table and great view of MSP. I forgot my contact lens solution so I called the front counter and spoke to the woman who spoke broken English. I called to find out if they sold and lens solution. I was told "yes" and then "I'm checking people in" then click. That was nice.
Next day we headed out and came back in the afternoon to find our key NOT working AGAIN. More than annoying again. Back to the lobby where a deep line of people and only two people working again. Key re-programmed and in we go.
We rated this hotel based upon amenities and comfort, not the staffing our customer service, that failed. Give this place a go, you'll likely be happy as long as you remember your lens solution and don't need a new door key.
- Official Description (provided by the hotel):
- Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more less
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- Also Known As:
- Holiday Inn Bloomington
- Bloomington Holiday Inn
- Crowne Plaza MSP Airport - Mall Of America Bloomington, MN, North America