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“OK for a quick 1 night stop”

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Crowne Plaza MSP Airport - Mall of America
Ranked #33 of 43 Hotels in Bloomington
Brisbane
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“OK for a quick 1 night stop”
3 of 5 bubbles Reviewed March 4, 2013

I had just the 1 night, which included most of an afternoon. In house bar and restaurant was just ok, service was friendly, food quality could have been better.

Room was clean and quiet.

Breakfast service was slow. Another customer asked 3 times for a special order before it came. Buffet wasn't that great.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1TRMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review, March 20, 2013
Dear Ben W,

Thank you for your feed back in regards to your stay at our hotel. I am pleased to hear that you liked our friendly service and room accommodations. Our hotel is very proud of its level of service, cleanliness and quality of its product. However, we are sorry that the food quality and breakfast service did not live up to your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. Your review will be used to consider needed improvements. I appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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528 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Hibbing, Minnesota
Level Contributor
85 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed February 27, 2013

My husband and I stayed here on a layover. We are both pleased to have chosen this hotel; our first stay. Attentive and helpful staff; great shuttle service; and large, quiet, CLEAN, rooms! We shared Chicken Carbonara and hot wings in the restaurant for supper and are still talking about how GREAT the Carbonara was! Compliments to the chef! We had the buffet breakfast in the morning which was just "okay"..typical buffet with french toast, bacon, sausage, eggs, fruit, cereal, muffins..for $10. Or you could order off the menu. We will stay here again! You won't be disappointed!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susieq1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed February 26, 2013

This hotel is great , the staff are really helpful , close to airport and mall of America , they recognize priority club and the rooms are really big , the restaurant and bar are really friendly, the shuttle bus is very convenient and reliable

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milledgeville, Georgia
Level Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed February 23, 2013

Just here for a quick overnight in the St. Paul area. My king bed room on the 13th floor was decently sized and had a view of the airport runways. Bed was comfortable, bathroom looked like it was recently redone (nice quality toiletries), furniture was fine, tv was an ok flatscreen, and the carpet was older, but clean. There's a large pool area and a fitness room which we did not have time to try. Front desk staff was great on both ends of the stay.

Only issues were: this particular room was opposite the elevator shaft, so you could hear a slight low pitched noise whenever the elevator was running. Also, the HVAC unit's fan was a little noisy when it was on - not a big deal, but worth noting if you're a light sleeper. Key access from the top of the parking lot to the hotel wasn't working correctly, and had to get buzzed in. Overall, I would probably stay again and hope for a different room.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terminaldegree07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

We stayed at this hotel on a Saturday night with an early flight Sunday morning. Check-in was a breeze & the room was clean with comfortable beds & pillows. We used the shuttle Saturday afternoon & went to the Mall of America. Very nice perk to have that & the drivers were very friendly. Had to be at the airport at 4 & the driver & shuttle to the airport was excellent. The pick up on our return was very prompt & when the driver dropped us off to our car-our car had a dead battery. The driver was very eager to help us get a jump but we had a battery pack in our vehicle so we didn't need to use his services (but very nice for him to offer) Remember not to leave anything plugged in- in your car. I had left my phone charger & that killed the battery!
Great hotel & we will stay again!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeannajj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed February 17, 2013

Stayed at the Crowne with my kids and it had nice clean rooms and provided shuttle to the mall and airport. I would stay here again. Staff was friendly and was within minutes from the mall of america. I would probably now consider the Crowne for other locations as well.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BellaAng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Crosse, Wisconsin, United States
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed February 16, 2013

We booked this hotel on Hotwire and were very pleased when we received our result. This hotel is in a perfect location. Close to the MOA and light rail is right outside the front door. It makes for easy access to everything in The Cities without having to drive. It is nice to have a hotel that doesn't charge for every extra...parking is free, internet is free. The rooms are nicely decorated, clean, and have good views. The only issue we had was when checking in. However, this is because we booked through Hotwire and added an extra night so we had two reservations. I wanted to ensure we wouldn't have to switch rooms the next day so I inquired about this at check in. I was told they couldn't guarantee this. However, as I asked further questions the attendant nearby overhead the conversation and claimed that "yes they could." So in the end we were able to ensure we had the same room and only had to check out and check back in the next day.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnsonkristi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim K, Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review, February 18, 2013
Dear ILfam5:
Thank you for the great review. We are glad to hear that you and your family had a great trip and had a great stay at our hotel. We hope you come back soon and see us again.

Sincerely,

Jim Kasper
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza MSP Airport - Mall of America

Property: Crowne Plaza MSP Airport - Mall of America
Address: 3 Appletree Sq, Bloomington, MN 55425-1635
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #33 of 43 Hotels in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza MSP Airport - Mall of America 3.5*
Number of rooms: 430
Official Description (provided by the hotel):
Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more   less 
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza MSP Airport - Mall Of America Bloomington, MN, North America

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