I had an awful experience. I was in Minneapolis for a quarterly retreat. The day our group arrived from our respective cities, we convened to have lunch at the restaurant there. Talk about unfriendly. That is putting it mildly. We all joked about how cold the staff was in that restaurant but was so relieved when we arrived at the Gainey Conference Center where the service was completely different and made up for the Crown Plaza's lack of hospitality in the restaurant. Anyway, I called the Crown Plaza Hotel (CPH) from the Gainey Retreat Center to book a room for Saturday night Dec. 8, 2012. It was already after midnight, into Saturday already. I did not book online as I typically would because I didn't have access at the time. However, I was trying to stay get closer to the airport as I would be leaving early Sunday morning. Well, I arrived at the CPH to check in and gave them my reservation number for the $89 rate and was told that my reservation was for Dec. 7, 2012 and they were oversold. I asked them how could you make a reservation for Dec. 7 when it was already Dec. 8 when I made the reservation? The young pregnant woman at the desk told me well that depends on what time it was where the reservations were made. WHAT?! Now I have spent 17 previous years in the Travel and Tourism industry and I know better than this kind of non-sense. Does that mean that the CPH will not honor the service that they have outsourced to a far off land somewhere? So she told me that she couldn't help me. Basically, I was SOL. I asked for the manager and she said she was the manager. I was persistent as I was now stranded and nowhere to go. She eventually gave me a handicapped room and gave me the charge slip to sign. I told her that she charged me the full rate for that night and that she should honor the rate that I booked. She made it clears that no she would have to charge me the full rate as she was doing me a favor anyway. I couldn't believe what this hotel was doing to me. I had no choice but to sign but next to my name I indicated that it was "under duress." The guys that were a part of the retreat group joked that the woman saw all those other people that were there to shop at the mall for the holiday and she didn't care that it was their fault. She knew that she could fill every room with all the people in line behind me waiting to try for a room. It was very noisy and after that experience, I didn't sleep at all. This place shattered my confidence in feeling safe. I just wanted to get to the airport in the morning and away from "Minnesota Nice." I filed a written complaint with the hotel and until now nearly a month later, I have yet to hear from them.
- Official Description (provided by the hotel):
- Welcome to Minneapolis/St. Paul! Enjoy your stay at the closest Crowne Plaza Hotel & Suites to the Mall of America and MSP International Airport! The Crowne Plaza Hotel & Suites MSP Airport / Mall of America is located in the heart of Bloomington, MN and is 15 minutes from downtown Minneapolis or St. Paul the Target Center and Mpls Convention Center. Suites: We offer more than 100 beautifully decorated suites with bedroom and spacious living room. All suites are equipped with two televisions, a refrigerator and microwave, two telephones and well-lit dining and work table. Features: The hotel offers free high-speed wireless Internet in all guest rooms. A fitness room allows you to stay on that fitness plan, or relax while traveling. Everyone enjoys our Junior Olympic sized pool. Meetings: We feature over 14,000 square feet of flexible meeting space. Location: For your convenience, we are located off of I-494 and 34th Avenue at the intersection of E. American Blvd & 34th Avenue with free parking. ... more less
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- Also Known As:
- Holiday Inn Bloomington
- Bloomington Holiday Inn
- Crowne Plaza MSP Airport - Mall Of America Bloomington, MN, North America