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“Avoid the pool view” 2 of 5 bubbles
Review of Crowne Plaza Hotel Minneapolis - Airport West Bloomington

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Crowne Plaza Hotel Minneapolis - Airport West Bloomington
Ranked #15 of 43 Hotels in Bloomington
Certificate of Excellence
GreenLeadersBronze level
DALLAS
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Avoid the pool view”
2 of 5 bubbles Reviewed November 16, 2011

Overall I was pretty disappointed. I was in a pool view room. This room overlooked the large indoor pool. Unfortunately, this large tiled area is a huge echo chamber, and any sound from someone walking, dragging a chair across the floor, driving the clanky room service cart, etc., made a booming noise throughout the area. Additionally, even though I was a hallway and an additional 4 rooms away from the elevator, I still got a very loud notification each time the elevator went into motion, day or night. ESPN and ESPN2 were mysteriously not working, although other channels were. Fitness center was decent, but I still hate that they put them inches from the indoor pool, so that the humidity is 103% in the workout room. The parking is very poorly laid out, and the roads in the vicinity are awkwardly one way and even barricaded in some cases.

  • Stayed November 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank YoungTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCARE at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, November 18, 2011
Dear Youngtexan,

Thank you for taking the time to write your review. I do apologize for any inconvenience that you have experienced. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We appreciate the feedback that we receive as this is crucial for us to improve the products & services that we offer.

Sincerely,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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827 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (163)
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English first
Winnipeg, Canada
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 13, 2011

Stayed for 2 nights, was pleasantly surprised. Great location for everything I was ther for (shopping and sightseeing). Easy to get to driving in from the west. I thought the rooms are getting close to the time for an update, however very clean and modern considering the age of the last remodel. Pool area was just fantastic. WiFi worked great, beds were comfy and staff was very helpful.

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank restless2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, USA
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 bubbles Reviewed November 4, 2011

This is not an airport hotel! It is a twenty minute ride from MSP and the shuttle only runs once an hour, When it does run, the hotel staff tell the driver to wander around the adjacent office park and drop off guests who are too weak, old, or lazy to walk the quarter mile without delaying the airport crown.
It's the only hotel on three continents that I have ever experienced that put the lobby stop on the elevator between floor 1 and floor 2. (And then provides no indication on "Floor 1" that the lobby is somewhere else.

  • Stayed November 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank TDATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TBlackwell, Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review, November 25, 2011
We do provide free shuttle service for our guests coming to and from the airport. Because we do provide this free shuttle service and are within ten miles of the airport, we are considered to be an airport hotel. We like to provide the best service possible for our guests, by offering to take them to the offices next door. Thank you for your feedback. We appreciate you taking the time to provide your comments so we can better service our guests.
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Fargo, ND
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed October 31, 2011

I booked this room through the site for $80 a night. Overall it was nice. The fall decor outside was beautiful when we pulled up, the bar was cozy, the staff was friendly and overally our room was clean. The beds were full however not queen sized as stated when I booked our room but it was just one night and they were comfortable enough. My only complaint is that the carpet was very dirty with stains and I kept my shoes on most of the time. I wouldn't rate the hotel as a whole by the carpet in our room as it overall was nice and especially for the price we would definately stay there again.

  • Stayed October 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank leslie51926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 24, 2011

This was my 2nd visit to this hotel this year.
Rooms and beds very comfortable and quiet.
I received a warm welcome from the staff who accommodated any of my requests efficiently.
Breakfast buffet was good too.

Looking forward to my next stay when I visit my companies HQ again

Room Tip: request 5th floor if you are a light sleeper.
See more room tips
  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rayl68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 11, 2011

Pros: close to the airport and Mall of America, just off the main highway
Lobby area has been upgraded
Looked like a great deal in happy hour - busy bar etc
Standard Crown Plaza Room - comfy bed etc. Pretty quiet and a good night sleep
Got a great price online - which made it good value

Cons: Hotel is abit isolated - u need car or shuttle service
Bathrooms are abit tired
Corridors were still being refurbished - strange carpet ( like space wars!!)

  • Stayed October 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pedeva99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Midlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 10, 2011

Stayed here for 3 night.
Pros:
Clean
Comfy bed
Friendly staff
Free Shuttle to/from airport and mall of America

Cons:
Bed could have been bit bigger to match quality of hotel
No close bus routes, so had to rely in shuttle

Would recommend

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank katieb_86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Minneapolis - Airport West Bloomington

Property: Crowne Plaza Hotel Minneapolis - Airport West Bloomington
Address: 5401 Green Valley Drive, Bloomington, MN 55437-1002
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Bloomington
#5 Business Hotel in Bloomington
#11 Family Hotel in Bloomington
#11 Romantic Hotel in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Hotel Minneapolis - Airport West Bloomington 3.5*
Number of rooms: 256
Official Description (provided by the hotel):
The award winning Crowne Plaza Bloomington is The Place to Meet. Whether you re here on a business trip, attending a meeting, on vacation or shopping at the Mall of America , your comfort and success are paramount. Located in the heart of the Bloomington, MN business district and just minutes from the Minneapolis/St. Paul International Airport (MSP) and the Mall of America (MOA) with easy access to both downtown Minneapolis and St. Paul. Complimentary transportation is available to MSP Airport as well as Mall of America. The Crowne Plaza Bloomington hotel near Mall of America features a contemporary hotel design and leading edge technology that includes complimentary high-speed Internet access throughout, 42 high definition televisions in every room, a state-of- the-art fitness center with Precor equipment, core and balance accessories, and a Jr. Olympic sized indoor pool. Comfortably appointed hotel rooms, a full service restaurant and lounge, and the Priority Club Rewards hotel loyalty program makes this hotel The Place to Meet. The hotel was featured on NBC s Today Show for its unique women s floor, featured as one of the Best Airport Hotels by Business Week Online, rated one of the Top Hotels by the MSP/St Paul Business Journal, and the recipient of the Meeting Service Excellence Award from Crowne Plaza. ... more   less 
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Also Known As:
Crowne Plaza Bloomington
Crowne Plaza Hotel Minneapolis - Airport West Bloomington MN, North America

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