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Homewood Suites by Hilton Minneapolis - Mall of America
Ranked #19 of 43 Hotels in Bloomington
Minneapolis, Minnesota
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Park and Fly”
Reviewed March 5, 2014

We had a last minute change in travel plans so made a reservation by telephone. The receptionist gave me a rate and specifically said she would notify the motel that we would need the airport shuttle in the morning. However; when we checked in the hotel added $50 to the quoted rate for seven days of parking. This made the Homewood much more expensive than other motels in the area with Park and Fly options.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Wayne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, March 14, 2014
I'm so sorry for the issues you encountered with our park and fly program. However, I'm glad to see it is resolved and your credit card was refunded the $50.00. We hope to see you again soon!

Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,038 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
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English first
Fargo, North Dakota
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 4, 2014

We arrived at 2:00 AM after a delayed flight from Mexico. We called the hotel for the shuttle service. Shuttle was down for the night so Julia at the desk, directed us to cab service in the International Terminal, we hopped in a cab, and the next day they reimbursed our fare. We used it as a Park and Fly for the week. Next AM our car wouldn't start. Too cold! Katy, at the front desk, said "I'll jump your car!". They have a set of good cables right at the front desk, though she had her own. :) And away we went. Highly rate their customer service! We love this place. Stay often when in MSP. Rooms are perfect. Breakfast is just what need in the AM. Dinner at night is great.

Room Tip: All the same. We have asked for upgrades but they don't have different grade rooms. The airport...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jean m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, March 14, 2014
We truly appreciate your review! We love hearing such wonderful comments. We try our best to go above and beyond for every guest and I'm thrilled to hear we did! Hopefully the next time you use park and fly it won't be so cold:) If it is, Katie will be waiting with her jumper cables;)


Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ely, Minnesota
Level Contributor
227 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 3, 2014

Have stayed many times. Katy at the front desk went way out of her way to help with a cell phone
phone problem. The only downside at this property are the elevators. Slow and stark. One step above a freight type.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blacklake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, March 4, 2014
Thank you for your wonderful review! We love that you stay with us frequently and Katie has been an amazing addition to our staff! Thank you for recognizing her. We hope to see you again very soon.

Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fergus Falls, United States
2 reviews
Reviewed February 28, 2014

The hotel is steps away from Mall of America and has walking distance to many eating places. The employees are very willing to assist and take care of you. Breakfast was good. We did not partake in the evening food - so can't comment on that part.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jackie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, March 4, 2014
Thank you for your review! We are glad you were satisfied with your stay. Our front desk strives to give exceptional service for every guest and it’s so exciting to hear they are appreciated! We hope to see you again soon!

Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brainerd, United States
2 reviews
Reviewed February 26, 2014

The front desk girls were great! The room and everything about the room was great! Not so great was the shuttle driver showing up ten minutes late to work, which mad the shuttle leave over fifteen minutes late! That sucks when you have to catch a flight! The only flaw to the stay was this one, which potectially could have made the rest of my travels a complete disaster.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Craig J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, March 4, 2014
Thank you for your review, I’m glad our service at the front desk was impressive. I’m truly sorry for the shuttle issues. We did talk to the driver and it was definitely a one- time issue beyond our driver’s control. I completely understand how frustrating that is! We hope we will have another chance to show you how reliable our transportation really is.

Robyn Goolsbey
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Moines, United States
2 reviews
Reviewed February 25, 2014

Homewood Suites is my top choice for hotel stays. Their good customer service, honoring special rates, serving a light supper, fresh cookies, towel origami, and the suite-style home-like rooms are all features that make my business travel feel less like coping with "travelling" unpleasantness than other hotels. The only downsides for this particular facility are: the hallways are pretty long if you are at the end; the décor is starting to look like perhaps not the latest styling, a previous guest might have interfered with the alarm clock. But who can complain when you've got a beautiful big quiet room with a kitchen, living room, and 2 TVs, and a free hot supper in addition to the free hot breakfast? No complaints from me, just gratitude.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Lon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, March 4, 2014
Thank you for your review! We love that Homewood is a top choice! We truly appreciate all feedback. We hope to see you back soon, there are some exciting updates coming soon!

Robyn Goolsbey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Algona, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 18, 2014

Location and amenities make this Homewood Suites a good value. Airport shuttle makes additional stops as needed for area businesses, Mall of America, and both airports. Nice service yet makes the trip time to/from airports longer.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
2 Thank Thomas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Minneapolis - Mall of America

Property: Homewood Suites by Hilton Minneapolis - Mall of America
Address: 2261 Killebrew Dr, Bloomington, MN 55425-1881
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Bloomington
#9 Romantic Hotel in Bloomington
#12 Business Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Minneapolis - Mall of America 3*
Number of rooms: 144
Official Description (provided by the hotel):
The Homewood Suites Minneapolis Mall of America is located directly across the street from America's largest indoor shopping complex. We are centrally located and only a few miles from Minneapolis-St Paul and minutes from the airport. Guest enjoy the comforts of home with our one or two-bedroom suites that include a stove, refrigerator and dishwasher as well as complimentary wireless internet. Complimentary full hot breakfast is served daily with free evening dinner available Monday-Thursday. Park and Fly packages available. ... more   less 
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Also Known As:
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
Homewood Suites Minneapolis
Homewood Suites Bloomington
Homewood Bloomington
Hilton Bloomington
Bloomington Homewood Suites
Bloomington Hilton
Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN, North America

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