To make a long story sort, there was about 6in of snow on my car in the morning when I went out to the car. I unlocked the car and started the engine. I got out the Brush/Scraper and shut the door. The car locked itself! My Cell phone, Purse and Computer were all in the Locked and Running car. I was on my way to very important business meeting and was desperate to get my car unlocked. I called AVIS from the hotel courtesy phone and got in contact with the “road side assistant”. The man I spoke with said he could not help me because I did not have a phone number I could be reached at. I told the man that I was going to be late for a meeting that I could not miss and if someone from the hotel could be contacted about the car. He said no! The customer HAD to be there!
Fortunately the Hotel “Homewood Suites” has WONDERFULL customer service. The Hotel drove me to my meeting and they asked me if they could contact AVIS again on my behalf. When Tina and Dulce (from the front desk) called AVIS they got the same man that I talked to. He finally said that he would send someone out to unlock the car and let the front desk be the point of contact. I got back to the Hotel at noon dreading to talk to AVIS again and was absolutely thrilled that my car was already unlocked and my personal items were secured behind the front desk. Homewood suites went out of their way to make sure my stay was wonderful. Besides their wonderful customer service I cannot say one bad thing about my stay. My room was perfect, Housekeeping was excellent, Breakfast was very good and much more than I expected. Maintenance was very helpful to dive me to my meeting. The free shuttle that takes you across the street to the Mall Of America was great.
Tina, THANK YOU. THANK YOU. THANK YOU. Without your help the visit to my customer could have been disastrous.
- Official Description (provided by the hotel):
- The Homewood Suites Minneapolis Mall of America is located directly across the street from America's largest indoor shopping complex. We are centrally located and only a few miles from Minneapolis-St Paul and minutes from the airport. Guest enjoy the comforts of home with our one or two-bedroom suites that include a stove, refrigerator and dishwasher as well as complimentary wireless internet. Complimentary full hot breakfast is served daily with free evening dinner available Monday-Thursday. Park and Fly packages available. ... more less
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- Also Known As:
- Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
- Homewood Suites Minneapolis
- Homewood Suites Bloomington
- Homewood Bloomington
- Hilton Bloomington
- Bloomington Homewood Suites
- Bloomington Hilton
- Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN, North America