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“Clean room, nice staff, tight quarters...” 4 of 5 bubbles
Review of Homewood Suites by Hilton Minneapolis - Mall of America

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Homewood Suites by Hilton Minneapolis - Mall of America
Ranked #16 of 43 Hotels in Bloomington
Certificate of Excellence
Saint Louis, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Clean room, nice staff, tight quarters...”
4 of 5 bubbles Reviewed December 1, 2013

We booked a double room and confirmed with the front desk via phone the night before that we booked a room with 2 queen beds. When we got there we found out they didn't have any rooms with 2 queen beds, only full sized beds. I don't know if the gentleman we spoke with on the phone was new for just in a hurry when we called to confirm. We are 2 adults with 2 teenagers so this turned into a very uncomfortable night of sleep. The staff was nice and the hotel location was perfect, we just would have chosen another hotel had we known this ahead of time.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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983 reviews from our community

Traveler rating
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    283
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
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English first
Addison, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 30, 2013

This hotel is located across the street from the Mall of America. It is easy to get to! The comp breakfast and dinner was very good and breakfast menu changed daily. It was nice to enjoy breakfast, have a light snack at the mall, and return to the hotel for dinner. 24 hour coffee was a plus! Lobby was very welcoming and breakfast area was large with plenty of room for seating and walking around to get breakfast.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank rose m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, December 4, 2013
We are so glad you were able to enjoy our breakfast and dinner. It's our way of trying to make people feel at home. We hope you chose us again when traveling to Minneapolis. We will keep the cofee brewing:)

Robyn Goolsbey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 24, 2013

My friend and I stayed in the hotel for a girls shopping trip (this is my second time staying there) and asked the very friendly desk staff if we could get an "off the schedule" shuttle to the mall, and get as close to Macy's door as possible. Our driver Hayden told use the usual shuttle route was quite a ways from Macy's, but would do his best to get us close as possible. The parking at MOA is crazy, and we circled the mall, all the while having a delightful conversation with Hayden. I imagine that the front desk was wondering if the two ladies kidnapped him, because we were on a mission, and he spent a lot of time trying to get us where we wanted to go! What a nice young man he was. In fact, the next morning at breakfast he saw us sitting at the table and stopped to ask how our shopping turned out the day before. I hope that he is recognized for being a great representative of your hotel. Hayden, you are a true professional! We thank you--from the two Crazy Iowa Gals

Room Tip: the two bed double suite is perfect for two women traveling together. Big enough to allow some priv...
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  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, December 4, 2013
Thank you for your review! You really made an impression on Hayden and his mother, who works here also! This was only his 2nd week on the job and he was so proud to see his name on Trip Advisor. His mother copied the review and posted it every where. Iowa is their new favorite state! LOL I'm thrilled one of our employees was able to make such an impression on you and we would be honored to have the "two crazy Iowa galls" back!

Robyn Goolsbey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed November 17, 2013

We rented a king suite and it was a great experience. The kitchenette was great as was the whole living room area. There was plenty of room for us to house our things as well as get some work done. The bed was so comfortable! We were going out for brunch with the family, but the breakfasts looked delicious as we left. The shuttle to the Mall of America was very prompt and the driver was very friendly. This was an excellent location! We would certainly stay here again!

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Hsbowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, December 4, 2013
We are so glad yuo wuold stay with us again and we would be thrilled to have you back! Our drivers do their absolute best to be on time and I'm so glad they were for you. We look forward to having you stay again.


Robyn Goolsbey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
200 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 bubbles Reviewed November 12, 2013

Check in was easy, the front desk lady was nice but I think she was a little fake or condescending. I couldn't put my finger on it but something was off about her. Our room was a 2 bedroom suite with 2 double beds (wow, I didn't know how little double beds were...won't be doing that again) and a living room with pull out couch and kitchen. Clean, spacious, and free popcorn! We had to leave on the first shuttle of the morning at 4:45am and when we got down to the front desk to check out and take the shuttle the poor guy at the front desk looked like a deer in headlights. He didn't know we needed a shuttle and was only told to make 1 breakfast sack to go instead of the 5 I asked for. I VERY CLEARLY told the girl at check in we needed to leave at 4:45 and needed breakfast to go. The gentleman at the front desk apologized and said we were lucky, the bus driver was about to leave to do something else! He gave us the 1 breakfast sack and also a big handful of other food. He clearly felt bad and his excellent customer service redeemed this hotel in our eyes. Pick up from the airport was a breeze. I recommend this place but not necessarily the lady who checked us in. I hope she doesn't make that mistake again!

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KatherineNoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, December 4, 2013
Thank you for taking the time to wite a review on our hotel. I'm so sorry the desk clerk at check in didn't sound very sincere. That is a terrible first impression and I truly hope that was a one time thing. However, it's nice our overnight clerk and van driver were able to make up for it! Hopefully you will you give us another chance to WOW you with our normal exceptional service!

Robyn Goolsbey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, United States
1 review
5 of 5 bubbles Reviewed November 12, 2013

Very impressed with the conveniences this hotel had. The rooms were great & have nothing negative to say. The manager's reception & breakfast were delicious & the small store had everything that we may have forgotten.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, December 4, 2013
Thank you for taking the time to review our hotel. We trully appreciate all our guests and are so happy you were able to take advantage of our suite shop, dinner and breakfast. We try to have all the comforts of home! We h ope to see you again real soon.

Robyn Goolsbey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
3 reviews
5 of 5 bubbles Reviewed November 9, 2013

We would recommend this hotel to anyone coming to the twin cities. Whether you are staying a night or 3 months like we have, you will find that the staff at this Homewood are the most accommodating of any resort or hotel we have ever stayed at. We were in the Minneapolis area for a double lung transplant at the University of Minnesota and checked in a week after my transplant and from that moment in early August until we checked out in early November the entire staff from management, front staff, kitchen staff, maintenance and cleaning staff have been treated us like royalty. They even provided cake and ice cream when our grandkids would visit and we had birthdays to celebrate. We received cards, gift bags and dinners to encourage us and help with my recovery. The location is excellent with the Mall of America across the street and major highways going east-west and north-south just a block away and at least a dozen restaurants with in a block or two you will not be disappointed in any length of stay at Homewood Suites at Mall of America I promise. Dennis and Cathy Fish, Cedar Rapids, Iowa

Room Tip: We only stayed in one room a king suite and it was more than adequate for us even when we had grandk...
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dennis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robyn G, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, December 4, 2013
Thank you for your kind words Dennis! We miss you so much already! Having you here was like having family stay with us. Our entire team truly enjoyed every day with you and your wonderful wife. We can't wait for you to be back! Take,
Robyn Goolsbey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Minneapolis - Mall of America

Property: Homewood Suites by Hilton Minneapolis - Mall of America
Address: 2261 Killebrew Dr, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Bloomington
#9 Romantic Hotel in Bloomington
#12 Business Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Minneapolis - Mall of America 3*
Number of rooms: 144
Official Description (provided by the hotel):
The Homewood Suites Minneapolis Mall of America is located directly across the street from America's largest indoor shopping complex. We are centrally located and only a few miles from Minneapolis-St Paul and minutes from the airport. Guest enjoy the comforts of home with our one or two-bedroom suites that include a stove, refrigerator and dishwasher as well as complimentary wireless internet. Complimentary full hot breakfast is served daily with free evening dinner available Monday-Thursday. Park and Fly packages available. ... more   less 
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Also Known As:
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
Homewood Suites Minneapolis
Homewood Suites Bloomington
Homewood Bloomington
Hilton Bloomington
Bloomington Homewood Suites
Bloomington Hilton
Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN, North America

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