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“Nice rooms & good food”

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Homewood Suites by Hilton Minneapolis - Mall of America
Ranked #18 of 42 Hotels in Bloomington
Atlanta, Georgia, United States
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice rooms & good food”
Reviewed August 26, 2012

Stayed here in July 2012 for a family reunion. Friendly staff, airport shuttle to & from airport & Mall of America. I had a double room and it was a spacious. Our banquet was catered by the hotel and it was pretty good. Breakfast nor continental breakfast was NOT included.

Room Tip: Sleeps 4 comfortable but enough space to accomodate 2 air mattesses if needed.
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  • Stayed July 2012, traveled with family
    • Value
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Helpful?
1 Thank MzVickie30039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, August 28, 2012
Thank you for your response. I am happy to hear that we exceeded your expectations and made your family reunion a success. We look forward to seeing you during your next visit to Mall of America.

Tony Lawler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
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English first
Danville, California
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2012

We stayed at this Homewood Suites this past week for one night while visiting the famed, Mall of America.

Overall, this hotel was okay and I would recommend it. But I must admit, I'm used to expecting a little more from Homewood Suites. Maybe it's because this particular chain of hotels has always been so awesome to families like ours in the past that I'm judging this one a little too harshly.

We arrived too early to check in and the staff did store our luggage for us, but they neglected to tell us about the Shuttle to the Mall, which would have been nice to use.

That fairly summarizes my whole experience with this hotel--they were okay, but didn't really seem to go out of their way for us. No games for us to play in the lobby, which my 11 year old always looks forward to. The pool was really, really chlorinated (which I guess is better than the alternative, but still...). Room was clean, and they did put out some cookies for us. Breakfast was good, and the staff there seemed cheerful and helpful.

Next time, I think we'll try another hotel in the area.

  • Stayed August 2012, traveled with family
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Helpful?
Thank Gemma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, August 28, 2012
Thank you for your response. I am sorry to hear that we fell short of your expectations during your last visit. Our Front Desk should have informed you or our complimentary shuttle service that runs once an hour to the Mall of America. You also mentioned games for your children. We also should have mentioned that the have board games available at the front desk for our guests. We pride ourselves on exceeding our guest’s expectation and I will address the issues that you experienced during your stay.

Tony Lawler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 23, 2012

What a great place to stay! Perfect location!!! Right across the street from Mall of America and within minutes to the airport. Stayed here and went to a Twin Game one day and Mall of America the next. We just walked right across the street and we were in the Mall or at the Light Rail which you can take to the game. This hotel was very nice. Staff is very helpful and friendly. Very good breakfast and evening reception.

  • Stayed August 2012, traveled with family
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Helpful?
1 Thank Renee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, August 28, 2012
Thank you for your response. I am glad to here that we exceeded your expectations. We look forward to seeing you during your next visit to Bloomington, MN

Tony Lawler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Valley
Level 3 Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 2, 2012

We stayed at this Homewood Suites (HS) for about a week. We are regular Hilton Diamond members. This is an older HS with some updates, such as TV and gym equipment. These are expected in staying at any Hilton Homewood Suites.

Pros- Clean rooms. Convenient to the Mall of America. Shuttle service every hour, to and from the Mall. Easy access from the Hwy. Near the Airport. Internet service was good.

Cons- Complimentary breakfast was limited on selection and quality was just ok. The evening meal was worse, seems that no effort/plan to make it delicious compared to other HS.
The cable selection was very limited. The rooms are dark and seem dingy, especially the carpets.
Our kitchen sink had a leak once we arrived on our first day. On our third day the kitchen faucet was not working. We were gone the entire day, arrived back to the hotel around 4:30 PM and housekeeping forgot to clean our room. We called the front desk to check why it was not cleaned, after a few minutes later we were told that there was a do not disturb sign. We doubled checked to see if the sign was in our front door but it was not, possibly, the maintenance personnel put it up during faucet repair?
There are a few things that can help such as upgrading the carpets and brighton up the rooms.
Providing better cable selection, such as Direct TV. Training staff better in all areas, especially customer service!!!

  • Stayed July 2012, traveled on business
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Helpful?
Thank GNAK62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, August 4, 2012
I am truly sorry that your experience was not a positive one. You mentioned that the hotel appeared to have some areas that were updated. The hotel was completely renovated from top to bottom beginning in 2010 and ending April of 2011 including all of the carpet that you mentioned. We have our carpets professionally cleaned every 3 months and we perform cleaning in-house in between their visits. This is a necessity for our high volume location. I am sorry for the issues that you experienced with your sink and housekeeping service. I am sorry that we fell short of your expectations during this visit and hope that you will give us another chance to exceeded your expectations next time your are in town.

Tony Lawler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnesota, Usa
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 31, 2012

Stayed one night at Homewood suites. Great location and price. Teenage girls went to mall which is right across the street. Adults went to Shakopee for horse racing. Room was nice. Pull out couch typical - thin mattress. Love the early evening warm cookies. Complimentary breakfast was good. Will stay there again.

  • Stayed July 2012, traveled with friends
    • Value
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Helpful?
Thank Twincher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, August 4, 2012
I am glad that you chose us for your “quick getaway”. We appreciate your feedback and look forward to seeing you next time you are in town.

Tony Lawler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus NE
Level 5 Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 30, 2012

Stayed at Homewood Suites directly across street from Mall of America on 7/29/12. Made reservations through Hilton site and found our check-in to take just minutes when we arrived early. Purpose of trip was to visit Mall of America for the day and it was a 5 minute walk at most to get to entrance of Mall. They did have a shuttle if we wanted. Room was a 2 room suite and was clean and location was what we requested. Hotel was quiet, but be prepared for some airport noise early in the evening and in the morning since airport is quite close. Noise was not a major inconvenience. Only "downside" was the morning breakfast which actually was adequate for what we needed, but subpar to some hotels we have stayed at. Dining area was nice and staff was very friendly. Will stay again when in Minneapolis/St. Paul area.

  • Stayed July 2012, traveled as a couple
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Helpful?
1 Thank Rich94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, August 4, 2012
I am glad that you enjoyed your stay with us. We are always looking for ways to improve our hotel. Although we have certain standards that we have to work within, we continue to look at different menu items for our breakfast and dinners. We look forward to seeing you next time you are in town.

Tony Lawler
General Manager
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Atlanta
Level 4 Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 24, 2012

I have stayed here on two occasions and found it to be great. When I am traveling for work I need a few things (1) place nearby airport and destination, (2) reliable internet connection and sufficient work space, (3) clean and comfortable sleep quarters. This hotel accomplished all three, plus had a great breakfast and shuttle which took me to my client's office.

I also got the wake up call at the time I requested and the paper was waiting for me at the door in the morning. There really isn't much else to say about this hotel. It is a very viable option for business travelers.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GeorgiaTech_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony L, General Manager at Homewood Suites by Hilton Minneapolis - Mall of America, responded to this review, August 4, 2012
Even though we are across the street from the Mall of America majority of our business comes from corporate travel. Since we are an all suite hotel, it gives you the opportunity to stretch out in our 2 room suites with fully equipped kitchens and living areas. We look forward to your next visit.

Tony Lawler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Minneapolis - Mall of America

Property: Homewood Suites by Hilton Minneapolis - Mall of America
Address: 2261 Killebrew Dr, Bloomington, MN 55425-1881
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Bloomington
#9 Romantic Hotel in Bloomington
#12 Business Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Minneapolis - Mall of America 3*
Number of rooms: 144
Official Description (provided by the hotel):
The Homewood Suites Minneapolis Mall of America is located directly across the street from America's largest indoor shopping complex. We are centrally located and only a few miles from Minneapolis-St Paul and minutes from the airport. Guest enjoy the comforts of home with our one or two-bedroom suites that include a stove, refrigerator and dishwasher as well as complimentary wireless internet. Complimentary full hot breakfast is served daily with free evening dinner available Monday-Thursday. Park and Fly packages available. ... more   less 
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Also Known As:
Homewood Suites By Hilton Minneapolis - Mall Of America Hotel Bloomington
Homewood Suites Minneapolis
Homewood Suites Bloomington
Homewood Bloomington
Hilton Bloomington
Bloomington Homewood Suites
Bloomington Hilton
Homewood Suites By Hilton Minneapolis - Mall Of America Bloomington, MN, North America

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