The hotel is very close to the mall and the water park and has a great location. It was also nice to use the shuttle to the mall to avoid the crazy traffic and parking. We stayed in a one bedroom suite which was clean, comfortable for two adults and two kids on the pull out sofa. They did not complain and said they were comfortable. It was also nice to have a door to close as that allows someone to sleep if others get up early. I as concerned about the televisions after looking at the photos but they were all of the flat screen type, there was one in the bedroom and on in the living room area. The boy was jacked that he could play video games and control the TV from a video game controller attached to the television. It was also nice to have a full sized coffee pot, silverware, plates, things you don't usually get when you stay at a hotel. The pool area was large, clean and even had an adult hour. I would say that the breakfast buffet, (one less expense) was a notch ahead of the regular fare you get with this hotel chain and was well attended. As others have said, the staff was just awesome, they go out of their way to make sure you are happy and that you get the best deal. We had to check out early due to weather concerns and were only charged a half day which put a smile on my face for sure.
The reason I could not give it an "excellent" rating is that it is in dire need of a remodel, I have seen updated versions of the rooms at this particular hotel chain and they have stainless steel appliances in the rooms for example. Some other complaints were that the hot tub had way too much chlorine, orange juice tasted funny and there was food crud on the room service menu but I consider these minor things. I would give it a five star if it was updated and hope that this hotel chain puts this hotel on the top of the list because the staff really cares. I will stay here again.
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- Also Known As:
- Residence Inn Bloomington Hotel Bloomington
- Bloomington Residence Inn
- Residence Inn Bloomington By Mall Of America MN, North America