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Holiday Inn Express Hotel & Suites Bloomington West
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Reviews (311)
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All reviewsworld markettrader joe's across the streetfront deskthe breakfast areacinnamon rollsthe shuttle driverbloomington westshort drivenice staylate at nighttwo queen bedssmall poolnorth towerbreakfast stafflarge roomfree breakfastpull out couch
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Reviewed July 15, 2014

This is the best HI Express. The staff was very friendly, rooms are amazing, landscape is beautiful and they are just so accommodating. Internet is lightening fast and great hot water and very long relaxing tubs (very important to me). The shuttle service to the mall of America was a nice bonus. Thank you HI for such a lovely stay.

Stayed: July 2014, traveled as a couple
1  Thank IndySig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXBloomington, Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this reviewResponded July 17, 2014

Wow. Thank you for the great review. We area extremely fortunate here at the Holiday Inn Express Bloomington West to have such a fantastic staff. I was very please to hear they took such good care of you. Please be sure to check us out again the next time you are in our area.

Jeff
Guest Service Manager

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Reviewed July 8, 2014

We were very pleased with the room. We were even happier when they told us that we had been upgraded! The beds were extremely comfortable and my kids really enjoyed the breakfast. We found it very convenient to driving to the Mall of America.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Service
Thank JenniferMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXBloomington, Front Office Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this reviewResponded July 15, 2014

Thank you for the great review. I am very glad to hear our staff took such good care of you. Please be sure to check us out the next time you're in the Bloomington area.

Thank you

Jeff
Guest Service Manager

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Reviewed July 8, 2014 via mobile

I recently stayed at this property with some family. Friendly staff, clean hotel, great breakfast. We used the free shuttle to the Mall which we found very efficient and quick. Hotel is very close to the mall and IKEA.

Stayed: May 2014, traveled with family
Thank sarahb1589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXBloomington, Front Office Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this reviewResponded July 15, 2014

Thank you for taking the time to give us such a great review. I was glad to hear you were able to experience a lot of what the Bloomington area has to offer. Please let us know the next time you are coming to town so we can give you another five star stay.

Thank you

Jeff
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2014

This was a first time stay for 2 nights with 5 people - the youngest 16, so basically all grown ups. We had a 2 bed with pullout sofa room. It was spacious and comfortable, all while very clean. I agree with other reviewers that the elevator service can be slow, especially when you are on the 6th floor. Breakfast was excellent both mornings, and kept well stocked by the staff. The front desk is especially helpful. My reason for not giving it a "5" rating is when you walk in their signature smell is chlorine from the pool. Both the downtown Twin Cities and MOA are very accessible from this location.
I would definitely stay there again.

Room Tip: I would recommend an upper floor even though the elevator service can be slow. I would be wary of the pool smell on the 2nd floor.
  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Barb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this reviewResponded July 30, 2014

Thank you for taking the time to leave a review on the "Great place to Stay". Our rooms are excellent for larger families with having multiple beds in most rooms. We value being able to accommodate both families and corporate travelers with our large rooms. I do apologize for the lack of speed of the elevator and will pass along your comment to our maintenance team. We appreciate your valued feedback and look forward to your next visit to Holiday Inn Express and Suites Bloomington Mpls Arpt Area West

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Reviewed June 19, 2014

First time stay at this hotel for three nights. The hotel was clean and quiet and only a short drive to MOA. Enjoyed both the free Wi-Fi and hot breakfast each morning.

One issue to be aware of is the elevator service. There does not appear to be a housekeeping elevator so be prepared for a lengthy wait (5 - 10 minutes) for an elevator in the morning when guest are going down to breakfast and housekeeping staff are attempting to transfer over loaded carts on and off the elevators. There is also no indicator on the elevators to show if the car is going up or down, and the floor indicator only works on some floors. While not a huge problem, issues with the elevators added a degree of frustration to an otherwise very pleasant stay.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank jollybeggar1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEXBloomington, General Manager at Holiday Inn Express Hotel & Suites Bloomington West, responded to this reviewResponded July 31, 2014

Thank you for taking the time to leave a 4 Star review on your recent stay at Holiday Inn Express and Suites Bloomington Mpls Arpt Area West. I appreciate all of the valuable feedback that you were able to provide on your experience. I am happy to hear that our location was convenient for you to travel to the MOA and hope you were able to utilize our complimentary shuttle for those travels. I do apologize for the concerns with the elevator and will be sure to stress the importance with our staff of making sure that our guests are first when using the elevators. Thank you again for all of your comments. I hope you give us an opportunity to show you 5 Star service on your next visit to Bloomington.

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