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“Superior Service with Attention to Detail” 4 of 5 bubbles
Review of Hilton Minneapolis/St. Paul Airport Mall of America

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Hilton Minneapolis/St. Paul Airport Mall of America
Ranked #13 of 43 Hotels in Bloomington
Certificate of Excellence
GreenLeadersSilver level
Exeter
Level Contributor
64 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Superior Service with Attention to Detail”
4 of 5 bubbles Reviewed September 30, 2012

Though this is an airport property and somewhat of an older property, the service delivered was excellent and exceeded my expectations.

Let's be frank. This is an airport Hilton and my expectations weren't high based on previous experiences. However, initial impressions were of a large open lobby with a professional staff that I found to be efficient, empathic and proud to be Hilton employees. I was welcomed warmly as a Hilton Honors member, my pre arrival requested were acknowledged and confirmed. These little things often make the best impressions because far too often they're forgotten.

My room was on the tenth floor and I found it to be above average in size, cleanliness and appointments.

Overall, I was impressed and would welcome the opportunity to stay at this property again.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Keith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, October 10, 2012
Thank you for the terrific feedback! Our team takes great pride in representing Hilton and I'm glad to hear that your pre-arrival requests were handled proactively and professionally.

Safe travels and come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,331 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
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  • English first
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English first
Eagan, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed September 28, 2012

heater failure, shower leaking, outlets not working, pricy. Rooms clunky designs, tiny bathrooms, doors run into each other. one side of the hotel behind the highway, extremely noisy. Can hear my neighbor flushing. Place is clean overall.

  • Stayed September 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dapne s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, October 10, 2012
Thanks for taking the time to review the hotel. Your room certainly didn't live up to either of our expectations and for that I'm truly sorry. We will make every effort to isolate your reservation, locate the room and correct the deficiencies noted.

In the meanwhile, I certainly hope you give us another opportunity to earn your trust and select a room that meets your functional needs and style preferences.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Level Contributor
180 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed September 26, 2012

We stayed for two nights. Checking was easy and fast. Older property, but in great condition. Room and property were very clean. Took shuttle to MOA and to the train for going down town. Shuttle drive was very helpful. Staff in the lounge was top-notch.. breakfast brunch was just right.. I will stay there again.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sdgibsonlp62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, September 28, 2012
Thank you very much for the great feedback. We look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Finland
Level Contributor
150 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed September 20, 2012

Got here in the evening taking the hotel bus shuttle from the airport. Called the hotel and they picked me up in 10 mins.

Checkin was fast and friendly and I got a quiet room as requested. Room was fairly large and in rather good condition.

Executive lounge was still open for a few minutes so I got some fingerfood as well as a drink. Staff was in lounge was very attentive and was offered a last drink before closing down. Great service !

Internet was both fast and stable.

I had breakfas in the restaurant which was a slightly below standard Hilton. Except for this, everything was really great.

I would definetely stay here again.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MustaPekka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, September 21, 2012
Thank you for your kind review! We'll celebrate your great feedback with the team members at reception desk and in the executive lounge. We'll also review your feedback with our folks in the restaurant and discuss ways to make your experience perfect on the next visit.

We appreciate your business and look forward to serving you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Paris, OH
Level Contributor
61 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed September 17, 2012

We stayed one night at this hotel and it was a very positive experience! We stayed on the executive floor and were treated to free beverages and snacks. The gathering room on the top floor was a great place to see the surrounding area, including the Minnesota National Wildlife Refuge across the street. The room was very clean and quiet.

Room Tip: The executive floor is worth the extra money.
See more room tips
  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, September 20, 2012
Thanks for taking the time to write a review. Many of our regular guests think of the Executive Lounge as our best kept secret (until now.) Safe travels and thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
68 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

The Hilton in Minneapolis was vey gracious by allowing us to check in early as we started our shopping adventure at Mall of America...
Our room was clean our floor was very quiet, we chose this hotel because we did not have a car. The shuttle picked us up from the airport, took us to the Mall of America, brought us
Back to the hotel at a designated time. Then we had a snag, our flight was earlier than the workstart day of the hotel shuttle, . Thru conversation our driver informed us we had no problem
As he would arrange transportation (Goldstar cab ) he did and we made the airport with plenty of time, Hilton/mall of America Bloomington, also gave us brochures and coupons for the Mall....I was glad we were also close to the airport , as the cab meter was a-tickin...thank-you staff at the Hilton!

  • Stayed September 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bpuffin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, September 20, 2012
It sounds like a great visit and we're glad you enjoyed the hotel. Since our first shuttle to the airport departs at 4:00am, you must have had an early flight!

Helpful hint: We always have a pot of locally roasted TrueStone coffee available for early birds in the lobby.

Thanks for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
389 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed September 17, 2012

I have stayed here a couple of times when my preferred property wasn't available. Compared to other hotels that would be considered business hotels... the proximity to the Mall of America and favorable off-season room rates makes this property attractive to families. That may not bother some, it may others.

The hotel itself is a little older, and it shows in some ways. The rooms are decent size with quality and typical furnishings.

The executive lounge offers hot appetizers and night and warm breakfast along with continental items. The lounge can be crowded at times. Also the lounge is not open some weekend mornings, and they offer executive floor members breakfast in the first floor restaurant.

Parking is uncovered parking lot, which can be unattractive on some Minnesota winter stays.

Finally, I've found staff on every visit to be friendly and welcoming.

Room Tip: The rooms facing the nature preserve provide something to look at other than typical urban retail an...
See more room tips
  • Stayed May 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jra3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonManagerMSP, General Manager at Hilton Minneapolis/St. Paul Airport Mall of America, responded to this review, September 20, 2012
You're absolutely right about the number of families we serve on weekends. Each of the hotels surrounding Mall of America enjoy busier weekends than downtown hotels. Sometimes it feels like managing two separate hotels, but it's always rewarding and fun.

I'm sorry that you've encountered mornings when breakfast wasn't served in the Executive Lounge. These are rare occassions and we always ensure that the restaurant team is ready to serve the Hilton Breakfast Buffet when this happens.

Thanks for your review and safe travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Minneapolis/St. Paul Airport Mall of America

Property: Hilton Minneapolis/St. Paul Airport Mall of America
Address: 3800 American Blvd E, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Bloomington
#14 Romantic Hotel in Bloomington
#16 Family Hotel in Bloomington
#17 Business Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Minneapolis/St. Paul Airport Mall of America 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Hilton Minneapolis/St. Paul Airport Mall of America is set apart from other Bloomington, MN hotels by its commitment to customer service and environmental stewardship. Situated adjacent to the Minnesota Valley National Wildlife Refuge, this Hilton hotel provides a unique sense of peace in the Bloomington, MN area. We offer complimentary shuttle service to the nearby Mall of America and Minneapolis/St. Paul International Airport (MSP). Close to the Light Rail Transit system, guests have convenient access to downtown Minneapolis and a variety of professional sporting events at Target Field, Target Center, and Mall of America Field. While at the hotel, be sure to savor Blue Water Grill’s award-winning steaks or seafood entrees and admire the nature photography on display, all created by Executive Chef Eric G Baker. And to make your stay comfortable and convenient, we offer great amenities such as the glass-enclosed atrium recreation area with a heated indoor pool, two whirlpools, 24-hour fitness center and complimentary parking. ... more   less 
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Also Known As:
Hilton Minneapolis/St. Paul Airport Mall Of America Hotel Bloomington
Hilton Hotel Bloomington
Hilton Bloomington
Bloomington Hilton
Hilton Minneapolis/St. Paul Airport Mall Of America Bloomington, MN, North America

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