I checked in and the woman at the desk was polite, but didn't really want to be there. No smile, no welcome at all. I believe a smile and just being nice doesn't cost anything and goes a long way, especially in recommending your services to others.
We stayed at this hotel for 2 nights coming from another hotel that had much more room and was a one bedroom suite for a lot less money.
This hotel if it has been updated as they say, they need a new interior designer. The decor doesn't match and seems worn. The bathroom was very small and the drain was rusted.
The mattress was not comfortable, my husband and I both ended up with a sore back and neck. We called up for more pillows, the second night, which helped some, but we had to wait about 5 hours for them.
We came to shop at the Mall of America and see some other sites and barely did that.
The walls are thin so you can hear people on both sides and the walking in the middle of the night noise above us. We were awakened at 3:30 in the morning by noise, which woke up our toddler and we decided to end our trip and leave a day early.
As I was packing, there was a large black bug crawling from behind the couch on the wall. I flipped out, seeing as though I had all of my sons toys and diaper bag on the couch. I felt like I had to bring everything in our garage to unpack just in case. As I went to check out there was no one at the desk. I asked the security guard and said he was sitting in the atrium. I went to go load our car up and came back to check out. I told the gentleman at the desk that they may need to get an exterminator because of the bug issue and he laughed and was like we will make sure we get that done and we are sorry that there was a bug there. I wasn't expecting anything, such as compensation, but maybe a little more concern or sincerity.
We didn't order room service as it seemed pretty pricey. We are willing to pay a little more for great service, but with the experience we had already, we weren't ready to use this, so we can't comment on this part.
Also, what is with charging for wifi? Every other hotel offers free internet. This is such a small "benefit" which was not offered.
I don't think we will be staying at another Embassy Suites again.
I am not one to complain, but I couldn't let this go without writing a review.
- Official Description (provided by the hotel):
- The Embassy Suites Minneapolis Airport hotel near Mall of America is located close to many Bloomington MN attractions. Our complimentary shuttle provides transportation to the American Girl Store in Mall of America or Minneapolis St. Paul MSP airport just 1 mile from the hotel. Visit Nickelodeon Universe or the Water Park of America just minutes from this Bloomington, MN hotel. Our all-suite, full-service, upscale accommodations offer the ideal choice for the business or leisure traveler. Guests of the Embassy Suites Minneapolis Airport hotel stay in a spacious two-room suite complete with a refrigerator, microwave oven and coffee maker. Our complimentary cooked-to-order breakfast and complimentary manager's reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Woolley's Steakhouse, winner of 2009 Minnesota's Beef Backer's award, is well known as the best steakhouse in the South Metro. We offer our guests a first class dining experience. Our 150 seat dining room overlooks running brooks and the tropical hotel atrium creating a dining atmosphere like no other. Cuisine offers wide variety of grilled meats, poultry and fish. Extensive lunch menu features include famous salad bar and a wide array of sandwiches and hot and cold entrees. Our fine dining menu offers daily Chef Specials. An excellent wine list accompanies your choice of entrees. Extensive dessert menu available for lunch and dinner. ... more less
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- Also Known As:
- Embassy Suites Minneapolis Airport Hotel Bloomington
- Minneapolis Airport Embassy Suites
- Embassy Suites Bloomington
- Bloomington Embassy Suites
- Embassy Suites By Hilton Minneapolis - Airport Bloomington, MN, North America