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“Waste of Time and Money”

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Doubletree by Hilton Bloomington - Minneapolis South
Ranked #27 of 43 Hotels in Bloomington
1 review
“Waste of Time and Money”
Reviewed April 14, 2014

Dirty carpet.
No Maid service.
Incorrect check-in time given.
Disabled person stuck waiting in public space.
Cookies do nothing to make it right.

Minicon is almost upon Minnesota science fiction fandom, and, as in many years I still will not attend.
But take heart, this year, it is not the fault of the convention.
the fault lies clearly in the lap of the DoubleTree Hilton in Bloomington Minnesota, which, frankly sucked so much in their treatment of me, there is no way I will give them any of my money.
all the best to those who are going, and have a good time.

  • Stayed May 2013, traveled solo
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Helpful?
Thank Shelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Services S, Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review, December 30, 2014
Thank you for your feedback about your recent stay with us. We are very sorry that you were disappointed with the cleanliness of your guest room. We try to be very vigilant in this area because we know how important it is for our guests. Based upon your review, we are actively working with our housekeeping staff so this situation doesn’t happen again. We hope that if your travels bring you back to the area you’ll consider staying with us again.

Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Onalaska, United States
1 review
Reviewed April 14, 2014

I was going to Anime Detour this year with my friends. It was being held at the DoubleTree and I managed to snag a room in the hotel. It was very convenient for us. The service was great, the hotel was beautiful, and the free cookie was delicious! I hope i get to stay there next year.

  • Stayed April 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Dan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
1 review
Reviewed April 14, 2014

Hotel was good did have a problem with heating room got cold in middle of the night. Not sure if they could have fixed it I was too tired to complain but everything else was very good and I would stay there again.

  • Stayed April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Donald Henry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boulder, co, United States
1 review
Reviewed April 14, 2014

I was traveling solo for business. there are numerous corporate destinations in this 494/Hw100 area. I found clean rooms and efficient staff -- great for business travel in SW Minneapolis suburbs - about 15m from airport.

  • Stayed April 2014, traveled on business
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Richmond, United States
1 review
Reviewed April 12, 2014

I went to this hotel for the Anime convention and was very happy to get a room. Unfortunately I wasn't booked under the Anime block and didn't get the discount and did contact the hotel but as nice as they were before my stay...did not receive a response. Even if they feel I didn't deserve the small discount it would have been nice to get it as a one time customer courtesy. All in all the stay was fine and only met one employee that was not that great. Loved the cookie!

  • Stayed April 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marsha U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review, April 14, 2014
Dear Marsha,
Thanks for sharing your comments - I'm sorry we didn't call you back and I will certainly look into how we over looked that. I'm glad you enjoyed the convention and the rest of your stay. We will keep the cookies warm and see you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mankato, Minnesota
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 12, 2014

Everything was great. Staff was very friendly and willing to help and make accommodations. We were even able to get a minifridge brought up to our room. The room itself was clean and everything was in working order.

  • Stayed April 2014, traveled with friends
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank yellowgummipanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Services S, Guest Relations Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review, April 14, 2014
Dear yellowgummipanda,
Thanks so much for the great review - we really appreciate it and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mason City, United States
1 review
Reviewed April 11, 2014

The room was clean, the staff was great! I've stayed here twice now and I would absolutely stay a third time. I loved that they had shuttle buses to the Mall of America. I didn't have to find a parking spot and I didn't have to waste extra time trying to find the right turn off. :)

  • Stayed April 2014, traveled as a couple
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ashley V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Services S, Public Relations Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review, April 14, 2014
Dear Ashely V,
We are so glad you enjoyed your second visit and we look forward to seeing you back again real soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Bloomington - Minneapolis South

Property: Doubletree by Hilton Bloomington - Minneapolis South
Address: 7800 Normandale Blvd, Bloomington, MN 55439-3147
Phone Number:
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Romantic Hotel in Bloomington
#18 Business Hotel in Bloomington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Bloomington - Minneapolis South 3.5*
Number of rooms: 564
Official Description (provided by the hotel):
At DoubleTree by Hilton Hotel Bloomington/Minneapolis South we put the human touch back into your travel experience. It all starts with the warm welcome of a chocolate chip cookie at check-in. Then the caring keeps coming with everything from luxurious comfort of our Sweet Dreams sleep experience, to our highly-trained staff members who are dedicated to anticipating your needs so your stay at our recently renovated Bloomington, MN hotel is the best it can be. Please join us in our new Crescent Kitchen restaurant and bar featuring over 16 microbrews on tap and over 84 whiskeys,scotch's bourbons. Come see us! We always have a cookie with your name on it ready and waiting. ... more   less 
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Also Known As:
Doubletree By Hilton Bloomington - Minneapolis South Hotel Bloomington
Sheraton Bloomington
Sheraton Minneapolis
Bloomington Sheraton
Doubletree By Hilton Bloomington - Minneapolis South MN, North America

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