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“Should Have stayed somewhere else!!!”

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Hyatt Place Minneapolis Airport - South
Ranked #13 of 42 Hotels in Bloomington
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Should Have stayed somewhere else!!!”
Reviewed August 15, 2013

My family of 4 chose Hyatt Place for our hotel accommodations while we vacationed in the MSP area. This was the first, and last time we stay at a Hyatt. We arrived on 8/10/2013 and checked out 8/14/2013. We were placed on the 4th floor. As we rode the elevator, it begain to make wierd metallic grinding sound like the track or cable needed a good coat of oil and an overall safety inspection. When we arrived at our hotel room, something was wrong with the door handle. After swiping the door card,the green light activated but the door would not open. It was discovered that the only way to get the door open was to lift the handle up while giving it a jiggle.

The room was laid out nice with 2 full beds and a large sofa with a hide-a-bed. Between the two full beds looked like it had not been vacuumed. I picked up the pretzles that were left on the carpet, as to not step on them later. I noticed that the entire carpet was in need of a good vacuuming.

On 8/11/2013 (Sunday) at approx 8:00pm I notified the front desk that our toilet was plugged. At 8:35pm no maintenance guy yet. Called the front desk but no answer. I went down to the front desk, yes the elevator is still making that noise, to enquire about the toilet resolution. Spoke with front desk clerk that said they were having trouble locating a plunger. At 8:50pm I was informed that no plunger was on-site. At that moment my wife called me to get a update as my daughter needed to use the facilities. I told her they were still working on it. I went back up to the room, in noisey elevator, and took my daughter down to use the bathrooms near the pool area. At 9:03pm my daughter was back at the room and I was back at the front desk. No one was at the desk so I sat in the lobby area and waited. Long story short, Hyatt sent a employee over to the Holiday Inn Express to borrow a plunger. At approx 11pm an employee knocks on my hotel room door and hands me the plunger. He tells me to leave it outside my room door when I'm done. Nice!! I had to plunge the toilet and leave a dirty plunger in the hallway. Lovely!!!!

Toilet in now "fixed". Pull the hide-a bed out to discover that it has no sheets, pillow or blanket. Called the front desk AGAIN and I'm told I can come and get some, WONDERFUL!!!!! Down the piece of crap elevator I go. NO ONE AT THE FRONT DESK AGAIN....GO FIGURE!!! Waiting at the desk is a flight attendant and another gentleman, they are not together. Desk clerk arrives 10 mins later, flight attendant looks testy and states she can not get into her room. She is assigned another room. Other guy wants to check-in. He is assigned a room on 6th floor, I tell him about the elevator. I received the needed sleep items and trek back upstairs. Finally.........entire family is in bed and its almost tomorrow.

Room Tip: Our room on the 4th floor was quit and the suite was nice.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank medic015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris D, General Manager at Hyatt Place Minneapolis Airport - South, responded to this review, September 3, 2013
I sincerely apologize for the lack of service you were provided during your stay. This is not indicative of what our guests experience and the issue are definitely being addressed. Service and cleanliness are two basic things that need to be achieved in order to meet guest expectations and I hope for teh opportunity to serve you in the future and show what we are truly capable of accomplishing.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
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English first
Boston, MA
Level 6 Contributor
114 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 10, 2013

Our family of two adults and a 10 year old stayed one night in room 105, a double queen/double room, at a AAA rate of $135.15. The rate included complimentary parking, in-room wireless, and hot breakfast. No guest coin laundry at this location, but there is an indoor pool and fitness center. Although this is a non-smoking facility, our room smelled like a smoking room. We spoke to the front desk staff who confirmed that we had a non-smoking room. Our room also needed better cleaning (mildew in bathroom) and better maintenance (broken faucet in bar area sink). Otherwise, it was spacious, modernly decorated, and provided a good night of sleep. Breakfast was a bit chaotic with staff unable to keep up with the stocking of silverware, food, cleanup. Attempts were made to remedy this at the expense of 2-3 staff getting in the way of guests to get and eat their breakfasts at 8 am. There is a bit of a language barrier (e.g., confusing english muffins for bagels). Check-in staff was welcoming and helpful. In terms of location, this hotel is a mile or two to the Mall of America and is easy to find from I-494. Based on our experiences at four other locations, this is a good value chain, but this particular location needs to be better managed.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 3onaTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris D, General Manager at Hyatt Place Minneapolis Airport - South, responded to this review, September 3, 2013
Thank you for your feedback. As the new General Manager for the property I will definitely take your comments to heart and ensure that these are addressed. I am glad to hear that the staff was helpful and pleasant and I hope we will see you again in the future to show what we have accomplished.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 6 Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 27, 2013

Stayed 3 nights on business trip. The hotel appears to have been around for a while and the décor in the corridors on each floor is a dreary dark brown. With that said, the room was clean and very spacious. The king bed was comfortable and my second floor room overlooking the parking area was very quite. No trouble at all getting a good nights rest. The staff was friendly and helpful. Each day a variety was offered on the breakfast buffet. It was OK, but I have had better. I am not a mall person, but was told a visit to the nearby Mall of America is a must. Amazing place even if you are not a shopper like myself. If required to visit this area again, I have no qualms about staying at the Hyatt again.

Room Tip: One reviewer wrote noise from the highway was troublesome. My room was on the opposite end from the...
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jdssr2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dion H, General Manager at Hyatt Place Minneapolis Airport - South, responded to this review, July 28, 2013
Dear JohnSr_66:

Thank you for taking the time out of your schedule to complete a Trip Advisor review regarding your recent stay at our hotel.

We are glad to hear that you had no trouble at all getting a good night’s rest. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing a review and if I can be of assistance to you, don't hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tarpon Springs, Florida
Level 6 Contributor
182 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 26, 2013 via mobile

I stay here a lot, convenient to work so I opt for location versus comfort. If you're room is in the front of the building you will here plenty of traffic noise from the highway. The free breakfast is surprisingly good with a nice selection. Added bonus is you are a couple miles from the Mall of America for some retail therapy after a long day.

Stayed March 2013, traveled on business
Helpful?
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dion H, General Manager at Hyatt Place Minneapolis Airport - South, responded to this review, July 28, 2013
Dear Steve A:

Thank you for taking the time out of your schedule to complete a Trip Advisor Review. I apologize that your experience was anything less than satisfying.

Our goal is to not only meet the needs of each and every guest we serve, we are happy to hear that you enjoyed our New A.M skillet breakfast.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eden Prairie, Minnesota
Level 6 Contributor
111 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed July 16, 2013

This hotel is a great value. The rooms have a great sitting area that includes a full-size sectional couch. This is a great feature and makes the room very comfortable.

The pool is a decent size and has ample full-size towels. My daughter really enjoyed the pool.

The Hyatt Place features a food counter that has bakery items as well as many entrée items you can order. I didn't take advantage of this feature, but liked the concept.

A breakfast is included, which features some hot items as well as the standard continental breakfast fare.

I would stay here again and will pay more consideration to Hyatt Place hotels in my future travels.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HannahBee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dion H, General Manager at Hyatt Place Minneapolis Airport - South, responded to this review, July 28, 2013
Dear HannahBee123:

Thank you for taking the time out of your schedule to complete a Trip Advisor review regarding your recent stay at our hotel.

It’s a great feeling for the entire staff to know that you and your daughter enjoyed our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing a review and if I can be of assistance to you, don't hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisconsin
Level 6 Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 15, 2013

I needed a hotel close to the airport and chose the Hyatt Place because we had a great experience at and another Hyatt in May (in Green Bay, WI). This was a great room--sofa, wet bar area, fridge, comfortable bed. The staff was nice. The room was quiet-mainly because the sitting area was closer to the hallway so the bed area was away from the potential noise. I had to wake up super early to get to the airport and I slept well. I will definitely use this hotel again and recommend it to friends/family who need one. We liked the location--near airport and fairly near the Mall of America. We went for a nice walk and enjoyed watching the airplanes land and walked to the Mall of America (almost).

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maestraWisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dion H, General Manager at Hyatt Place Minneapolis Airport - South, responded to this review, July 28, 2013
Dear MaestraWisconsin:

Thank you for taking the time out of your schedule to complete a Trip Advisor review regarding your recent stay at our hotel.

We are very pleased to know you enjoyed your stay here with us and you were able to take a nice walk from the hotel and enjoy the airplanes as they were flying.
We will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing a review and if I can be of assistance to you, don't hesitate to contact me directly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, Minnesota, United States
Level 5 Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed July 5, 2013

Recently stayed at the Hyatt Place for one night. The location was absolutely perfect for my minds (had to take family to the airport, terminal 2). The room was very large and clean. The pool area was also very clean, and had a deeper end (6 feet) which the kids throughly enjoyed as the tend to get bored in 3 feet of water. The breakfast was warm and fresh. Very close to MOA and Ikea.

Would definitely stay here agin.

Stayed July 2013, traveled with family
Helpful?
1 Thank Katie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris D, General Manager at Hyatt Place Minneapolis Airport - South, responded to this review, September 17, 2013
Thank you for your response. We are glad you enjoyed your stay and we look forward to having you stay with us in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Minneapolis Airport - South

Property: Hyatt Place Minneapolis Airport - South
Address: 7800 International Dr, Bloomington, MN 55425-1508 (Formerly AmeriSuites Minneapolis Mall of America)
Location: United States > Minnesota > Bloomington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Family Hotel in Bloomington
#14 Business Hotel in Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Minneapolis Airport - South 3*
Number of rooms: 126
Official Description (provided by the hotel):
Combining style and innovation, the Hyatt Place Minneapolis Airport South located in Bloomington offers an array of services and features designed to meet the evolving needs of today's travelers. Featuring spacious guestrooms each with the Hyatt Grand Bed™ and a 42" flat panel HDTV. New Gallery Menu with mouthwatering options including our signature flatbreads, made to order snacks, entrees & much more available 24 hours/7 days a week. Complimentary a.m. Kitchen Skillet™, featuring freshly prepared breakfast sandwiches, steel cut oatmeal, fresh cut fruit, and more is available daily in our Guest Kitchen. Intimate Bakery Café serves Starbucks® specialty coffees & teas, premium beers & wines. Grab 'n Go case offers new sandwiches & greens from our Gallery Menu and bottled beverages for moments on the run. Complimentary Wi-Fi available throughout the hotel24/7 e-room with complimentary computers and a printerComplimentary onsite parkingComplimentary transportation to and from the Minneapolis-St. Paul Airport (MSP) and Mall of America. ... more   less 
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Also Known As:
Hyatt Place Minneapolis Airport - South Hotel Bloomington
Hyatt Place Bloomington
Hyatt Bloomington
Bloomington Hyatt
Hyatt Place Minneapolis Airport - South Bloomington, MN, North America

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