We booked last New Years Eve for a overnight stay at this hotel. We booked online and had a written, confirmed reservation. Upon check in the manager refused to honor the cost quoted on the confirmed reservation. Telling us there must have been a mistake in their compute system and they never would have allowed it to rent so low for New Years Eve.
We paid more then everyone in our party. We had three other couples renting the same time. We tried to resolve this after the New Year by asking the General Manager, Judy Balin for the owners name and address, she has refused to provide any information or
resolution. PLEASE DO NOT RENT FROM THIS PLACE If you have any issues
I assure you it will never be resolved. I could go on about the rest of the problems with the rooms and hotel but I'm sure the management of that hotel does not care.
It was simply Horrible all around and Shame on them for not caring about the customer
- Official Description (provided by the hotel):
- Discover Big Lake, Minnesota and all it has to offer, whether staying for business, pleasure, or just passing through at the Americas Best Value Inn Big Lake. Ideally situated less than two miles away from downtown Big Lake, our hotel is conveniently located off US Highway 10 on 198th Avenue NW. We are near local attractions such as Big Lake Station Park And Ride- Sand Dunes and Lake Maria State Park. Our property features amenities such as a guest laundry facility, meeting facility, and business center. Sorry, no pets allowed. Guests are invited to wake up and enjoy our free coffee in the lobby and daily continental breakfast. Guests are welcome to maintain their physical activity with our on-site fitness center. Whether you’re traveling for business or pleasure, stay connected with our free Wi-Fi available throughout the property. Each of our 33 guest rooms feature the ambiance of home luxuries such as free Wi-Fi, microwave, mini-fridge, coffeemaker, hairdryer, 32 inch flat panel cable TV, and alarm clock radio. Americas Best Value Inn Big Lake is your best choice along the Elk River- northwest of Minneapolis- Minnesota. We offer ideal accommodations and location whether you are in town for entertainment, music and food festivals, sightseeing, wildlife activities or simply passing through on your way to Minneapolis or St. Cloud. At Americas Best Value Inn Big Lake our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn Big Lake, We’ve Got You Covered from the time you hit the road until your head hits the pillow. ... more less
- Reservation Options:
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