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“Management was Unprofessional and Unresponsive”

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Americas Best Value Inn
Ranked #1 of 1 Hotels in Big Lake
Reviewed December 30, 2010

We booked last New Years Eve for a overnight stay at this hotel. We booked online and had a written, confirmed reservation. Upon check in the manager refused to honor the cost quoted on the confirmed reservation. Telling us there must have been a mistake in their compute system and they never would have allowed it to rent so low for New Years Eve.
We paid more then everyone in our party. We had three other couples renting the same time. We tried to resolve this after the New Year by asking the General Manager, Judy Balin for the owners name and address, she has refused to provide any information or
resolution. PLEASE DO NOT RENT FROM THIS PLACE If you have any issues
I assure you it will never be resolved. I could go on about the rest of the problems with the rooms and hotel but I'm sure the management of that hotel does not care.
It was simply Horrible all around and Shame on them for not caring about the customer

  • Stayed: January 2010, traveled with friends
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3  Thank mzshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ptrdanno, General Manager at Americas Best Value Inn, responded to this reviewResponded January 7, 2011

I would like to apologize for your experience at the hotel a year ago. The previous owners are no longer in business. The hotel has re-opened in November of 2010 after the building was aquired. While there are limits to what we can do to resolve issues that came about from the previous ownership and management, please feel free to give me a call as I would like to see if there is something I can offer you as a gesture of good will.


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (18)
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15 - 18 of 18 reviews

Reviewed November 27, 2010

Booked a room for a wedding, cancelled a week in advance and was still charged $90 for the room. I have called 3 times trying to resolve this issue, each time I am told a manager will call me back. Still haven't heard from them. Very unprofessional staff.

  • Stayed: August 2010, traveled with family
    • Service
1  Thank A0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2010

We had nice people that checked us in on Friday and a good nights sleep. Saturday night was a different story. There was fighting and yelling in the hotel late night and it
kept us awaqke.,no one anwered desk phone and can't reach the manager althugh we
have called several times.

  • Stayed: September 2010, traveled as a couple
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Thank marketplace1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2010

This Inn is a high class hotel. HDTVs, granite counter tops, fridge and microwave, and the most comfortable beds ( I actually enjoyed their beds more than my own).
My Husband and I decided to book our wedding with this Hotel and everything was just awesome! We were able to come and check out the rooms and pick and chose all of the rooms we wanted blocked off! They gave everyone in our party an additional room rate discount on top of the already discounted price! So everyone was happy! They were very cool with all of us coming in at different times and the peopl working were very friendly. They really made my wedding experience easy! I didn't have to deal with anything they took care of it all! I didn't hear a complaint from anyone, not even the in-laws :D I high recommend this hotel, especially for that special day!

  • Stayed: July 2010
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Thank Sls17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Americas Best Value Inn

Address: 16766 198th Ave NW, Big Lake, MN 55309-4864 (Formerly America's Best Inn Big Lake)
Location: United States > Minnesota > Big Lake
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Big Lake
Price Range: $84 - $106 (Based on Average Rates for a Standard Room)
Number of rooms: 33
Official Description (provided by the hotel):
Discover Big Lake, Minnesota and all it has to offer, whether staying for business, pleasure, or just passing through at the Americas Best Value Inn Big Lake. Ideally situated less than two miles away from downtown Big Lake, our hotel is conveniently located off US Highway 10 on 198th Avenue NW. We are near local attractions such as Big Lake Station Park And Ride- Sand Dunes and Lake Maria State Park. Our property features amenities such as a guest laundry facility, meeting facility, and business center. Sorry, no pets allowed. Guests are invited to wake up and enjoy our free coffee in the lobby and daily continental breakfast. Guests are welcome to maintain their physical activity with our on-site fitness center. Whether you’re traveling for business or pleasure, stay connected with our free Wi-Fi available throughout the property. Each of our 33 guest rooms feature the ambiance of home luxuries such as free Wi-Fi, microwave, mini-fridge, coffeemaker, hairdryer, 32 inch flat panel cable TV, and alarm clock radio. Americas Best Value Inn Big Lake is your best choice along the Elk River- northwest of Minneapolis- Minnesota. We offer ideal accommodations and location whether you are in town for entertainment, music and food festivals, sightseeing, wildlife activities or simply passing through on your way to Minneapolis or St. Cloud. At Americas Best Value Inn Big Lake our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn Big Lake, We’ve Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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