The staff was extremely rude to deal with. Did not clean our room. Overcharged us for our animals to stay in the room as to what we were quoted and then berated us for bringing our animals when it is an "animal-friendly" hotel. We were told that if there was even an animal hair left in the room we would be charged the full deposit amount. I have an animal, like I wouldn't have dog hair on my clothes. I would never, ever stay here again. When we stayed here back in 2009, the experience wasn't that bad so we decided to give them another try. The only thing in 2009 was when I had the do not disturb sign on the door and the cleaning man decided to come in the room anyways when I was in there sleeping because, "there were no cars in the parking lot." That was a bit scary for a woman sleeping alone. Now with this culmination of events, I will never stay here again nor recommend it to anyone! And I just called back to inquire about dog fees and they said they no longer accept dogs and rudely hung up on me each time I called back. The audacity of these people is astounding! I don't know how they are in business.