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HomeTown Inn & Suites
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Reviewed February 27, 2008

Emma Krumbee's AmericInn is a newer hotel; the facility and surrounding area is lovely. What is not lovely, however, is the day manager and her attitude.

First of all, when I called to make reservations I inquired about a non-smoking room. I was told that all that was available was a double smoking room or a non-smoking king suite. I didn't ask what the price was for the suite (my mistake) and booked the double for $89.00. I then asked to have it noted on my reservation that I'd like a non-smoking if there is a cancellation. I was serious about the non-smoking. We checked in at 10pm and asked again about another room. We were told a king suite was the only non-smoking available. My husband joked, "So can we get a deal on it?" The clerk chuckled and said, "sorry". The clerk didn't offer to tell us the price and again we didn't ask (our fault). Our room stunk of smoke.

The next day my husband was at the front desk getting an extra key and the manager (who was manning the desk) was terribly rude to him, apparently annoyed that he needed another key. As he was standing there he spotted a flyer advertising a special on king suites...$99 which included a $10 gift certificate to the restaurant ...so really you're spending $89 for the room and buying your own $10 gift certificate. This is the same price we paid for our smelly room!! A half hour later my husband went back to the desk and told the manager that we'd like to switch to a king suite as part of this special. The manager's response was, "Well, I wish you would've said somthing this morning...now I have a dirty room that I can't fill". My husband's response was, "Well I wish someone would've told us about this special when we asked about a non-smoking room".

We did change, and the suite was nice, vaulted ceiling, fireplace, microwave and fridge. But the manager's rudeness was troublesome. I've worked front desk at a hotel and though I may have had rude thoughts, I would never have vocalized them. I also used to rent the suites at a discount when someone came in late at night and inquired about them. The staff had at least two opportunities to tell us about the special and didn't.

They have another on-going special (a "romance package") of a whirlpool suite for $119 which includes a $10 gift certificate to Emma Krumbee's restaurant and a $25 gift certificate to the OK Corral restaurant so be sure to ask about that. I'm willing to bet that if you book a suite without asking for the special, you get charged more than $119.

  • Stayed: February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Thank CEM78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2010
Google Translation

  • Stayed: February 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.