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All reviews ann arbor the concierge lounge front desk conference center beautiful golf course ford lake full service hotel breakfast buffet view of the lake beautiful hotel common areas business trip a nice place to stay this past weekend king room detroit metro airport bed was very comfortable
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Reviewed 4 weeks ago

I made a reservation 6 months in advance for Parents' Week-End at the University of Michigan. The reservation was non-refundable within 31 days of the event. The hotel charged my credit card. Then 2 weeks before Parents' Week-end, the hotel e-mailed me that due to "unforeseen circumstances," they had to cancel the Friday night of the reservation. The Director of Sales and Marketing who e-mailed me was unhelpful and not overly apologetic. Not worth booking here if you are not assured of your reservation.

Date of stay: September 2019
    • Service
Thank Goblue2023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K2Stephanie, Executive Assistant at Ann Arbor Marriott Ypsilanti at Eagle Crest, responded to this reviewResponded 3 weeks ago

Dear Goblue2023,

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Please accept our apology for the issues you encountered. We appreciate your candor and your willingness to share your situation with us.

We would like to make this right for you and if you could contact us so we can get more information so this doesn’t happen in the future, we would greatly appreciate that.

Once again, thank you for your valued feedback; our goal is to provide ultimate hospitality and service to our guests. We look forward to speaking more about this and making this right for you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This hotel is situated adjacent to Eagle Crest golf course and Ford Lake, providing a beautiful setting anytime of year. The hotel itself is large but the staff is friendly, helpful and attentive. The rooms are nice and they are in the process of redecorating them this year (2019). A nice touch was including a sleep aid spray on the nightstand. Nice lobby bar too. Conference center also part of the complex.

Room tip: Request a room on the backside of the hotel overlooking the golf course and lake.
Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with this hotel
Thank IrishAyes8490
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K2Stephanie, Executive Assistant at Ann Arbor Marriott Ypsilanti at Eagle Crest, responded to this reviewResponded 3 weeks ago

Dear IrishAyes8490,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Ann Arbor Marriott Ypsilanti at Eagle Crest.

It is always encouraging to hear positive feedback. By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Thank you for staying at the Ann Arbor Marriott Ypsilanti at Eagle Crest and we hope you choose to create more memories here whenever your travels bring you back to Ypsilanti.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Nice decor. Bed was very comfortable. Hotel location was close to event. Nice view of the lake from our window.. convenient location to family. Grew up here. Nice to have this quality hotel in area We do stay here when we come to town. It is consistently a quality stay.

Date of stay: September 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with this hotel
Thank debraminzey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K2Stephanie, Executive Assistant at Ann Arbor Marriott Ypsilanti at Eagle Crest, responded to this reviewResponded 4 weeks ago

Dear debraminzey,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Ann Arbor Marriott Ypsilanti at Eagle Crest.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Safe Travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I want to make special mention of the Concierge Lounge attendant ( Candy was her name) She provided impeccable service and made m feel very welcome. Every evening she would make sure we had everything that we needed. She was an example of what customers like my self ( Titanium Elite) expects. The food in the lounge was always fresh and appetizing.

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jaygaines57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K2Stephanie, Executive Assistant at Ann Arbor Marriott Ypsilanti at Eagle Crest, responded to this reviewResponded 4 weeks ago

Dear jaygaines57,

Thank you for your comments on your recent stay. We have provided your comments to Candy and the staff and greatly appreciate your loyalty to us!

Once again, thank you for your valued feedback and we cannot wait to welcome you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Great property and what one would expect for a full service Marriott. Full service piano bar/restaurant. Nice workout room, private concierge level.
Hotel is going through a renovation. New rooms are nice and the non-renovated rooms are just as nice, just not modernized to 2019.
Front desk employees need considerable support/training when it comes to servicing Lifetime Titanium Platinum Elite members.

Room tip: Front desk support needs considerable training and support. Everyone is very kind, warm, and welcoming.
Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
K2Stephanie, Executive Assistant at Ann Arbor Marriott Ypsilanti at Eagle Crest, responded to this reviewResponded 4 weeks ago

Dear Nancy H,

Thank you for your valuable feedback. We are very exciting about our $3M entire hotel renovation. We cannot wait for the rest of the property to match those renovated rooms!

We have shared your comments with our new Front Office Manager to make sure they get the extra training needed to make your stay more pleasurable in the future.

Thank you again for your loyalty and we hope to see you next time you are in the area!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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